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THE WORKFORCE DEVELOPMENT TRUST LIMITED

Skills for Health LearnSpace Pro and Core (Moodle Workplace)

Skills for Health's LearnSpace Core and Pro is our LMS system, based on Moodle Workplace. LearnSpace provides a simple and intuitive system for elearning and compliance management. Equipped with custom compliance dashboard, LearnSpace makes it easy to manage compliance and ensure the right training is assigned to the right user.

Features

  • Automated course assignment
  • Compliance Dashboard
  • Organisation and Position hierarchies
  • Course Management
  • notifications and alerts

Benefits

  • Centralise learning in a single solution
  • Fast deployment of the LMS
  • A simple user interface
  • Easy to configure
  • Industry leading technical support with unlimited access
  • ISO27001 Certified
  • Cloud hosted and scalable

Pricing

£3.50 to £35 a user

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@wdtrust.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 6 9 4 4 5 1 2 3 4 4 0 4 9 4

Contact

THE WORKFORCE DEVELOPMENT TRUST LIMITED Ella Talbot
Telephone: 020 3074 1253
Email: bidmanagement@wdtrust.org.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Our system is designed for ease of use across all sectors and there are very few constraints to our system.
Buyers should access the service through modern browsers (Edge, Firefox or Chrome).
Our helpdesk operates Monday to Friday 9-5pm UK time.
Planned maintenance takes place out of hours and the dates and times are communicated well in advance.
System requirements
  • Latest versions of Firefox, Safari and Chrome will be required
  • Our LMS service is accessible by PC, tablet and Smartphone
  • Internet connectivity will be required to access our LMS

User support

Email or online ticketing support
Email or online ticketing
Support response times
We have 4 incident response levels:

Level 1 (Urgent): Respond within 1 hour
Level 2 (High): Respond within 1 hour
Level 3 (Medium): Respond within 4 hours
Level 4 (Low): Respond within 8 hours

The service desk is manned from 9am to 5pm Monday to Friday.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All service levels include unlimited technical support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Organisations are provided with an onboarding service. This supports them to setup the platform or configure on their own platform. We then provide them with system training. Self service guides are also available via the support portal.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
We can provide documentation as a web recording
End-of-contract data extraction
Data can be extracted through the reporting system
End-of-contract process
At the end of the contract clients can extract all data or request a copy of their data. No charges are made for offboarding, unless specific support is requested.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
LearnSpace is responsive by design allowing access to common features on most devices. Advance configuration and reporting are not well suited to mobile devices. (Note: third party elearning course may not be mobile compatible)
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
No

Scaling

Independence of resources
LearnSpace performance is constantly monitored and scaled to ensure performance. Skills for Health use AWS systems to ensure our services can be scaled with no impact on user performance.

Analytics

Service usage metrics
Yes
Metrics types
We provide license usage metrics. We provide SLA performance (system availability, up time etc) metrics.
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Moodle Workplace

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
All user data can be exported via the reporting system
Data export formats
  • CSV
  • Other
Other data export formats
XLSX
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% is the level of availability we guarantee. Further details of SLAs are in the service definition documents.
Approach to resilience
Service resilience is managed using AWS, full details available on request.
Outage reporting
Email alerts are provided to designated contacts in client organisations, in the event of planned and unplanned downtime.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
We also adopt Single Sign-on
Access restrictions in management interfaces and support channels
User roles and permissions are configured within the system, controlling the scope and nature of user actions.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
12/03/2024
What the ISO/IEC 27001 doesn’t cover
Our Statement of Applicability is available on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Skills for Health have a comprehensive IG policy and a suite of supporting policies, including: Information Governance Policy; Data Protection and Confidentiality Guidance; Data Protection and Confidentiality Policy; Information Risk Management Policy; Information Security and Incident Reporting Procedure; Information Security Policy; IT Acceptable Use Policy; and Risk Management Policy.

Our ISMS board, established by the Senior Management Team, oversees information security and ensures compliance, development and performance.
Policies and training are distributed to staff on induction and tracked to ensure they have been read. Policy updates are automatically distributed to staff and regularly audited.
All senior department heads report into the ISMS Board to ensure security of day-to-day work.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes to our environment go through a formal change control process, with full rollback plans and risk assessment. Changes are fully tested in the Dev and staging environments before being rolled out to production environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our systems are regularly scanned by industry leading vulnerability scanners. Any vulnerabilities found are automatically reported to our DevOps teams to assess and remediate accordingly to CVSS risk scoring.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Skills for Health use industry leading protective monitoring systems to ensure threats are detected and remediated in realtime.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Skills for Health have a defined incident management process, as part of our ISMS. Incidents can be reported via our online reporting or through management processes. Root cause analysis is performed on all incidents before performing corrective actions.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Our LMS and E-Learning is cloud hosted on AWS. Cloud hosting is significantly more efficient than on-premises hosting. Additionally, AWS services are up to 5 times more energy efficient than the average European enterprise data center. AWS use predominantly renewable energy. In 2022 90% of the energy consumed by the company was generated from renewable sources, with a goal to reach 100% by 2025. Therefore, the cloud hosting of our LMS and eLearning delivers increased efficiencies and cleaner energy usage, reducing carbon emmisions significantly.

Our services have a 'digital as default' delivery model. This reduces the level of emissions that would be generated by the travel required for service delivery and support. We can provide site visits, if necessary, but our efficient and responsive online support and delivery renders this unnecessary in the majority of circumstances.

Our workforce adopt a hybrid working model. They have the ability to work from home 50% of the time. This substantially reduces scope 3 emissions related to commuting. We have a board approved and published Carbon Reduction Plan and are committed to be net-zero by 2035. Please find our Carbon Reduction Plan on our website www.skillsforhealth.org.uk.

Covid-19 recovery

We have created a mobile and interactive COVID-19 Awareness Training Solution. This met the increased demands on key workers, in the face of ongoing workplace challenges resulting from the pandemic. The course has received over 58,000 registrations, from NHS, health, care, and wider public sector professionals since it launched on 25th March 2020. It is available, free of charge, to our clients and stakeholders. We were delighted to have our work related to this course recognised by 2021’s national Covid Response Awards, winning Silver in the ‘Best Covid-19 Response Involving The Public Sector’ category. The judges conclude that we provided a “Fabulous and rapid response to a clear need from front-line NHS staff.” They particularly commended us for delivering “A difficult project that involved rapidly changing guidance at speed to thousands of skilled professionals longing to use their skills to help.”

We provide valuable training on a broad range of topics crucial to managing pandemics. Providing knowledge on staying safe and reducing the spread of viruses. Including Respiratory Hygiene; Effective use of Personal Protective Equipment (PPE); Recognising signs and symptoms; Hand Hygiene; Infection Prevention & Control.

Our website (www.skillsforhealth.org.uk) continues to provide a rich source of insights and resources relating to the recovery of the COVID-19 Pandemic.

Tackling economic inequality

We are a not-for-profit registered charity. Any surplus we make is re-invested into improving our products and services, to benefit the sectors and clients we serve.

Within our own workforce, we ensure our jobs are advertised on open and accessible platforms, with transparently advertised salaries. We also ensure there are internal opportunities for our employees to upskill, by providing personal development funding. We look to create opportunities for entry level positions where possible - e.g. graduate roles, apprenticeships, government schemes (e.g. previously, Kickstart) - providing opportunities for young people and those with limited experience to access employment and overcome some of the barriers to entering the workplace.

Equal opportunity

We provide EDI courses as part of our eLearning catalogue. The course introduces the Equality Act 2010 and the Human Right Act 1998. Learners study how to challenge discrimination, promote inclusion, and understand the responsibilities we have to uphold equality, diversity, inclusion and human rights.

We also have awareness eLearning training for Autism, Learning Disability, Dementia, Epilepsy, menopause, and lGBTQ+ Awareness.

Our LearnSpace meets WCAG 2.1 AA or EN 301 549 accessibility standards. All our courses include inclusive imagery and animations. All animations are captioned and have transcripts. All material is screen reader compatible.

eLearning provides an accessible skills development platform for all members of the community. Enabling people with varying demands and living circumstances to access learning in a flexible manner. The flexibility and accessibility afforded assists in equal opportunity provision of training and upskilling.

We take great pride in upholding our responsibilities relating to equality, diversity, and inclusion (EDI), guided by the protected characteristics in the Equality Act (2010). This is enshrined in our, recently reviewed and updated, Equity, Diversity and Inclusion Policy that applies to all our business operations and employee lifecycle and encompasses all protected characteristics

Wellbeing

Our service delivery prioritises the wellbeing of the individuals who access our services. Our team are sensitive to the pressures and demands on the stakeholders we deliver eLearning and LMS to and therefore we offer timely support, where it is needed.

We also offer eLearning for Mental Health Awareness and Suicide Awareness and prevention.

Many of our courses also support the dissemination of information to support physical wellbeing of the clients workforce. For example, 'Working With Display Screen Equipment' and 'Moving and Handling'.

Pricing

Price
£3.50 to £35 a user
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@wdtrust.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.