Kumoco
ServiceNow Implementation
Kumoco, your ServiceNow Premier Partner and digital transformation specialist. We excel in complex integrations, offering unmatched operational efficiency, expert automation and orchestration. Dive into advanced AI NOC, CMDB, IT and security solutions with our expert team. All delivered to GDS standards.
Features
- IT Service Management / CMDB
- IT Asset Management
- IT Operations Management
- Service Assurance
- Legal Service Delivery
- Cloud Management and FinOps
- Customer Service Management
- Security, Risk and Business Continuity
- Complex Integrations
Benefits
- Strategic Value
- Solutions delivered to meet GDS standards
- Key Knowledge Transfer and Training
- Certified Team
Pricing
£85 to £2,500 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ukgov@kumoco.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 6 9 3 6 5 1 8 2 7 6 1 9 6 4
Contact
Kumoco
Paul O'Shea
Telephone: 02075944000
Email: ukgov@kumoco.com
Planning
- Planning service
- Yes
- How the planning service works
- We work with our clients to plan services that add true value to their business, by ensuring their requirements are met. This requires a wider understanding of the problem, the ability to tailor services, which ultimately focuses effort to where it is most needed.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Once the engagement planning is performed, Kumoco will identify training needs and can offer or facilitate or provide relevant for the organisation.
Courses are delivered on-demand and can be customised to the customer’s needs.
The courses can be delivered quickly and are cost effective.
Designed to give customers the level of training they need at the time they need it to support and improve the project they are currently working on - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Kumoco have extensive experience of complex infrastructure migrations.
We take full ownership and responsibility for the setup of the delivery/service and can manage and oversee the smooth transition from an existing supplier where applicable. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Kumoco is a specialist provider of independent software testing and quality assurance (QA) services covering the full software development lifecycle including Agile, DevOps, Waterfall and V-Model development methodologies. The service provides test professionals together with our proven delivery methodologies and accelerators, and includes a full tooling service with either commercial or open-source tools for test management, test automation, performance testing, test data, CI / CD pipelines etc. Our service is delivered through accredited test professionals with our staff possessing the capability of analysing, defining and running tests across multiple technologies, utilising most common test tools and are available as staff augmentation, managed service, or output-based service. Our approach is to optimise the fundamental test process and ensure it is as effective and as efficient as possible and supported by the most appropriate tooling at every stage including test automation and performance testing. We effectively utilise our test resource from onsite, onshore, nearshore and offshore locations to provide you with a cost competitive proposition together with the ability to flex resource when required.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Kumoco have a managed service team to provide ongoing support to our customers.
Service scope
- Service constraints
- There are no service constraints
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Support can be provided by arrangement depending on the requirements identified during the engagement planning.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- Kumoco uses support tools such as ServiceNow that have been thoroughly tested and certified.
- Support levels
- Support is tailored to customer requirements.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
Fighting climate change
Kumoco is dedicated to advancing sustainability and reducing environmental impact. This Planet Policy outlines our commitments and actions as a supplier, adhering to the agreement’s provisions.
Environmental Commitment
Policy Establishment: Develop an Environmental Policy that actively supports the reduction of our carbon footprint, encourages the use of renewable energy, and aims to reduce plastics use.
Carbon Footprint Reduction Initiatives
Recycling Facilities: Build on our existing recycling points for materials like paper and plastic.
Renewable Energy Plans: Continue to ensure our facilities are powered by renewable green energy.
Business Travel Emission Reduction: Develop strategies to minimise emissions related to business travel.
Paperless Operations: Continue to adopt a paperless principle for all operations .
Renewable Energy Commitment
Energy Targets: Set a target to use 100% renewable energy in our operations by 2025 and establish a governance system to monitor progress.
RE100 Membership: Join and actively participate in the Renewable Energy 100 (RE100) Climate Group.
Additional Commitments
Environmental Initiatives: Continuously engage in initiatives that support environmental protection and sustainability.
This policy applies to all activities undertaken by Kumoco and impacts upon key suppliers and customers. We are committed to minimising the environmental impact of our operations.
In particular, we will achieve this through our commitment to:
comply with all relevant legislation and regulations;
review the environmental impact of our activities, endeavour to reduce our overall environmental impact and prevent waste;
involve employees in our environmental programme and provide -necessary guidance to enable them to discharge their responsibilities;
work with key suppliers to encourage them to develop environmental best practice;
improve resource efficiency (including our use of water, energy and raw materials);
actively promote recycling both internally and amongst its customers and suppliers;Equal opportunity
Kumoco are dedicated to providing equal opportunities within employment in compliance with the UK’s Equality Act 2010. We aim to foster a diverse and inclusive work environment, valuing the unique contributions of all staff, job applicants, customers, suppliers, and visitors. It underscores our commitment to fairness and equality in every aspect of employment, both in the office and remotely, irrespective of individual differences or personal characteristics.
Pricing
- Price
- £85 to £2,500 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ukgov@kumoco.com.
Tell them what format you need. It will help if you say what assistive technology you use.