Green Cloud Hosting Limited

Robotic Process Automation (RPA)

Robotic Process Automation (RPA) involves using software robots to automate repetitive tasks, mimicking human interactions with digital systems. Intelligent Automation (IA) combines RPA with Artificial Intelligence (AI) and machine learning to handle complex processes, make decisions, and adapt to changing circumstances autonomously, improving efficiency and accuracy.

Features

• Task automation: RPA automates repetitive tasks
• Scalability: RPA systems can handle tasks across various departments
• Error reduction: Automation reduces human errors
• Cost-effectiveness: Saves costs associated with manual labour.
• Integration: Easily integrates with existing systems
• Rule-based: Operates based on predefined rules
• Analytics: Provides insights into process performance
• AI integration: Combines with AI for complex decision-making.
• Workflow management:
• Compliance: Ensures adherence to regulations

Benefits

• Increased productivity:
• Enhanced accuracy:
• Faster processing:
• Improved compliance:
• Scalability:
• Better resource allocation:
• Customer satisfaction:
• Competitive advantage:
• Real-time insights:
• Innovation facilitation:

£1,500.00 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kamran@greencloudhosting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

367736044202175

Contact

Kamran Maqbool
08000193878
kamran@greencloudhosting.co.uk

Planning

• Planning service: Yes
• How the planning service works: We guides buyers through a structured implementation process to ensure seamless integration of our services. We start by conducting thorough assessments of their current systems and processes, identifying areas where automation can yield the most significant benefits. Collaboratively, we outline clear objectives and goals tailored to their specific needs and challenges.; ; Next, we develop a detailed implementation plan, breaking down the process into manageable steps with defined timelines and milestones. Our team works closely with buyers to customize our solutions and address any unique requirements or concerns they may have. Throughout the implementation phase, we provide comprehensive training and support to empower users and maximize the efficiency of the new system.; ; Additionally, we offer ongoing monitoring and optimization services to continuously refine and improve performance, ensuring that our solution evolves alongside the buyer's business. By taking a strategic and collaborative approach, we help buyers seamlessly integrate Intelligent Automation into their operations, unlocking its full potential to drive efficiency, innovation, and growth.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Intelligent Automation
  • Robotic Process Automaton

Training

• Training service provided: Yes
• How the training service works: We offer comprehensive training programs tailored to each customer's needs. Our training sessions cover everything from basic system navigation to advanced functionalities, ensuring users are proficient in utilizing our services effectively. Training materials such as manuals, videos, and interactive modules supplement hands-on sessions, accommodating different learning styles. Our experienced trainers provide personalized support and guidance, addressing any questions or concerns along the way. Additionally, we offer ongoing training opportunities to keep users updated on new features and best practices. By prioritizing user education and empowerment, we ensure that our customers' staff are equipped with the knowledge and skills needed to maximize the benefits of our solutions in their daily operations.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Intelligent Automation
  • Robotic process Automation

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We ensure quality assurance and performance testing through meticulous processes. Our team conducts rigorous testing protocols to identify and address any potential issues before deployment. This includes comprehensive functional testing to verify system accuracy and reliability. Performance testing evaluates system responsiveness and scalability, ensuring optimal performance under various conditions. Continuous monitoring and refinement post-implementation further enhance system stability and efficiency. By prioritizing quality assurance and performance testing, we guarantee a seamless and reliable experience for our customers, maximizing the effectiveness of our solutions.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: After onboarding, we continue to provide robust ongoing support to ensure our customers' success. Our dedicated support team offers timely assistance via various channels, including email, phone, and chat, addressing any queries or issues promptly. Additionally, we provide access to a comprehensive knowledge base and documentation, empowering users to troubleshoot common problems independently. Regular check-ins and proactive communication ensure we stay aligned with customer needs and swiftly address any emerging challenges. Moreover, we offer software updates and enhancements to keep our solutions current and optimized for performance. By prioritizing ongoing support, we foster long-term partnerships with our customers, helping them navigate any hurdles and maximize the value of our services over time.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our SLA for standard change requests is 2 hours with an average response time of 15 minutes; ; For urgent or mission critical tickets, our SLA is 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our support is included in the cost and not chargeable. ; ; Support consists of both technical and account manager based support. ; Our support is 24/7/365.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Blue Prism and Ui Path

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We are committed to fostering an inclusive and diverse environment where everyone, regardless of race, ethnicity, gender, age, religion, sexual orientation, disability, or background, has equal opportunities to thrive. We prioritize merit-based decisions in recruitment, promotion, and professional development, ensuring fair treatment and representation across all levels of the organization. Our policies and practices promote respect, equity, and inclusivity, fostering a culture of collaboration and innovation. We actively seek to dismantle barriers to success and create a workplace where individuals feel valued, respected, and empowered to reach their full potential. Embracing diversity not only enriches our company culture but also enhances our ability to deliver exceptional service and solutions to our diverse clientele.

Pricing

• Price: £1,500.00 a licence a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kamran@greencloudhosting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.