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Fusion Business Solutions (UK) Limited

Cloud On-going Support Services

We have delivered truly enterprise-scale Cloud support services for multi-site/country organisations, both in the public sector and industry. Our service offer will scale to the complexity of your Cloud project requirements. We will take an integrated approach, working with you to make the most of any existing work and expertise.

Features

  • Provides 1st,2nd and 3rd line support for Serivce Management solutions
  • Tailored to match the scale of your Cloud service needs
  • Proactive resource working on your behalf to deliver project benefits
  • Certified BMC support personnel
  • Security cleared resource to required level (BPSS, SC and DV)
  • Service Level agreements that reflect your business needs
  • Build in change days for minor customisation of configuration changes
  • Monthly service reports detailing performance against SLA's

Benefits

  • Expert at supporting Cloud Solution within ITIL-compliant service management solutions
  • Demonstrable success delivering services direct to the UK Public Sector
  • We offer current best practice from broad industry customer base
  • Largest BMC partner for design and product implementation in Europe
  • Flexible and value for money service from focused UK SME
  • Both on shore and off shore Support centres
  • Covers both support and minor enhancements
  • Manage the configuration of the cloud solution

Pricing

£1,000 to £2,600 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info@fusiongbs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 6 7 4 9 5 0 6 2 9 3 9 2 7 0

Contact

Fusion Business Solutions (UK) Limited Robin Booth
Telephone: +44208 814 4888
Email: Info@fusiongbs.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Training can be provided if required. Please see our separate 'Cloud Training Support Services'.
Training is tied to specific services
Yes
Services the training service works with
BMC and related products

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Within our service we can tailor cloud service QA and performance management testing to meet customer's specific needs.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Fusion delivers market leading ITIL-compliant Service Management solutions focused on BMC Software, on client sites and as secure cloud services. With a customer base of over 200, Fusion offers the public sector security cleared resources combined with industry best practice from all major markets including financial services, telecommunications and retail.

This service offer is specific to the provision of Cloud On-going Support Services, including User Management, Service Management and Helpdesk support.

Service scope

Service constraints
Nil.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We will provide an appropriate, tailored and efficient level of operational support in addition to providing an effective account management structure.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
BMC Software

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
Awarded Oct 18, re-accredited Sep 23
What the ISO/IEC 27001 doesn’t cover
Our Statement of Applicability is available on request. It includes the management of information security relating to the provision of services and IT operations. Applicability to services provided remotely or on customer facilities are subject to individual assessment.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • SSAE 16 SOC 2 Type II
  • ISO 27017/27018
  • ENX TISAX Level 3

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Every customer of Fusion's Cloud services receives additional environmental benefits, contributing towards overall achievement of net zero greenhouse gas emissions.  Our services are 'pay as you go', driving efficient use of resources for customers who buy only what they need and when they need it, whilst our hosting services enable consolidation of infrastructure bringing opportunity for CPU optimisation and to drive down energy wastage.  

We seek to encourage customers to transition to a lower carbon footprint by analysing existing services to target high power-consuming services for transition to our Cloud services, so we can model costs vs cloud-tariffs to demonstrate value for money and environmental benefit.

For our customers, and our own staff and suppliers, we support environmental protection and improvement through the delivery of our Cloud services, which enable efficient working practices - such as flexible home working, with efficient remote access to critical business applications and with remote support - resulting in a smaller overall carbon footprint and a reduction in end-of-life IT waste for all.

Pricing

Price
£1,000 to £2,600 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info@fusiongbs.com. Tell them what format you need. It will help if you say what assistive technology you use.