CGI

Agile Digital Services

CGI Agile Digital Services is for organisations who need to rapidly accelerate or scale their Agile capabilities to realise their digital transformation ambitions. We augment, supplement and coach our clients teams. This enables them to rapidly and effectively apply technology, increase organisational agility and deliver better products, faster.

Features

• Agile teams based on Squads, Tribes, Chapters and Guilds model.
• Strategic partner with Scaled Agile Framework (SAFe) implementing at scale.
• Building our own agile Centre of Excellence (CoE).
• Tried and trusted client engagement model; Engage, Deliver, Measure, Review.
• Cross-functional teams with experience in delivering complex technologies at scale.
• Effective practices - Lean Product Development, DevOps, Kanban and Scrum.
• Teams utilise world class languages, tools and data visualization platforms.
• Delivery model aligned with Government Digital Service and Service Manual.
• Deliver value through coaching, augmenting or enabling existing teams.
• Range of purchasing options to suit client constraints and budget.

Benefits

• Improves expertise, increases accountability and enhances opportunities for innovation.
• Ability to work at scale, delivering value to clients.
• Teams at the forefront of agile tooling, methodologies and practices.
• Model supports quality standardisation whilst allowing clients flexibility and agility.
• Ability to work at micro and macro scale delivering value.
• Delivering quality and value at speed with effective practices.
• Supports stable and secure Continuous Integration (CI), Continuous Delivery (CD).
• Values Discovery, Alpha, Beta, Live in solving problems for users.
• Grows internal capabilities whilst focusing on outcome-based delivery.
• Gives clients the flexibility and confidence when purchasing services.

£668 to £1,498 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

369812443143254

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Planning

• Planning service: Yes
• How the planning service works: CGI is a Microsoft Gold and Global Managed Services Partner, a Amazon Web Services Advanced Consulting Partner and a Google Cloud Partner and has proven methods and processes to help buyers plan their cloud and software investments.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: CGI is a Microsoft Gold and Global Managed Services Partner, an Amazon Web Services Advanced Consulting Partner and a Google Cloud Partner and has proven methods and processes to help buyers migrate their cloud and software investments.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our quality assurance and performance testing capability is covered under a separate G-Cloud 13 service called Test as a Service.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support is managed as a shared service through our 5-star SDI accredited Service Desk. Our support framework aligns to ITIL v3 and is in the process of transformation to support ITIL 4 processes.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our response time is variable based on the level of support chosen. We offer support from business hours Monday - Friday up to full 24x7 support. We have a number of standard support models to support multiple permutations in-between.; ; Our standard response times are:; P1 Within 15 Minutes; P2 Within 30 Minutes; P3 Within 2 Hours; P4 Within 4 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat service conforms to WCAG 2.0 standard. It supports users with a number of accessibility options, including:; • Screen reader; • Keyboard accessibility; • Focusable elements; • Clicking elements; It supports ARIA attributes for HTML mark-up to further support accessibility integration with other toolsets.
• Web chat accessibility testing: To check our application for accessibility, we used aXe library. It’s automated accessibility testing library which has set out on the road ; to bring accessibility testing into mainstream web development. It’s always possible to use any other tools which run all important accessibility test.
• Support levels: Our support model is variable to meet our customers’ requirements. These are based on the following options for support:; 1. Monday to Friday 08:00 - 18:00 (excluding bank holidays and weekends); 2. Monday to Friday 06:00 - 20:00 (excluding bank holidays and weekends); 3. Monday to Friday 06:00 - 20:00, Saturday to Sunday including bank holidays 09:00 - 17:00; 4. Monday to Sunday 24x7 (including bank holidays).

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 07/04/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing. The certification covers "The provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security in accordance with the Statement of Applicability version 6, dated 24th August 2020."
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  "CGI is passionate about protecting the environment. Our UK corporate policy, backed by Science Based Targets (SBTs), is to be Net Zero by 2026 and to be operationally Carbon Neutral by the end of 2022.; ; We commit to:; - Achieving Net Zero, based on SBT measures, no later than 2026.; - Extending the climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026.; - Applying our environmental programme ‘No Planet B’ to each opportunity. As part of ‘No Planet B’ we engage with our members, clients, suppliers and communities, to identify and deliver additional benefits including tree planting and canal restoration projects.; ; We have appointed a UK programme manager to deliver against our Net Zero targets. Alongside our absolute emission targets for operations (Scope 1 and 2) and business travel (Scope 3), we have set a supplier engagement SBT. We will engage with and support all UK suppliers ensuring they are on a Net Zero journey. We will include clients and suppliers in our No Planet B programme to collaborate and develop new initiatives aligned with their priorities. ; ; A contract specific Sustainability Plan and reporting metrics will be developed for each engagement, aligned to the targets in our overall Carbon Reduction plan. Using established data gathering and reporting processes, we will report annually against our commitments and metrics. ; ; Improvement plans will be driven in part by the reporting metrics and feedback from clients and suppliers. We find that our ‘No Planet B’ initiative is the biggest source of innovation.; ; We are proud of our Net Zero ambitions. With SBTs, contract specific sustainability plans, our reporting commitments and involvement in our ‘No Planet B’ programme, our approach and progress will be fully visible."
• Tackling economic inequality:

  Tackling economic inequality

  "CGI is committed to ensuring careers in STEM are accessible for all. We will continue to provide a range of new employment and training opportunities which include professional, graduate and apprenticeships. To create new skills in the IT industry, we offer a range of IT-based apprenticeships and partner with various university training partners to deliver our Technology Industry Gold accredited Degree Apprenticeships.; ; We proudly support social enterprises FastFutures and Bounceback, providing mentoring, CV writing and interview skills to young people and prison leavers, enabling them to become work-ready. CGI’s EmployABILITY programme helps underrepresented students to build skills needed to pursue a successful career in STEM, through mentoring provided by our members. ; ; CGI is supporting the Government’s priority to grow and diversify supply chains by working with a variety of partners. The majority of the 1,600 suppliers we use to support the delivery of services to our clients are UK based organisations, with over 600 Small and Medium Enterprises (SMEs). We are a Member of the Business Disability Forum and are signatories of the Prompt Payment Code.; ; We select our suppliers based on not just technical merit and capability but also alignment with our vision and goals. Our procurement process develops a deep understanding of each new supplier through a materiality rating checklist. All our preferred suppliers are audited against these checks annually, and actions are taken if a supplier’s rating drops.; ; Throughout our engagements, change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will include advertising opportunities on Contract Finder. We also welcome input from our clients, as they are often approached directly and have valuable insight in supplier offerings. ; ; For transparency we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises. "
• Equal opportunity:

  Equal opportunity

  "At CGI we encourage diversity in our workplace and inclusivity at work is one of our priorities.; ; We commit to:; - Continuing to measure and reduce our Gender and Ethnicity Pay Gap; - Publishing our disability metrics; - Inclusive and accessible recruitment practices; - Investing in training and progression ; ; CGI is proud of the progression with our Gender pay gap figures. While our ethnicity pay gap is relatively small, we know that a higher representation of minority ethnic employees at senior levels will reduce it further. This is now one of our main objectives. We recently updated our systems, enabling our members to declare whether they consider themselves to have a disability. We will publish this data through the Voluntary Reporting Framework.; ; We will invite all employment applicants to complete a Clear Talents profile, an easy-to-use tool that helps us to treat candidates fairly; accommodating any requirements they may have. We revisit Clear Talents once candidates join to identify potential further adjustments to their working environment, providing Disability Passports if a long-term adjustment is required. We will promote our vacancies with specialist business communities including networking hub for LGBT+ professionals, myGWork, and disability job board, Evenbreak.; ; CGI invests in a minimum in two weeks training and personal development each year for every member. Using Academia, our platform of comprehensive learning content and tools, members can follow various learning pathways leading to certified qualifications. ; ; We will report our mean and median percentage pay gaps annually and provide confirmation of publishing of disability metrics via the Voluntary Reporting Framework annually.; ; We do not tolerate modern slavery in any part of our business or supply chains. This is reflected in our published Modern Slavery Statements.; ; Our reporting commitments, both contractual, statutory and voluntary will deliver significant transparency against our Equal Opportunity responsibilities."
• Wellbeing:

  Wellbeing

  "At CGI, we are proud to care about our members. However, wellbeing isn’t an issue exclusively concerning our business; we are equally committed to supporting the wellbeing of the communities in which we operate too. We achieve this by:; - Training our members in Mental Health First Aid; - Extending health and wellbeing initiatives with our clients and suppliers; - Collaboratively identifying initiatives to support local communities; ; CGI are a signatory of the 'UK-wide Mental Health at Work Commitment' curated by the mental health charity 'Mind'. We will continue to invest in training to expand upon our 300 plus UK members who are already certified Mental Health First Aiders (MHFAs). These certified members have developed a strong support network for their colleagues. To supplement this and drive the integration of best practice for physical and mental health, we will provide all our members with access to ‘Oxygen’, our online wellbeing centre of expertise. ; ; We will invite our clients; suppliers and communities to participate in our health and wellbeing initiatives, such as our ‘MoveSpring’ step challenge (measuring steps taken) and delivering tree planting and canal restoration days to local communities. ; ; CGI provide all our members with at least one day’s volunteering to support local initiatives or charities, making a significant difference to the communities in which we live and work.; ; We will work collaboratively with our clients and suppliers to identify opportunities to support local communities. An example of our commitment to wellbeing in the community is the way in which we support and sponsor local community groups and sports clubs nominated by our members. Over the last year we have sponsored kits for more than 500 different clubs and groups."

Pricing

• Price: £668 to £1,498 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.