ADAPPT LIMITED

Digital Report Publishing to Mobile (Cloud CMS + Mobile App Delivery Platform)

Adappt's Document Agency is a cloud-hosted digital publishing platform that transforms large reports into mobile-first publications. Buyers use the service to structure, publish, and maintain long-form documents as iOS and Android apps, using a CMS and repeatable delivery pipeline with search, navigation, offline access, and consistent presentation.

Features

• Enterprise content management for structured and unstructured content
• Enterprise content management for structured and unstructured content
• Secure document capture and ingestion from multiple sources
• Secure document capture and ingestion from multiple sources
• Digital asset management for images, media, and rich content
• Product and report content management using reusable components
• Persuasive content management with versioning and traceability
• APIs for integration with applications and publishing channels

Benefits

• Faster creation and approval of complex content
• Faster creation and approval of complex content
• Reduced manual handling through automated capture
• Reduced manual handling through automated capture
• Secure control of content access and changes
• Secure control of content access and changes
• Clear audit trails supporting governance and compliance
• Scalable content services supporting long-term publishing needs

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@adappt.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

369282263275089

Contact

David Larner, Chief Executive Officer
07855 389009
info@adappt.ai

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Digital Asset Management Applications
  • Product Content Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service can operate independently as a cloud-hosted analytics and data platform. It can also be used as an extension to existing cloud and data services, including AWS, Azure, and third-party data sources, by integrating with existing data pipelines, applications, and platforms through secure APIs and connectors
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Yes. The service can be delivered on public or private cloud environments, subject to buyer requirements and security constraints. Delivery depends on the availability of suitable infrastructure, network connectivity, and access approvals. Planned maintenance may be required for platform updates and will be agreed in advance. Support is primarily delivered remotely, with onsite support available by prior agreement.
• System requirements:
  • Modern web browser supporting TLS 1.2+
  • Secure internet connectivity
  • Service-issued or federated user authentication
  • Network or API access to data sources
  • Authorised access to source data
  • Supported API clients or HTTPS tooling
  • Compliance with organisational security policies
  • No local software installation required

User support

• Email or online ticketing support: Yes
• Support response times: Support is provided via email and online ticketing during normal business hours, 9am to 5:30pm UK time, Monday to Friday. We prioritise responses by severity: critical issues are responded to within 4 working hours, high-severity issues within 1 working day, and low-severity queries within 2 working days. Weekend support can be provided by prior agreement at extra cost, with response times agreed in advance.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide standard support as part of the SaaS subscription, covering email and ticketing support during Working Hours (09:00–17:30 UK time, Monday to Friday). Issues are prioritised by severity with defined response targets. Enhanced support, including extended hours, priority response, or weekend cover, is available at additional cost by agreement. A named technical contact or cloud support engineer can be provided for enhanced support packages.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users get started through guided onboarding, including online documentation, setup guides, and in-service prompts. We provide remote onboarding sessions and training by prior agreement. Users receive access to user guides and technical documentation to support initial setup and effective use of the service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data using built-in export tools and secure APIs. Data can be exported in commonly used, open formats to support reuse or migration. We provide guidance during offboarding, and data remains available for extraction for an agreed period before secure deletion in line with contractual and regulatory requirements.
• End-of-contract process: At the end of the contract, users can continue to access the service for an agreed offboarding period to extract their data using available export tools and APIs. Secure deletion of remaining data follows contract and regulatory requirements. Data export and standard offboarding support are included in the contract price. Extended access periods, bespoke export assistance, or additional support are available at extra cost by agreement.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some analytical charts are easier to view on the desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Adappt would custom build the interface to suit the requirements of the project with the client
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: We test user interfaces against recognised accessibility standards and conduct usability testing to ensure compatibility with assistive technologies. This includes testing with screen readers, keyboard-only navigation, and high-contrast display modes. Findings are used to improve accessibility, usability, and compliance with public sector accessibility requirements.
• API: Yes
• What users can and can't do using the API: Users can use the API to integrate with the service, manage data ingestion, and access analytics results. The API supports setting up data sources, managing configurations, and triggering processing workflows. Users can update configurations and retrieve outputs programmatically. Administrative functions, security policies, and billing settings are managed through the service interface and are not configurable via the API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Working with Adappt's development team, together the client and Adappt will create the perfect solution to meet the goals of the project.

Scaling

• Independence of resources: We use logical isolation and scalable cloud infrastructure to separate workloads between customers. Resources are allocated and managed to prevent one user’s demand impacting others, using capacity controls, monitoring, and automated scaling. This ensures consistent performance and availability for each customer, even during periods of high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service metrics through dashboards and reports, including service availability, performance and response times, data processing volumes, and error rates. Security and access activity is logged, and usage metrics show API calls and user activity. Metrics support monitoring, assurance, and operational oversight.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export their data using built-in export tools and secure APIs. Data can be downloaded in commonly used, open formats to support reuse or migration. Export options allow users to select datasets and time ranges, with guidance available during offboarding if required.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service targets 99.5% monthly availability, measured at the service endpoint level. Availability excludes planned maintenance and events outside our reasonable control. If monthly availability falls below the target, customers may be eligible for service credits, calculated as a percentage of the monthly service charge, in line with the contract. Service credits are the sole remedy for availability failures and are applied to future invoices.
• Approach to resilience: The service is hosted on public cloud infrastructure (AWS and/or Azure) and designed for resilience using multi-availability zone deployment. Compute, storage, and networking components are distributed to avoid single points of failure. Automated health checks and monitoring support recovery from component failure. Data is replicated using resilient storage services with regular backups. The service targets a Recovery Time Objective (RTO) of up to 8 hours and a Recovery Point Objective (RPO) of up to 2 hour, excluding major cloud provider outages. Further architectural detail is available on request.
• Outage reporting: Service outages and significant incidents are communicated to users primarily through email notifications. Emails provide details of the issue, current status, and progress updates until resolution. Where applicable, follow-up communications include incident summaries and corrective actions. Public dashboards or outage APIs are not provided.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using role-based access control (RBAC) and the principle of least privilege. Administrative access is limited to authorised personnel and protected by strong authentication, including multi-factor authentication. Support channels are access-controlled so that only authenticated users can raise or view tickets related to their organisation. Access rights are reviewed regularly and revoked promptly when no longer required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow documented information security policies covering access control, data protection, incident management, risk management, and secure service operation. Responsibilities for information security are clearly defined, with senior oversight and regular review. Policies are communicated to relevant staff and enforced through role-based access controls, operational procedures, and monitoring. Security incidents are logged, assessed, and reported in line with defined processes, with corrective actions tracked to completion.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Service components are recorded in configuration management systems and version-controlled repositories, with changes tracked from development through deployment. All changes follow a defined change management process, including impact and risk assessment, with specific consideration of security, data protection, and availability. Approved changes are deployed using controlled release processes, with logging, monitoring, and rollback mechanisms to manage and mitigate risk.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a structured vulnerability management process across the service. Potential threats are identified through continuous monitoring, dependency and configuration review, and regular vulnerability scanning of service components. Threat intelligence is sourced from cloud provider advisories (AWS and Azure), vendor security bulletins, CVE databases, and trusted security feeds. Identified vulnerabilities are risk-assessed based on severity, exploitability, and potential impact. Patches and mitigations are prioritised accordingly, with critical vulnerabilities addressed as soon as practicable and high-risk issues typically remediated within agreed service targets. All remediation actions are tracked, verified, and documented.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We implement protective monitoring across the service using centralised logging, metrics, and alerting to detect anomalous or suspicious activity. Logs from application, platform, access, and network layers are analysed to identify indicators of compromise, policy violations, or unusual behaviour. Alerts are triaged based on severity and potential impact. When a potential compromise is identified, we follow an incident response process to investigate, contain, and remediate the issue. Incidents are acknowledged promptly, with critical security incidents responded to within defined response targets and escalated to appropriate technical and management roles.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a defined incident management process with pre-defined procedures for common operational and security events. Incidents are logged, categorised, and prioritised by severity. Users report incidents via email or the service support channel. Incidents are investigated and managed through to resolution, with progress updates provided as appropriate. Post-incident reports are produced for significant incidents, summarising root cause, impact, and corrective actions taken.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Ltd
• ISO/IEC 27001 accreditation date: Thursday 12 September 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Ltd
• ISO 9001 accreditation date: Thursday 12 September 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 476b1fe0-dbe9-4f01-b830-ce31cda03d55
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@adappt.ai. Tell them what format you need. It will help if you say what assistive technology you use.