SOFTCAT PLC

Salesforce Agentforce 360 Platform (formerly Salesforce Platform)

Salesforce Agentforce 360 Platform is a trusted, flexible, secure, and scalable unified platform powered by AI agents, data, and CRM apps. Build and customise meaningful experiences with clicks or code for web or mobile. It supports AI, analytics, automation, and backend integration with open APIs.

Features

Build, deploy, manage AI agents at scale for real outcomes.
Unify data with trusted metadata and semantics for accuracy.
No-code & Low-code declarative configuration, Open API integration, Training included.
Protect agents/workflows with built-in security, automated threat remediation, policy controls.
Transform data into real-time, explainable insights, predictions and recommendations.
Create a single federated identity across all your cloud apps.
Create the perfect user experience with Lightning; anyone can customise.
Solve business problems using declarative tools, without needing code.
Extend & scale your enterprise with trusted partners, apps, integrations.
Operate confidently on Hyperforce, the secure, compliant, high-performance platform foundation

Benefits

Transform data into real-time, explainable insights for every decision.
Enable companies to operate with intelligence and speed.
Rapid, flexible app development using no-code, low-code, or code.
Scale on demand, test in sandboxes, deploy on any device.
Eliminate time, cost, complexity, and frustration of traditional IT systems.
Integrate easily to existing systems and mobile enable legacy data.
Enhance process automation and decision-making with personalised, trusted AI.
Access a vibrant ecosystem with over 7,000 pre-built applications.
In-built security and identity model helps save time and money.
Enable GDPR, CE+ compliance, align with accessibility and GDS standards

Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

SOFTCAT PLC Public Sector Tenders
Telephone: 01628 403403
Email: psitq@softcat.com

About your service

Service categories

PaaS

Application Platforms

Deployment-centric application platforms
Model-driven application platforms

Service scope

Service constraints: Key considerations (further detail in Supplier Terms) As Salesforce is multi-tenant, there are 'governor limits' which prevent resources from being monopolised by any single organisation. NB though these limits exist it is rare for customers to be impacted, and even more unusual for our current Public Sector customers. In the unlikely event of a need to increase, limits can be extended with various add-ons separately listed. Hitting a limit is often a sign of an underlying design flaw. Please make yourself aware of these limits at this link https://developer.salesforce.com/docs/atlas.en-us.210.0.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/salesforce_app_limits_features.htm A user’s password may not be shared with any other individual.
System requirements: A standard browser, either desktop or mobile

Connection to the internet

Salesforce mobile app is available if preferred to a browser
Cloud deployment model: Public cloud

User support

Email or online ticketing support: Yes
Support response times: Every Salesforce service includes support as standard. The lowest level relies on the Salesforce user community for responses and has a response time of 2 business days, this can be reduced to 15 minutes with the appropriate upgrade in your support plan.
https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/datasheets/premier-success-plans-datasheet.pdf
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.2 AA
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Yes
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.2 AA
Web chat accessibility testing: Our webchat products have been assessed against WCAG 2.2 standards. Details of this compliance are described in our Voluntary Product Accessibility Template (VPAT) statements (available at: https://www.salesforce.com/company/legal/508_accessibility/). While formal usability studies with assistive technology have not been conducted, the services have been robustly assessed against WCAG 2.2.
Onsite support: Yes, at extra cost
Support levels: Every Salesforce service includes community-based support. This can be enhanced with guaranteed response times through Premier and Premier+. For more critical applications we provide Signature Success which provides Salesforce staff with a knowledge of a specific customers applications and configurations and an initial response from your designated support team in as little as 15 minutes, with personalised updates every 30 minutes.
Support available to third parties: Yes
AI chatbot: Yes

Onboarding and offboarding

Getting started: Salesforce provides an amazing immersive self-learning environment available called “Trailhead” for anyone who would like to have an engaging and interactive way of learning about salesforce. It is an online and free to use learning environment available here: https://trailhead.salesforce.com/

In addition, Salesforce's Customers for Life is designed to help customers be successful and get up and running quickly. A dedicated group is available for new customers to engage by asking questions, giving feedback, and sharing experiences. this also includes 'Getting Started Webinars', 'Getting started resources','Salesforce Tech-lounge for new customers' and 'getting started live Q&A' further detail available at https://www.salesforce.com/success-gettingstarted/
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: Free online courses referred to as Trails

Further information available https://trailhead.salesforce.com/en/trails

Each designed with a specific purpose and skill in mind

Dedicated website called Trailhead gives access to these Trails
End-of-contract data extraction: The administrator for a given Salesforce environment can export (subject to appropriate permissions being set) data to a series of files securely using the weekly export function. Further information can be found at this link https://help.salesforce.com/articleView?id=admin_exportdata.htm&type=5

As the function suggests this data export can be performed weekly (dependant on the version procured) for backup purposes if required
End-of-contract process: Within 30 days post contract termination, customers may request return of their respective Customer Data submitted to the Covered Services. Salesforce shall provide such Customer Data via downloadable files in comma separated value (.csv) format and attachments in their native format.

After termination of all subscriptions associated with any of the Covered Services (“Subscription Termination”), Customer Data submitted to the Covered Services may remain in inactive status for up to 120 days. After such period, Customer Data will be overwritten or deleted from production within 90 days. Customer Data will be deleted from backups within 300 days of Subscription Termination.

This process is subject to applicable legal requirements. Without limiting the ability for customers to request return of their Customer Data submitted to the applicable Covered Services, Salesforce reserves the right to reduce the number of days it retains such data after termination of the Covered Service. Salesforce will update this Security, Privacy, and Architecture Documentation in the event of such a change.

Please refer to the "Deletion of Customer Data" section of the Security, Privacy and Architecture Documentation for the respective services available on the Trust and Compliance site: https://trust.salesforce.com/en/trust-and-compliance-documentation/
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: Yes
Using the web interface: Salesforce is a 100% web based tool, therefore all functions are possible through the web interface

Point-and-click configuration: The Salesforce platform makes it easy to modify the functionality of Salesforce applications to meet your unique requirements. Working with the metadata framework and a series of simple point-and-click visual tools, you can design custom user interfaces, modify the structure of the data model and create and edit application business logic and processes. Configuration enables organisations to modify objects, fields, validation rules, workflow, security settings, formulas, even artifical intelligence and much more without the need for deep coding or data science expertise.

Customise with code: Although point-and-click configuration with the Salesforce platform is the fastest and easiest way to customise, some functionality is beyond the constraints of a metadata framework. For such cases, developers can create needed functionality in open-ended development environments, using toolkits for most of the common programming languages, or Apex.
Web interface accessibility standard: WCAG 2.2 AA
Web interface accessibility testing: The accessibility standards for our core services are governed by the WCAG 2.2 Level AA guidelines. We utilise the accessibility standards set forth by Salesforce, which follows international best practices, including Section 508 of the U.S. Rehabilitation Act, and actively strives to meet WCAG 2.2 Level AA.
API: Yes
What users can and can't do using the API: Salesforce provides a rich set of APIs for programmatic interaction, data integration, and platform customisation, including:
REST API: Simple, powerful web service for accessing Salesforce data (CRUD) for web/mobile apps.
SOAP API: Robust, WSDL-based web service for enterprise integrations needing strong type-checking and complex transactions.
Bulk API 2.0: Optimized for asynchronously loading/deleting large datasets efficiently.
Metadata API: Manages and deploys configuration changes between Salesforce organizations.
Streaming API and Pub/Sub API: Enable real-time data synchronization via platform event subscriptions and data change notifications.
These APIs enable developers to extend, integrate, and build custom solutions on the Salesforce platform.
A Tooling API is specifically designed to help developers build IDE apps for salesforce, while the metadata API is for more general purpose configuration migration. The Tooling API gives developers a platform for debugging, code coverage, auto complete, and more. The metadata API allows for migrations, including retrieve, deploy, create, update, or delete customisations for your Salesforce instance and migrate changes from testing to production.
API automation tools: Other
Other API automation tools: Salesforce Developer Console

Visual Studio Code - with Salesforce Extension

Welkin Suite

Illuminated Cloud - JetBrains

Cloud 9 - AWS

Other IDE may be used via the Tooling API
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

PDF
Command line interface: Yes
Command line interface compatibility: Linux or Unix

Windows

MacOS

Other
Using the command line interface: The Force.com CLI allows you to work with Force.com data directly from the command line. You can Browse and Create Force.com objects, view, edit, create, and delete records, execute APEX code and SOQL queries, and more.
https://developer.salesforce.com/tools/sfdxcli

Scaling

Independence of resources: The Salesforce capacity planning team is responsible for ensuring service owners have the right capacity in the right place on time. We construct build plans taking into account many factors such as:
Product feature changes
User behavior
Machine metrics
Business needs

As Salesforce Hyperforce runs on the public cloud, it is designed to leverage cloud-native scaling approaches. This allows our services to gracefully scale up as demand increases, and gracefully scale down again as demand subsides.

Trust.salesforce.com is Salesforce's website which provides transparent status details on service availability and performance in order to instill trust and confidence in our service.
Usage notifications: No

Analytics

Infrastructure or application metrics: Yes
Metrics types: Other
Other metrics: Application usage

User metrics

Specific adoption, usage, and volumetric measures.
Reporting types: API access

Real-time dashboards
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Reseller (no extras)
Organisation whose services are being resold: Salesforce

Staff security

Staff security clearance: Other security clearance
Government security clearance: Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding

Other
Other data at rest protection approach: By default, Salesforce encrypts customer data at rest as disk volumes are encrypted by using at least industry-standard AES-256 algorithm. Snapshots of encrypted volumes are automatically encrypted as well when replicated to long term storage.

In addition, Platform Encryption allows customers to add additional layers of encryption to their data and manage the lifecycle of their data encryption keys themselves.

More specifically, Platform Encryption allows customers to selectively encrypt nominated fields for encryption when stored in the database. This is often referred to as field encryption. Customers can also encrypt their entire database; this is known as tenant level encryption.
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data Erasure

Explicit overwriting of storage before reallocation / Secure Erase

Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

What’s backed up: Data and Metadata
Backup controls: Salesforce’s platform includes backup as part of its service.
These additional backup options are also available:
Weekly Export Service - free local backup service.
Direct Export - into csv/Excel files from a list view or report.
Salesforce Data Loader - a free tool for importing/updating/exporting data.
Salesforce API - export via APIs at any time.
Backup & Restore - our native data recovery service: https://www.salesforce.com/products/platform/solutions/data-security/backup-restore-data-recovery/
Partner Tools - pre-integrated third party backup tools like Odseva, Own by Salesforce
Datacentre setup: Multiple datacentres with disaster recovery
Scheduling backups: Users schedule backups through a web interface
Backup recovery: Users can recover backups themselves, for example through a web interface
Backup and recovery: Yes
RPO/RTO: Yes

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: The Salesforce Services are designed with the concept of continuous improvement and Trust (e.g. Availability, Performance and Security) in the infrastructure. Salesforce uses commercially reasonable efforts to make its on-demand services available to its customers 24/7, except for (minimal) planned downtime, for which Salesforce gives customers prior notice, and force majeure events. This service leverages Public Cloud region, and uses multiple availability zones. This pattern allows services to withstand up to two different zonal faults and continue to be available. Live and historical statistics on Salesforce system performance are publicly published at: https://trust.salesforce.com/en/#systemStatus, and further detail can be shared upon request and NDA.
Approach to resilience: Salesforce Hyperforce based cloud services has its compute resources run in 3 Availability Zone (AZ). Services run as containerized applications in containers which is configured for HA (high availability) by distributing nodes across AZs. To take advantage of this, service pods themselves are deployed across AZs when scheduled on nodes. Because of this when one AZ goes offline there will always be available service pods in different AZs to handle the workload. Service pods are also stateless so losing an AZ and nodes in that AZ along with the service pods running in them will cause no loss of data and new service pods will be scheduled on the available zones to handle the load.
Outage reporting: Outage escalation policies are established and maintained as Salesforce's goal is to rapidly restore service. In the event of an extended outage, periodic updates are provided in near real time to customers via the trust.salesforce.com dashboard site and in addition, service notifications are provided to nominated contacts via various channels such as email. Update frequency for notifications is dependent on the customer support service plan.

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password

Other
Other user authentication: Salesforce has a comprehensive set of authentication mechanisms that customers can choose from. These include Multi-factor authentication, Single Sign-on, Custom Login flows, and Connected Apps. A connected app is a framework that enables an external application to integrate with Salesforce using APIs and standard protocols, such as SAML, OAuth, and OpenID Connect. Connected apps use these protocols to authenticate, authorise, and provide single sign-on (SSO) for external apps.

Salesforce requires each user to have a unique username that they enter at each login. Administrators can configure several settings to ensure that users' passwords are strong and secure.
Access restrictions in management interfaces and support channels: Management access for service support and delivery is done through multiple layers of controls including, but not limited to, multiple 2 factor authentication, just-in-time access, access related to an approved trouble ticket and segregation of duties. These controls are in scope for SSAE-18 auditing and evidenced through the SOC 2/ISAE3402 report.

Access to the management interface for the customer to configure their salesforce environment, is configured by the customer themselves. Robust application design and testing ensures that users without administrative access rights cannot access more sensitive areas of the application.
Access restriction testing frequency: At least every 6 months
Management access authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Dedicated link (for example VPN)

Username or password
Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CSM version 4.0

ISO/IEC 27001

Other
Other security governance standards: ISO 27017
ISO 27018
ISO 42001
ISO 9001
SOC 1,2, 3
PCI DSS
NCSC Cloud Security Principles
UK NHS DSPT
EU Cloud Code of Conduct
Information security policies and processes: Salesforce's Information Security Management System (ISMS) and information security policies are based on the ISO 27002 framework of best practices and are ISO 27001 certified.

As required by this certification, the ISMS is endorsed by Senior Management. The Chief Trust Officer/CISO has responsibility for the information security policies and ISMS. The Salesforce Security Steering Committee approves/authorizes all changes to the policies, the Statement of Applicability (SoA), the information security manual, and any separate policy statements.

During the ISO 27001 audit process (as well as other audits such as SOX and SSAE 16 SOC 1), senior management for various departments are involved in verifying that policies and procedures are in place and adhered to. Policies are reviewed/approved at least annually.

Company wide security awareness training highlights the importance of the security policies to employees and reinforces the company’s number 1 value of Trust.

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: Changes to infrastructure components are made through code using industry standard Infrastructure as Code (IaC) software and assessed for their security impact before being deployed. Individuals who wish to deploy an IaC change into production are required to follow defined procedures and standards, and to complete mandatory change management training before participating in the change management process. A change must be approved and routed through the change owner before the change can be implemented. A ticketing system is used as part of the change management procedure which records the components and the changes made.
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: Salesforce includes threat modelling into its software development lifecycle to help ensure the risks associated with potential threats are mitigated as early as possible. Multiple threat intelligence sources are used to help understand the current and evolving threat landscape.

Vulnerability scans are performed on all Salesforce information systems and hosted applications. Patches are deployed in timeframes based on CVSS scores and risk level.

All vulnerabilities discovered during penetration tests are entered into the salesforce central ticketing system and are assigned an internal vulnerability ranking according on the OWASP risk rating framework based on likelihood and impact.
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: Salesforce Threat Intelligence and Detection team monitors the Salesforce services 24x7 for threats and unauthorized intrusions in collaboration with the Security Incident Response teams. Extensive logging and monitoring is conducted across all Salesforce Services and environments (at application, network and database layers). All suspicious activities are flagged and reported to Salesforce CSIRT for investigation, management, communication, and resolution of security events and incidents in line with the NIST Incident Response model.
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: Salesforce has an Incident Management Process that guides the Salesforce Computer Security Incident Response team in investigation, management and resolution activities which includes developing standard pre-defined procedures for dealing with common events.

Salesforce will promptly notify the customer in the event of any security breach of the Service resulting in an actual or reasonably suspected unauthorized disclosure of Customer Data. Notification may include phone contact by Salesforce support, email to customer's administrator and Security Contact and public posting on trust.salesforce.com.

Customers can email security@salesforce.com or use the https://security.salesforce.com/contact page to report incidents.
Post-quantum cryptography secure: No

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

Energy-efficient datacentres: Yes
Description of energy efficient datacentres: Salesforce is hosted on Hyperforce (AWS Data Centres). AWS is committed to energy efficiency and has implemented a number of measures to reduce energy consumption in its datacenters.
AWS participates in the EU Code of Conduct for Energy Efficiency in Data Centres program and has committed to following the program's best practices for energy efficiency.
AWS datacenters use energy-efficient technologies, such as high-efficiency power supplies, variable-speed fans, and energy-efficient lighting.
AWS has implemented a number of measures to reduce energy consumption in its datacenters, such as server virtualisation, efficient cooling systems, and advanced power management techniques.
AWS regularly monitors and reports on its energy consumption and has set ambitious goals for reducing its energy usage and carbon footprint.
Overall, AWS is committed to adhering to the EU Code of Conduct for Energy Efficient datacenters and is taking steps to reduce energy consumption and improve energy efficiency in its datacenters.
https://www.applytosupply.digitalmarketplace.service.gov.uk/g-cloud/services/703618249207207#:~:text=AWS%20participates[…]0for%20energy%20efficiency
https://sustainability.aboutamazon.com/carbon-reduction-aws.pdf

Pricing

Discount for educational organisations: No
Free trial available: Yes
Description of free trial: Fully functional limited by time, or limited user without expiry

Discount

Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

Which of the core deployment models you intend to offer

Public Cloud
Private Cloud

Public Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing: Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:

https://calculator.aws/#/

https://azure.microsoft.com/en-gb/pricing/calculator/

https://cloud.google.com/products/calculator
Baseline Pricing - Web link: https://calculator.aws/#/
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: Sources of costs that may relate to buyer's purchasing services under G-Cloud include:
- CPI or other inflationary increase
- Resource required for contract commencement, which is dependant on the size and requirement from the customer
- Increase supply chain costs to Softcat
- Vendor programmatic changes which affect discounts and purchases prices
- additional features / customisation required
- special considerations such as security

Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.
-
Additional sources of cost reduction: There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:
- Vendor discount programmes
- Reserved Instances
- Savings Plans
- OGVA
- MACC
- GCP PPA
- Volume and Bundling Discounts
- Contract Length Discounts
- Licensing Optimisation efforts
- Contract flexibility, minimising unused software costs.

Private Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing: Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:

https://calculator.aws/#/

https://azure.microsoft.com/en-gb/pricing/calculator/

https://cloud.google.com/products/calculator
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: Sources of costs that may relate to buyer's purchasing services under G-Cloud include:
- CPI or other inflationary increase
- Resource required for contract commencement, which is dependant on the size and requirement from the customer
- Increase supply chain costs to Softcat
- Vendor programmatic changes which affect discounts and purchases prices
- additional features / customisation required
- special considerations such as security

Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.
-
Additional sources of cost reduction: There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:
- Vendor discount programmes
- Reserved Instances
- Savings Plans
- OGVA
- MACC
- GCP PPA
- Volume and Bundling Discounts
- Contract Length Discounts
- Licensing Optimisation efforts
- Contract flexibility, minimising unused software costs.

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Reseller

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Microsoft

Website address/upload for organisation

Website address

https://marketplace.microsoft.com/en-GB/marketplace/partner-dir/c3d431f1-3e02-4c62-a825-79cd8f9e2053/overview

Organisation 2

Organisation name

AWS

Website address/upload for organisation

Website address

https://partners.amazonaws.com/search/partners/?keyword=Softcat%20plc

Organisation 3

Organisation name

Salesforce

Website address/upload for organisation

Upload

Provided

Organisation 4

Organisation name

IBM

Website address/upload for organisation

Upload

Provided

ISO 9001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

Are you reliant on the Cloud Service Provider for some accreditations

Yes

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?: Yes
Cyber Essentials Plus certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b

Non-mandatory Standards and certifications

ISO 28000:2022 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: SecurityMetrics
PCI DSS accreditation date: Friday 10 January 2025
What the PCI DSS doesn’t cover: N/A
Other security certifications: Yes
Any other security certifications: ISO 27001

Security Standards dependant on the vendor solution

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

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