Pluto Technologies ApS

Pluto Map

Pluto empowers municipalities with a cost-effective asset management platform powered by smartphones installed in municipality vehicles. By automating the data collection through computer vision, municipalities are able to save millions on smarter maintenance decisions, adhere to the legally required documentation, and subsequently offer a well-operating infrastructure for all citizens.

Features

• road condition assessment
• asset management with over 65 categories
• task planning and delegation
• budgeting
• reports for highway asset management

Benefits

• import and export data to GIS systems
• automate the condition assessment of your roads
• user friendly map of the road network
• plan and delegate maintenance tasks in bulk
• manage the road authority's resources smartly
• filter the road assets easily by category and condition

£10,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anna@pluto.page. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

368864794247715

Contact

Anna Elsa Karika
+37124859668
anna@pluto.page

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: It's possible to purchase solutions as modules.
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Access to mobile data

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1-3 working days. This may depend on the nature of the request and support needed.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Individual onboarding and support are provided. Additional technical support may be provided for example concerning GIS where individual consulting is required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide online training and support materials to help new users get started with Pluto. ; On-site and specifically tailored onboarding support may be available depending on availability, location and other factors.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The users can request data extraction.
• End-of-contract process: The users shall return the received equipment and access to the service will be revoked as per agreement. The contracts are terminated on a mutual agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Recording of the road condition happens through the mobile phone via PlutoRecord. It is possible to access PlutoMap on both mobile and desktop. The design is responsive, based on the screen size. ; For people carrying out maintenance, a customized view is available for task management on IOS and Android.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: Customers can access an API which allows data to be transferred to existing IT systems (GIS, operational tools, etc.). As a rule of thumb, the way the data is being displayed on the Pluto Web Map can be transferred to other systems. Among others, this includes: ; ; - Line strings (GEOMETRY) with damage score of the road surface; - Geojson including locations (POINTS) for created tasks and objects of interest (signs, potholes, etc.)
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customize the solution according to the team and their needs. Pluto can be used as an operational tool, a road asset database and a tool for evaluation of the road condition over time to support strategic planning. It's possible to focus on specific asset groups for dedicated teams as well.

Scaling

• Independence of resources: The service capacity is automatically scaled according to the demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: They can request it from the support team or do it manually, depending on the data type.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xlsx
  • GeoJSON
  • Shapefile
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xlsx
  • GeoJSON
  • Shapefile
  • Geodatabase

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Per individual agreement.
• Approach to resilience: Our cloud provider has promised to:; - guard against insider access to your data; - never give any government entity "backdoor" access; - encrypted all data by default; - ensure that privacy practices are audited against international standards; ; More information is available on request.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Communication is conducted via the authorized emails of our users. Depending on the user role, they will not have access to the full management system.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have a role-based access system with logins of all the sessions and only users with jobs or roles that require access to specific data have permission to access it. If a team member leaves the team all access is revoked.
• Information security policies and processes: Every year we evaluate our security policies and if they have been upheld.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow the guidelines for ISAE 3402.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The vulnerability management process is both proactive and reactive, with a dedicated team assessing the situation and responding to potential threats.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We receive alerts from our vendor and are able to access full logs to review potential suspicious activity. Our team reacts immediately.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Users can report incidents directly to the support team. Internal tickets will be created to handle the individual incidents. Reporting is mainly done via email but can also be done over the phone.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery

  Fighting climate change

  Pluto makes the collection of data faster and more efficient by automating the manual processes and making the time spent driving more purposeful thus reducing emissions. Thanks to the provided map overview and planning tool it's possible to distribute the authority's resources to increase the road longevity, safety and durability accordingly.

  Covid-19 recovery

  The solution can be used fully remotely and teams can collaborate onsite or in long distances when necessary. Online support is provided.

Pricing

• Price: £10,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: It's possible to test the solution for a limited time period of up to 3 months, if applicable.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anna@pluto.page. Tell them what format you need. It will help if you say what assistive technology you use.