BearingPoint Ltd

Salesforce Consulting and Advisory Services

Comprehensive services to help clients optimise Salesforce solutions (Non-Profit Cloud, Field Service Lightning, Tableau, Sales Cloud, Service Cloud, Marketing Cloud, Marketing Cloud Account Engagement, Experience Cloud, MuleSoft, Data Cloud, Einstein AI), driving effective service delivery. Benefits-driven strategy, delivery project review and assurance, Salesforce solution healthchecks, and future operating model design

Features

• Strategic consulting and process innovation
• Business and Investment Cases, business change planning, based on measurements
• Advisory services on Salesforce Cloud, Project due diligence and governance
• Salesforce Health Check, diagnostics and risk assessment of current environment
• Discover: current state, cloud solution gap analysis, change roadmap
• Design: Codesign change-led digital programme, resources, implementation planning
• Drive: embedding change, sustainable business-as-usual, KPIs, upskilling, adaptability
• Organisation design and development, performance improvement, capability development, transformation

Benefits

• Benefits management and tracking to optimise returns from Cloud investments
• Pragmatic strategy: design for Digital and Cloud, outcome-focussed delivery
• Efficiency savings, improved cost control and VFM, maximise commercial opportunities
• Customer satisfaction; enhanced citizen services and employee experience
• Flexible, adaptive, scalable solutions, delivered at pace without compromising quality
• Better insight and decisionmaking through improved data, analytics and intelligence
• Sound and robust options appraisal and business cases, demonstrable ROI
• Stakeholder support, commitment to change, increased likelihood of programme success
• Continuous improvement and sustainability by developing client capability
• Creating social value, improving citizen experience, better outcomes for all

£600 to £2,000 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSectorBD@bearingpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

369705580297619

Contact

Gill Walker
07976 812978
UKPublicSectorBD@bearingpoint.com

Planning

• Planning service: Yes
• How the planning service works: As part of our Salesforce Consulting and Advisory Services, we offer support for Salesforce implementation planning, including: Definition of vision, strategy and high-level architecture for Salesforce as part of an overall systems and process landscape; Requirements analysis, definition and documentation; Salesforce target architecture and environments design; Benefit realisation planning; Programme and project scoping and planning, including planning for data migration, integration, development, testing, training and roll-out; business change management planning (readiness assessment, communications, new processes, etc); Salesforce support operating model definition
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Marketing Cloud
  • Salesforce Experience Cloud
  • MuleSoft
  • Salesforce Non-Profit Cloud
  • Field Service Lightning
  • Tableau
  • Marketing Cloud Engagement
  • Einstein AI

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The assistance we provide is as follows: Strategic advice on migration to Salesforce Cloud; Preparation of requirements for transition; Detailed planning for transition (delivery plan, roadmap, resourcing, change management); Business and commercial management (review of contracts, costs, SLAs, etc)
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Salesforce Clouds
  • MuleSoft
  • Tableau
  • Velocity
  • Einstein
  • Marketing Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Our professional services are designed for specific vertical markets; aimed at complex businesses and technical environments. Typically, our services are designed to address the needs of cross-organisational solutions that can be delivered using Cloud offerings. Therefore, the constraints and other limitations will depend on the specific solution selected by a client.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: Our professional services are aimed at complex businesses and technical environments. Typically, our services are designed to address the needs of cross-organisational solutions that can be delivered using Cloud offerings. Therefore, the specific support services will depend on the Cloud solution / service acquired by a client.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DMSZ
• ISO/IEC 27001 accreditation date: 1/11/2021
• What the ISO/IEC 27001 doesn’t cover: Certificate covers whole company for Management and Technology Consulting
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  BearingPoint is passionately committed to stewardship of the environment and has several internal initiatives in place which deliver against this policy outcome in our business-as-usual activity. BearingPoint has established an international working group to manage carbon emissions. We are a signatory to the UN Global Compact and working toward B Corp Certification. Our “Sustainable By Design” Leadership Committee established a firmwide emissions goal of 50% reduction in emissions by 2025. We established a network of Sustainability Agents who are responsible for generating/implementing new carbon reduction ideas in their countries and we will work with them to ensure adoption of additional measures under G CLoud 14 contracts. We adopt a data-driven approach to monitoring and improving carbon emissions, based on our 'Emissions Calculator' tool, and any new work undertaken under these contracts will be added into this model. In the UK, we have published a Carbon Reduction Plan which clearly sets out our roadmap to achieving our targets in Scope 1-3 emissions; any work undertaken under these contracts will be monitored under those business-as-usual arrangements. For example, we will; • minimise CO2 emissions by minimising business travel, working remotely wherever possible.; • where travel is necessary, use the most sustainable method, logging our journeys in Emissions Calculator.; • ensure any new IT required for the contract is sourced responsibly and sustainably.; • ensure any IT being disposed of is disposed of responsibly and sustainably.; • identify local charities that might benefit from used IT and phones and donate to them securely.; • encourage our contract workforce to avoid commuting wherever possible.; • ensure they have appropriate equipment to facilitate work from home.; • where commuting is necessary, ensure it happens in the most sustainable way, logging journeys in Emissions Calculator.

  Tackling economic inequality

  BearingPoint is passionately committed to tackling economic inequality and has several longstanding initiatives in place which deliver against this policy outcome in our business-as-usual activity. In addition to our many routine Corporate Social Responsibility activities, engagement teams work hard to ensure that the communities in which clients live and work are supported in tackling economic inequality through, for example, offering paid internships, access to training, ensuring diversity and collaboration in our supply chain (for a particular contract or more generally), and through advice and provision of pro-bono consulting support on issues relating to modernising delivery of public services and increasing value for money without negatively affecting front-line local services. ; BearingPoint also has well established procedures for working in true partnership with and maintaining/improving diversity in our supply chain and takes pride in having a fair and responsible approach to working with local partners in delivery of contracts. We use local associates or companies wherever possible, to help keep the benefit of the client's consulting spend in their local area. We maintain a Supply Chain Code of Conduct that mirrors our own internal Standards of Business Ethics, and which we require all our supply chain to sign up to and apply. As part of this contract, while we do not anticipate using a significant supply chain, we undertake to apply these fair and responsible processes to any subcontractors who are involved and to ensure that the principles in the Supply Chain Code of Conduct are upheld.

  Equal opportunity

  BearingPoint is passionately committed to equal opportunities in our contract workforce and has several internal initiatives in place which deliver against this policy outcome in our business as usual activity. We will use G Cloud 14 contracts to deliver ADDITIONAL initiatives and/or ENHANCE our existing initiatives in this area. For example, by:; • provision of training, coaching, and mentoring to members of the contract workforce who are from disadvantaged backgrounds or who have protected characteristics, or otherwise face barriers to employment or progression; • use of paid internships for people from disadvantaged backgrounds or who have protected characteristics, or otherwise face barriers to employment or progression; • subject to the length of the contract, use of apprenticeships to deliver training and qualifications to those facing barriers to employment or progression; • opportunities for the contract workforce to engage with and influence the work of our existing Diversity and Inclusion team; • opportunities to attend lunch and learn sessions relevant to the contract or the skills it requires from its team; • partnering or collaborating opportunities for small companies, and fair and ethical treatment of those in our supply chain; • fundraising or pro-bono work for charities or not-for-profit organisations working in this field; We require all subcontractors to adopt our Supplier Code of Conduct, which includes measures to ensure equality and diversity in the contract workforce. ; We build delivery of Social Value into the routine cadence of our Engagement Management process, ensuring regular communication and transparency of progress.

  Wellbeing

  The wellbeing of our workforce features heavily in our Sustainability strategy. We engage regularly with our staff via People Surveys, in terms of perceived belonging, psychological safety, and levels of engagement. Our results indicate high and stable levels for all these indicators. Other measures implemented include remote social sessions, resilience training, and a monthly Wellbeing newsletter. We continue to offer a wellbeing programme around stress management, nutrition, and ergonomics. We have also implemented a health-oriented leadership training manual to embed physical and mental health in our work and to empower our people to act with care. This includes advice on identifying when people's health might be posing a challenge and how to design a work environment that is not damaging wellbeing. ; As part of our engagements, we identify practical, measurable ways in which we can extend our own initiatives and offer support to help with improving wellbeing. For example:; • Designing ways of working which will minimise potential negative impacts on wellbeing, and which will enable the engagement team to identify and manage any potential health and wellbeing issues at an early stage, minimising risk of longer-term detrimental impacts to the workforce and to delivery of our service. We can make use of regular ‘pulse check’ surveys to facilitate anonymous monitoring of health and wellbeing issues in the team.; • Opportunities for the contract workforce to engage with and influence the work of our existing Diversity and Inclusion team (where our health and wellbeing initiatives are managed).; • Opportunities to be part of our internal initiatives promoting health and wellbeing issues. We encourage the contract workforce to jointly create their own fundraising and awareness-raising activities.; • Opportunities to attend health and wellbeing lunch and learn sessions.; • Opportunities to attend panel discussions on health and wellbeing related matters.

Pricing

• Price: £600 to £2,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSectorBD@bearingpoint.com. Tell them what format you need. It will help if you say what assistive technology you use.