CYBANETIX LIMITED

Managed AV and EDR Service

The Cybanetix Managed AV (Anti-Virus) and EDR (Endpoint Detection and Response) Service provides customers with a 'turnkey' managed endpoint security solution combining best of breed EDR technology and platform management, with 24x7x365 endpoint security monitoring, detection, investigation, and incident response.

Features

• 24x7x365 Security Operations Centre SOC Service
• Remedial and containment action when threats are identified
• SentinelOne Security Platform
• Managed Anti-Virus
• Security Event and Breach Investigation
• Security Response and Remediation
• Microsoft Defender for Endpoint

Benefits

• Significant increase to customers overarching security posture
• Reduce business risk by mitigating or eliminating security risks
• Enhanced protection for Operating Systems
• Enhanced protection for applications

£10 a device a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.jones@cybanetix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

368372659084469

Contact

Cybanetix Sales Team
020 8396 7442
claire.jones@cybanetix.com

Planning

• Planning service: Yes
• How the planning service works: As part of the service onboarding process, Cybanetix will perform the following:; - Define and configure site and device group structures as appropriate to customer estate; - Identify and implement application exclusions; - Identify appropriate agent software versions for applicable endpoint builds; - Pre-configure and apply endpoint protection policies to sites and device groups
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • SentinelOne Endpoint Protection
  • Microsoft Defender

Training

• Training service provided: Yes
• How the training service works: The Managed AV and EDR service as a fully managed service by Cybanetix, however Cybanetix will provide platform familiarsation training to the customer as part of service onboarding.
• Training is tied to specific services: Yes
• Services the training service works with:
  • SentinelOne EDR Platform
  • Microsoft Defender

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The Cybanetix Managed AV and EDR service provides quarterly service reviews to track, measure and improve service performance.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Anti-Virus
  • Endpoint Protection
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The Cybanetix Managed AV and EDR service is a all inclusive package which includes SentinelOne licensing, SaaS technology, configuration setup, configuration management, security event and breach investigation and security response and remediation.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard (inclusive) support levels are: 4 hour fix (Mon-Fri 08:00 to 18:00) 8 hour fix all other times 24/7/365 UK Support desk contact by: Phone, Email, Web Enhanced fix times are available for 24x7x365 services. 99.85% service availability, measured on a quarterly basis. 99.95% availability of data storage, measured on a quarterly basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Standard (inclusive) support levels are: 4 hour fix (Mon-Fri 08:00 to 18:00) 8 hour fix all other times 24/7/365 UK Support desk contact by: Phone, Email, Web Enhanced fix times are available for 24x7x365 services. 99.85% service availability, measured on a quarterly basis. 99.95% availability of data storage, measured on a quarterly basis.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 28/04/21
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: URM Consultant Services Ltd
• PCI DSS accreditation date: 12/01/2022
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Cybanetix is a carbon neutral company and takes active measures to reduce our carbon footprint. This includes investing in carbon reduction projects.

  Equal opportunity

  It is the aim of the Company to ensure that no employee or job applicant receives less favourable facilities or treatment (either directly or indirectly) in recruitment or employment on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation (the protected characteristics).

Pricing

• Price: £10 a device a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.jones@cybanetix.com. Tell them what format you need. It will help if you say what assistive technology you use.