INVESTMENT SOLVER LIMITED

Inbest Data Analytics

Inbest Data Analytics is an easy-to-use and interactive application that allows Local Authorities to process, analyse, and visualise administrative data.

Local Authorities use Inbest Data Analytics to run data-driven benefits take-up campaigns and model unlimited potential Council Tax Reduction (CTR) schemes to understand potential savings and the impact on residents.

Features

• Upload and refresh administrative data
• Modelling of means-tested and income-banded Council Tax Reduction Schemes (CTRS)
• Modelling of an unlimited number of potential CTRS options
• View savings and impacts of different CTRS options on residents
• Identify vulnerable residents missing out on benefits
• MI reports with detailed resident insights
• MI reports to support equality impact assessments
• MI reports to track the impact of benefits take-up campaigns
• Export data for CTRS modelling and impact assessment reports
• Export data to MS Excel and CSV

Benefits

• Detailed insights into residents' situations and benefit entitlements
• Access the latest published CTR schemes from other Local Authorities
• Model unlimited CTRS options to find your council’s best fit
• Implement best practices to reduce CTRS administrative costs
• Balance council budget objectives with protecting vulnerable residents
• Communicate the pros and cons of CTRS options to stakeholders
• Ensure residents receive all benefits they are entitled to
• Tackle vulnerability and prevent financial hardship
• Design and deliver targeted support programmes
• Monitor the uptake of benefits and grants within the council

£0 to £10,000 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at manu@inbest.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

369718211391587

Contact

Manuel Peleteiro
07867380996
manu@inbest.ai

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Local Authorities can integrate the underlying data from Inbest Data Analytics into their own data analytics systems and applications and the dashboard into their own data analysis tools.
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Browser
  • Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are typically within the hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: We provide the following support services:; 1) Support Local Authorities with data uploadloading. ; 2) Training services on how to use the Data Analytics application.; 3) Ad hoc administrative data modelling.; ; Support on data uploading and training services are provided free of charge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Local Authorities need to confirm which users should have access to the Data Analytics application. After we set up their accounts, these users can log in to the portal to upload the data they want to analyse. The tool automatically processes this data and presents the results on the visualisation dashboards.; ; We also provide a training session to explain how to use the application and user guides to help Local Authorities navigate the system effectively.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients can easily extract all their data through the Data Analytics application. Then, their data is deleted as part of the account deletion process.
• End-of-contract process: Clients need to provide 30 days written notice to cancel the contract. We will send a reminder 60 days before the end of the contract. ; ; When the contract ends we remind the client to retrieve their data and when this happens we safely delete their account and associate data. This service does not have any extra cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Inbest Data Analytics is optimised for desktop devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The service interface of Data Analytics has the following features:; 1) Resident Insights; 2) CTRS Modelling; 3) CT Arrears; ; In addition, users can view a detailed view of all the residents, filter the data, and create their analyses and reports.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Our independent accessibility audit confirmed compliance with WCAG 2.1 Level AAA.
• API: Yes
• What users can and can't do using the API: Our API offers three main features:; 1) Identify residents eligible for additional benefits and estimate how much they can get.; 2) Calculate the benefits, grants and discounts that each resident is eligible for.; 3) When a resident has used our calculator, users can retrieve all the information that we have about them including their circumstances, financial situation, and benefits entitlement.; ; Local Authorities use our API to integrate our benefits calculator into their internal systems and applications:; 1) Case Management Systems and CRMs.; 2) Benefits and Grants Application Forms.; 3) Benefits and Grants Back-Office Systems.; ; All the features of our benefits calculator are available via an API. The main features that Local Authorities build with our API are:; 1) Identify residents with unclaimed benefits and estimate the additional amount of benefits and discounts they can get.; 2) Make comprehensive impact analyses to compare different CTRS design options.; 3) Retrieve existing data from residents to prepopulate Local Authorities' internal systems and applications.; 4) Retrieve existing data from residents to run personalised benefits take-up campaigns.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can use the wizard and the SQL scripting tool available on the Data Analytics application to create their dashboards and reports. All users with access to the tool can use these features.

Scaling

• Independence of resources: Inbest uses best-in-class cloud technology providers to ensure scalability and reliability. Our services are configured and built to scale up automatically according the demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can use our Data Analytics tool to export all their data in Excel, CSV and JSON formats. Users can also export their data programmatically using our API portal.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We offer a 99.9% service availability thanks to our cloud service provider, automatic testing and continuous deployment processes, and error-handling modules. ; ; We offer the following Service Level Agreements:; 1) System performance: API requests are processed in 500ms or less.; 2) Errors and system failures: We automatically report any errors and system failures through our dedicated distribution email list. Incidents can be reported to the following email address support@inbest.ai. We will investigate any incident no later than 3 hours after such incidents have been reported.; 3) New benefits and grants: Inbest aims to add additional benefits and grants in one month after the request has been submitted by a partner.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are only available to predefined users within each Local Authority. Authentication is via username and password and we can enable two-factor authentication if required by the Local Authority.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: We have been awarded Cyber Essentials. This provides an established framework that ensures our information security strategy meets applicable laws and regulations through adherence to policies and internal controls.
• Information security policies and processes: These policies and procedures are available on request. The security policies and processes are designed, reviewed and enforced by the company CTO who is also on the board of directors.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow automated processes for code development and continuous deployment by utilising Github branch naming conventions and Jenkins for automated testing, building and deployment. At every stage of the software development cycle, the code goes through our automated unit tests that cover thousands of possible use cases and configurations of our benefits calculator.; ; More information is available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Assessing Potential Threats:; 1) We use Google Cloud's load balancer and Kubernetes to mitigate and absorb Layer 4 and below (DDoS) attacks.; 2) All server requests are proxied through Cloudflare, which provides an additional security layer against DDoS attacks, anomaly detection, and prevention of known attack patterns.; 3) We continuously monitor and evaluate potential threats in real-time.; ; Deploying Patches: Our code development and continuous deployment processes enable us to quickly release patches.; ; Sources of Information on Potential Threats: We stay informed about potential threats through a combination of real-time monitoring, security audits, and suppliers' feeds on emerging threats and vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Identifying Potential Compromises:; 1) Our monitoring system tracks service performance in real-time, alerting us to any anomalies that could indicate a compromise, such as unusual traffic patterns or performance issues.; 2) Health checks are performed on each service every second, ensuring immediate detection of any operational failures.; ; Responding to Potential Compromises:; 1) Upon identifying a potential compromise, our system initiates an automatic recovery process to mitigate immediate risks.; 2) Our security team is alerted through our internal messaging system.; ; Incident Response Time: Automated development and deployment systems facilitate the immediate rollout of patches and fixes once a threat is confirmed.
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined Processes for Common Events: We have pre-defined processes for managing common events, enabling us to respond quickly and effectively. This includes procedures for both Application Disaster Recovery and Data Disaster Recovery.; ; Reporting Incidents by Users: Users can report incidents via email. Our system automatically detects and alerts our IT team of any unusual activities.; ; Providing Incident Reports: Following the resolution of an incident, we compile and deliver detailed reports via email. These reports include an overview of the incident, the actions taken to resolve it, and measures implemented to prevent future occurrences.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  Local Authorities leverage the Inbest Benefits Calculator to design and deliver targeted support programmes, enhance their welfare service delivery, and launch benefits take-up campaigns.; ; These initiatives ensure that vulnerable residents claim all the benefits they are eligible for and gain access to local support services. This, in turn, opens up better employment opportunities and enhances financial well-being.

  Equal opportunity

  The Inbest Benefits Calculator assists individuals, including those from disadvantaged or minority backgrounds, to transition into employment or secure higher-paying positions. It demonstrates how being employed can financially benefit someone more than being out of work. To guarantee inclusivity, our Benefits Calculator adheres to the highest accessibility standards and encompasses benefits entitlements for students and immigrants.

  Wellbeing

  The Inbest Benefits Calculator supports individuals in discovering benefits and support for which they qualify. Additionally, it directs users to local welfare advice services offering holistic support, including housing, debt advice, and employment guidance. These services play a crucial role in enhancing individuals' financial well-being and resilience, often resulting in improved financial stability and better mental health.

Pricing

• Price: £0 to £10,000 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer the Residents Insights Module free of charge. This module includes one data upload per year and up to 10 seats per Local Authority.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at manu@inbest.ai. Tell them what format you need. It will help if you say what assistive technology you use.