SPACEWELL | A Nemetschek Company

Spacewell Energy - AI-based Energy Management SaaS

Spacewell Energy is a cloud-based AI powered Energy Management System, that leverages Big Data Analytics and energy efficiency tools to support facility managers, energy auditors, and building owners globally. It enables effective detection, analysis, and optimization of energy consumption , costs and carbon emissions, promoting sustainable practices across diverse infrastructures.

Features

Hardware/data source agnostic
Insights & Analytic from real-time & historical data
Portfolio Benchmarking
Baselines and Measurement & Verification Projects
Alerts & Notifications
AI-based Anomaly Detection
AI- Based forecasting
Utility Bill Analytics and Bill Simulation
Dashboards & Reporting for PC/Mobile devices
Multi-site portfolios, multi-utility, mult-users supported

Benefits

Integrate your data regardless the source and format.
Understand your consumptions, support data driven decisions on Energy Efficiency
Identify your energy savings potential, focus where to invest
Calculate Baselines, define targets, quantify savings as per IPMVP protocol
Create alerts and notify the stakeholders when matters.
AI-based Energy Management working 24/7
Forecast your consumption and anticipate your demand and cost
Monitor your energy costs and control your spent
Create unlimited custom dashboards and reports for all
Energy management streamlined for all cases and stakeholders

£1,750 to £5,000 a licence a month

Education pricing available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kashif.mughees@spacewell.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

SPACEWELL | A Nemetschek Company Kashif Mughees
Telephone: (+44) 7380 193 423
Email: kashif.mughees@spacewell.com

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Any Building Automation System (BAS), Building Management System (BMS) and/or ESG system
Cloud deployment model: Public cloud
Service constraints: No
System requirements: Web browser

Internet access

User support

Email or online ticketing support: Email or online ticketing
Support response times: Support related to service continuity and availability is given 24/7 with an SLA of 99,8%. For support tickets related to service features, response times are set based on business days and managed following a prioritisation based on criticity.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: None.
Onsite support: No
Support levels: SLA 99,95% uptime with 24/7 service on availability and service continuity. Best effort on the rest of support tickets non-mission-critical (8-18h M-F inclusive).
Continuity: Disaster Recovery plan
Reliability: 99.9% uptime on a yearly basis, except scheduled outages and force majeure. Each scheduled outage will be below 4 hrs/month, not exceeding 6 events/month, with 48hrs notice prior to any event.
Maintainability: Unscheduled outages resolved within 6hrs from the notification of any outage, unless otherwise notified to Customers, in particular in the event of force majeure.
Data Backups: 3-2-1 principles by storing data in multi-regional storage locations. For general instances: Daily backups expire after 7 days, Weekly expire after 1 month, Monthly expire after 6 months, Yearly backups after 1 year. For database instances: 1 backup every 8 hrs, followed by a retention cycle equal to that of general instances.
Data Recovery: should the service fails due to of a failure of us or a third party hosting the Platform and requires data recovery, there will be no charge for data recovery services using the backup/restore procedures
Support Services: include the deployment of Resolutions to Supported Incidents.
Contacting us: all Support Services are offered to designated contacts via “Support Portal
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Spacewell Energy offers a comprehensive onboarding program ensuring a successful platform adoption. Our onboarding program includes the following key components

Customized Training Plan: Based on the assessment, we create a customized training plan that outlines the key areas to focus on during the onboarding process. This plan may include online training sessions, user documentation, on-demand training videos, and other resources.

Personalized Support: Users are assigned a dedicated onboarding specialist who serves as their primary point of contact throughout the onboarding process. The specialist provides personalized support, guidance, and assistance to ensure a successful onboarding experience.

Additional Resources:

Ai-powered Chatbot : integrated seamlessly into the user interface, appearing as a chat widget in the corner of the screen. This allows users to access it easily without disrupting their browsing experience

24/7 Knowledge base: We offer extensive platform's Help Center. This documentation provides step-by-step instructions and troubleshooting tips to help users navigate the platform effectively and address common issues.

Online Training Sessions: We provide online training sessions conducted by our experienced trainers, covering various aspects of our platform's functionality. These sessions are designed to be interactive and informative, allowing users to learn at their own pace and ask questions as needed.
Service documentation: Yes
Documentation formats: Other
Other documentation formats: Online Knowledge Base Website
End-of-contract data extraction: All data captured in the platform can be deleted and/or returned in usable, standard format(s) within an agreed period after the termination of contract, for example using .csv files.
End-of-contract process: In the event of termination of Contract Agreement for breach by Client, unless otherwise agreed in writing with Spacewell Energy, all Client rights to access or use the Service and Client Data will terminate immediately and Spacewell Energy will not be obliged to preserve or send any data to the Client. Otherwise, all data will be made available to Clients for a period of 30 days or all data can be return in a standard format.

Upon any termination of the Agreement, Spacewell Energy will interrupt the provision of the Service, and the Client must immediately pay any outstanding, unpaid fees. Termination is not an exclusive remedy and all other remedies provided by law are still available post termination.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: No
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: Spacewell Energy software service interface is designed with a focus on simplicity, efficiency, self-service, and, accessibility allowing users to easily navigate and interact with the various features in an real user-friendly way.

The interface allows users for creating their custom dashboards with an overview of their energy consumption, costs, and performance metrics in real-time which enable them to analyse energy data, identify trends, patterns, and anomalies. Users customise how to display relevant information and key performance indicators (KPIs) based on their specific needs and preferences to gain insights into their energy usage and make informed decisions optimizing efficiency and costs.
Accessibility standards: None or don’t know
Description of accessibility: Overall, our goal is to provide a fully accessible experience for all users, but there may be some limitations based on the complexity of tasks and the specific accessibility needs of individual users.

Users can:
-Navigate through the interface using keyboard shortcuts, tab keys, and other accessible navigation methods.

- Access all features and functionalities within the platform including analysis tools, reporting, and settings.

-Interact with content, such as charts, tables, input fields using keyboard or assistive technologies.

-Receive feedback and notifications as text messages

Users Can't Do:
-Perform Complex Visual Analysis
-Interact with Non-Accessible Content
-Use Unsupported Assistive Technologies
Accessibility testing: None
API: Yes
What users can and can't do using the API: Spacewell Energy offers data insertion and data consumption APIs, so they are not siloed. Moreover, addons (independent web applications) can be developed on top of the Spacewell Energy Suite to provide additional features or to integrate with external applications.

The writing API works over HTTPS protocol using JSON format messages as a preferred data insertion option so it is a basic service included in the license subscription.

The reading API is a REST API. Users get an access token and consume the end points available. To make the API fast for everybody, rate limits apply. We only allow a certain number of requests per hour, and a certain number of requests per day. We reserve the right to adjust the rate limit for given endpoints in order to provide a high quality of service for all customers. As an API consumer, you should expect to be able to make at least a certain requests per hour or day
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: PENDING
Admin users can create and configure their custom portfolio structure to manage / limit access at site level and streamline data aggregation and reporting at site or portfolio level.

The interface allows some role-based users for creating their custom dashboards with an overview of their energy consumption, costs, and performance metrics in real-time which enable them to analyse energy data, identify trends, patterns, and anomalies.

Authorised role-based users can customise how to display relevant information and key performance indicators (KPIs) based on their specific needs and preferences to gain insights into their energy usage and make informed decisions optimizing efficiency and costs.

Authorised role-based can create alerts, enable and configure the anomaly detection service.

Scaling

Independence of resources: The application offers horizontal scalability and it is built on top of cloud services offering elasticity.

Analytics

Service usage metrics: Yes
Metrics types: By default, admin users can check end users "last access date" though the UI, to track the engagement.
Additionally we offer Service Usage Metrics Dashboards as an addon, offering a deep dive into your usage of the platform, top users, top features, WAU, MAU, etc
Reporting types: Real-time dashboards

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: European Economic Area (EEA)

Other locations
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: In-house
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Users have several options,
-From the UI: the export button available in most of the features / dashboards allow to export the selected data set in a very easy way. Data is exported into an excel / .csv file.
-Using the API to automate data export in JSON format messages
Data export formats: CSV

Other
Other data export formats: XLS

JSON

HTML
Data import formats: CSV

Other
Other data import formats: JSON

XLS

HTML

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: Availability: 24/7 on demand service. Best effort to avoid downtime in working hrs(8-18h M-F inclusive), or peak usage hrs.
Continuity: Disaster Recovery plan
Reliability: 99.9% uptime on a yearly basis, except scheduled outages and force majeure. Each scheduled outage will be below 4 hrs/month, not exceeding 6 events/month, with 48hrs notice prior to any event.
Maintainability: Unscheduled outages resolved within 6hrs from the notification of any outage, unless otherwise notified to Customers, in particular in the event of force majeure.
Data Backups: 3-2-1 principles by storing data in multi-regional storage locations. For general instances: Daily backups expire after 7 days, Weekly expire after 1 month, Monthly expire after 6 months, Yearly backups after 1 year. For database instances: 1 backup every 8 hrs, followed by a retention cycle equal to that of general instances.
Data Recovery: should the service fails due to of a failure of us or a third party hosting the Platform and requires data recovery, there will be no charge for data recovery services using the backup/restore procedures
Support Services: include the deployment of Resolutions to Supported Incidents.
Contacting us: all Support Services are offered to designated contacts via “Support Portal".
Approach to resilience: Our backup strategy complies with the principles of the 3-2-1 rule by storing data in multi-regional storage locations, ensuring high availability, durability, and security of backed-up data. A dashboard has been implemented to provide visibility into all backup and restoration operations, facilitating monitoring and system management. The following backup cycles are defined for general instances: Daily backups expire after 7 days, Weekly backups expire after 1 month, Monthly backups expire after 6 months, Yearly backups expire after 1 year. The following backup cycles are defined for database instances: a backup is taken every 8 hours, followed by a retention cycle equal to that of general instances.

As a part of the ISO27001, a Disaster Recovery Plan (DRP) is also defined and executed.
Outage reporting: https://status.dexma.com page provides a public dashboard of the status information on the services. A subscription service is available to receive email alerts.

Identity and authentication

User authentication needed: Yes
User authentication: Username or password
Access restrictions in management interfaces and support channels: Spacewell Energy's "Access Control" policy defines how users may obtain authorized and limited access to the infrastructure. Access is role-based, and related to ones function in the company organization chart. Each member of the staff is part of one or more teams. Each team has a defined roles with an associated functions to perform. The access granted to each member will be defined according to the roles associated of the team, and this is always follows the principle of least privilege: assign only those privileges needed for a user to carry out his or her role's functional tasks.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: ENAC / LGAI TECHNOLOGICAL CENTER, S.A. (Applus+)
ISO/IEC 27001 accreditation date: 29/04/2022
What the ISO/IEC 27001 doesn’t cover: Administration, Human Resources, Customer Success, and Local IT Systems (or Help Desk) departments are out of scope, and the ISO controls related to these departments are managed through agreements.
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: https://www.dexma.com/news-en/spacewell-energy-dexma-is-iso-27001-certified , ISO27001, Spacewell Energy has implemented an Information Security Management System (ISMS) as part of the ISO27001 certification process. The ISMS contemplates security policies that affect all aspects of the company's business processes, along with technical, organisational and legal security controls that are implemented to support those policies.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: As per our implementation of ISO27001/2 controls 12.1.2 (Change management) and 13.1.2 (Security of network services), Spacewell Energy requires any technical changes to be tested and documented before being deployed, and they must be accompanied by fall-back procedures to revert to the prior state if necessary.

As regards
-Application development, ISO27001/2 control 14.1.1 (Information security requirements analysis and specification) and control 14.2.2 (System change control procedures), amongst others, are implemented, providing a full trail of documentation of the entire application development and maintenance.
-Infrastructure and network changes, ISO27001/2 controls 12.1.2 (Change management) and 13.1.1 (Network controls), amongst others, are implemented.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: As per our implementation of ISO27001, Spacewell Energy has implemented a Risk Management methodology and supporting tool, that identifies and evaluates risk, establishing risk treatment actions to mitigate and reduce the calculated levels of risk.

Specifically, Spacewell Energy has implemented
- ISO27001/2 control 12.6.1.(Management of technical vulnerabilities).
- ISO27001/2 controls 12.2.1 (Controls against malware) and 13.1.2 (Security of network services), amongst others, as regards the use of vulnerability Spacewell Energy's networks and services to attack.
-Periodic authorized penetration testing by external experts is carried out.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: As per our implementation of ISO27001, "Security Organization" policy requires all staff and system users to notify the Security Lead of any security event . The "Incident Response" security policy details the different incident resolution phases, until a return to normal operations if the event had any impact in Application's operations. The "System Operations" security policy establishes the framework for operational security in production systems.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: As per Spacewell Energy's implementation of ISO27001/2 control 16.1.1 (Security incident Responsibilities and procedures) procedures are implemented to facilitate the notification, analysis and agile resolution of security incidents.
ISO27001/2 controls 16.1.2 (Reporting information security events) and 16.1.5 (Response to information security incidents) procedures are implemented to facilitate the communication and escalation of security incidents within the organization, and if necessary, to customers or authorities.

Spacewell Energy's "Incident Response" security policy establishes the following phases in reacting to security events:
- Detection
- Analysis
- Containment
- Eradication
- Recovery
- Post-incident activities

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Pricing

Price: £1,750 to £5,000 a licence a month
Discount for educational organisations: Yes
Free trial available: No

Service documents

Request an accessible format

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Spacewell Energy - AI-based Energy Management SaaS

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents