NTT Data - SAP Customer Data Platform
An enterprise-grade customer data platform can help you personalise engagements across channels to better connect with customers and keep your business moving. Enterprise-wide customer insights can help you better engage with customers to increase conversion and strengthen retention. Bridges online and offline data to deliver relevant, trusted, and personalised engagements.
Features
- Access customer profile views for use cases.
- Maintain the purpose of customer data.
- Real-time access to customer insights.
- Contextual profile views.
- Integrated customer attributes.
- Purpose-driven customer data.
- Continuous rule-based calculation of customer actions and attributes.
- Unify fragmented customer data.
- Improve confidence in the accuracy, credibility, and value of data.
- Utilise real-time customer engagement with targeted insights.
Benefits
- Deliver personalised customer experiences.
- Respect customer data privacy.
- Access profile views that fit business needs.
- Uncover evidence-based insights and opportunitiess.
- Enhanced customer understanding.
- Maximise growth.
Pricing
£392 to £5,849 a unit
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 6 9 5 8 3 7 8 4 8 2 0 0 9 9
Contact
NTT DATA Business Solutions (UK) Limited
Philip Newman
Telephone: 07554555951
Email: philip.newman@nttdata.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- SAP
- Cloud deployment model
- Public cloud
- Service constraints
- N/A
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Depending on SAP Support Contract Type and Priority of the issue
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- First Level Support - Minor Issues and how to questions available 9/5 Second Level Support - Supports all other issues using Ticketing system HCP Support - Cloud Support 9/5, for service availability with cloud support engineer
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Online user documentation and additional support resources are provided as part of the service subscription. Additionally, we offer an end to end enablement service- SAP Enable Now SmartStart.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Consumption of content created by Enable Now is only possible when licenced.
- End-of-contract process
- The system access is withdrawn, the cloud instance is decommissioned.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Content consumption is similar, however Desktop Assistant is not available.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- Yes
- Description of customisation
- The master author can customize SAP Enable Now interface, custom books, bubbles, text styles which can be done easily using the style editor in the SAP Enable Now Producer.
Scaling
- Independence of resources
- Due to load balancing architecture, we dont have any restraints on the service
Analytics
- Service usage metrics
- Yes
- Metrics types
- Quarterly User consumption reports on request
- Reporting types
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- SAP
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- SAP Enable Now is managed by roles and permissions, based on the user roles they can have access to export features.
- Data export formats
-
- CSV
- Other
- Other data export formats
- XLS
- Data import formats
- Other
- Other data import formats
-
- XLS
- LDAP
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- The connection is encrypted and theres a secure certificate. HTTPS
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Standard SLA for cloud applications. Refer to SAP for details
- Approach to resilience
- Available on Request
- Outage reporting
- HCP Monitoring
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- We can enable SSO via SAML 2.0
- Access restriction testing frequency
- Never
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- PWC
- ISO/IEC 27001 accreditation date
- 2nd March 2015
- What the ISO/IEC 27001 doesn’t cover
- https://assets.cdn.sap.com/sapcom/docs/2016/01/08b81ca2-597c-0010-82c7-eda71af511fa.pdf
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 9001
- ISO 27001
- ISO 22301
- ISO 10012
- https://www.sap.com/corporate/en/company/quality.html
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Many certification organizations perform their inspections in accordance with various standards. Multiple auditing firms conduct audits based on national and international standards, such as ISO 27001, SOC 1 /SSAE 16 and SOC 2. The SAP data center is also audited according to these standards. Once the audit is successfully passed, the data centers receive a certificate or attestation report verifying their compliance with the respective standard. You can get an overview on SAP's certificates at the following URL: https://www.sap.com/corporate/en/company/quality.html
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Change log is logging any change to components of the service.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Intrusion Detection System Monitor web traffic 24 x 7 x 365
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Predefined processes are in place. Users can easily create incidents to report any security related event.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Our company has analysed its carbon footprint and found that it emits 440 tons of carbon into the atmosphere annually. More than 70% of the emissions are due to travel in fossil-fuelled cars. Our company launched two significant initiatives to reduce its carbon footprint:
a subsidised electric car scheme where we pay employees an allowance to exchange their fossil-fuelled car for an all-electric vehicle. The approach is highly tax-efficient for the individual. In its first year, we have replaced 5% of our fleet, a trend we expect to accelerate significantly from now on; and
our “Work Where it Works” initiative allows employees to choose where they work each day, subject to customer needs. In practice, most employees want to spend most of their time working from home. This further reduces travel within our company, improves employee well-being and makes it easier for people, such as mothers with young children, to continue working for our company.
The other area we address is the use of fuel and water in our offices. Although the impact is less significant than with cars, it is still positive. We continue to pressure our landlords to use renewable energy suppliers, and two of three have committed to change to such a supplier in the coming 12 months. We discourage the use of air conditioning, except where needed in server rooms. Instead, we ask employees to open the windows if it is a warm day.
We analyse our carbon footprint annually and report our results publicly via the SECR (Streamlined Energy ad Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme). WE action any recommendations from the consultancies involved in the audits.
Pricing
- Price
- £392 to £5,849 a unit
- Discount for educational organisations
- No
- Free trial available
- No