ENGAGE PROCESS UK LTD

Engage Process

Easy to use, online process- management & improvement platform.

Save time, cut costs and drive (digital) transformation across your organisation. Designed to help you easily map and analyse processes that drive improvements and innovation, Engage Process is a complete process management platform.

Features

• Cost and time analyses with bottleneck indicators
• Online drag & drop process mapping with visual icons
• Designed for onsite/remote workshops and collaboration
• View switching processes (swimlanes/valuestream) and agile boards (kanban, task)
• Central repository for uniform processes (docs, roles, apps, etc.)
• Sharing and publishing to read only portal with governance features
• Online feedback and discussion modules for continuous improvement
• In-depth reporting for compliance, costing, IT, risk management, etc.
• Agile collaboration boards with customised cards, tasks and fields
• Build business cases for service redesign

Benefits

• Proven platform with >250 public sector clients
• Fastest/easiest process mapping platform, improved processes in 1 day
• Uniform processes and no mistakes thanks to logic engine
• Multi-purpose: efficiency, organisational change, compliance, e-learning, etc.
• Evidence financial impact of change in live environment
• Create efficient processes before digitising/automating (RPA) them
• No lock in: free exports to industry standard file formats
• Designed for online & remote working
• Promote single way of working through process handbook
• Platform agnostic and 100% cloud based, no installation required

£8,500 to £37,800 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dick@engageprocess.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

369048172951328

Contact

Dick Langeveld
02045 927949
dick@engageprocess.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No constraints.
• System requirements: Any HTML5 compliant browser.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Engage Process will respond to questions within 1 working day and often within 3 working hours. ; ; Questions by phone or through our online chat feature are picked-up immediately.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Compliance with WCAG 2.2 AA is currently (010524) on the development roadmap - available upon request.; Planned development work includes assistive technologies, initially for the end user UI 'Viewer'.
• Onsite support: Yes, at extra cost
• Support levels: All primary support is included in the subscription price. ; ; Additionally (onsite) Product-consulting can be purchased for £ 1.100 per day.; ; Our Product Consultant can help set-up our platform and train personnel to deal with:; - Creating functional Handbook; - (Digital) Transformation; - Effective Process Workshops on- and offline; - Modelling processes; - Lean, efficient work-processes; - Continuous improvement; - Reporting: GDPR, Compliancy, Efficiency, ...
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting started with our software is done with a well divined 2-phase programme. Not all steps are necessary for each new customer. The onboarding of our software will generally take 3-4 days.; ; Phase 1:; 1. Direct access to Engage Process; 2. Intake to determine information need; 3. Initial project setup; 4. Modular Configurator, to fit customer needs; 5. Single Sign-On; 6. Setup internal guidelines for mapping processes; 7. Import from other process applications; 8. User Training; ; Phase 2:; 1. Rollout to larger group modellers; 2. Rollout to whole organisation, communicate with video’s, quick guides and other items; 3. Further configurator towards secondary priorities; 4. Knowledge Base; review processes from other councils
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video content on all product features.
  • Helpdesk available to all users for all practical questions.
  • Online chatbot.
  • Reference material from other councils (Knowledgebase)
• End-of-contract data extraction: This can be done through a wide variety of export possibilities. All 'common' formats are supported: ao MS formats (Word, PPT, Excel, Etc.), XPDL, BPMN, Visio. ; ; As an additional security measure all data is securely kept for a fixed amount of time.
• End-of-contract process: 3 months before the end of each contract one of Engage Process' Account Managers will contact your organisation to check if and how you would want to proceed for next term. If a contract is cancelled this leaves us plenty of time to support with the transition, no additional charges are made for this.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Engage Process runs platform independent. To support mobile integration we developed some additional apps. ; ; Brainstorm app: to facilitate a digital process workshop; Viewer app: to have processes (handbooks) available on a mobile device
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Every aspect of our services and software product are set-up to be cusomisable. ; ; for example, all characteristics of processes and process-steps can be cusomised to fit specific customers needs. ; ; The Process Handbook can also be customised to reflect the profile of the cusomer.

Scaling

• Independence of resources: We provide a SaaS solution hosted on the servers of Microsoft Azure. This allows us to grow hosting capacity concurrent with the demand. Individual users have no impact on each other.

Analytics

• Service usage metrics: Yes
• Metrics types: Within processes there are a lot of metrics that can be added to process steps and as a result can be quantified for the entire process:; • Cost/benefits analysis; • Lead time; • Processing time; • Lean factor (PR/LT); • Efficiency (%); • Throughput (%); • And many more; ; General use of Engage Process can be monitored in the Dashboard function:; • number of logins; • number of processes made, times opened, etc.; • handbook users
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported on multiple levels within the platform in Engage Process. Through user friendly menus, users can select which data they want to export to which format. ; ; This goes for processes in general but also for specific process characteristics.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • BPMN
  • XPDL
  • Engage Process format
  • Excel
  • Visio
  • PDF
  • Word
  • PNG
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • BPMN
  • Engage Process format
  • XML
  • Visio

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: IP address check (IP Whitelisting)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Engage Process/ the platform is available to users 24/7. Engage Process guarantees an availability of 99.5%. An interruption or ; delay in the availability of the solutions due to planned and communicated maintenance, a force majeure, like a power outage or ; network-outage, is not considered part of this service level.
• Approach to resilience: Our services are hosted on Microsoft Azure. Details are available on request.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Limited IP-range.
• Access restrictions in management interfaces and support channels: Access can be restricted by assigning dedicated licenses. Also within assigned licenses further authorisation settings can be set-up.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Limited IP-range (Whitelisting).

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Available on request.
• Information security policies and processes: The Chief Technology Officer (CTO) of Engage Process is responsible for all data security and privacy regulations. The ; CTO is a member of the Management Team. In the occurrence of a (possible) data breach or other compromising situation, ; the CTO will immediately investigate the situation, search for potential root causes, corrections to be made and ; improvements by which re-occurrence can be avoided. The CTO will report these findings to the management team and ; to the managing director. Any corrections and improvements will be implemented as soon as possible. All parties involved ; in the breach will be informed according to the GDPR regulations. The CTO will inform and involve the CEO in any serious ; situation, as such decided / classified by the CTO. Decision regarding such cases will be made by the CEO and CTO. Any ; such cases will be documented in detail.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Available on request (SLA).
• Incident management type: Undisclosed
• Incident management approach: Available on request (SLA).

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  At Engage Process we reduce our footprint as much as possible. ; ; Transportation: Only travel when necessary & travel with low emission alternatives: electric vehicles, travel by train vs plane. ; ; We host our software with an organisation that has been co2 neutral since 2012. ; ; We employ locally and support working from home to reduce the need for transport even further.

Pricing

• Price: £8,500 to £37,800 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: On request a full trial version is available for the period of 1 month. This Trial environment can be set-up to evidence Clients needs in our platform (ie. Cost/benefits analyses).
• Link to free trial: https://www.engageprocess.com/en/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dick@engageprocess.com. Tell them what format you need. It will help if you say what assistive technology you use.