LIVINGSTON IT CONSULTING LTD

User Acceptance Testing (UAT) / Business Assurance Testing (BAT)

An independent UK-based software testing consultancy specialising in UAT and BAT. We deliver bespoke acceptance testing strategies and services that improve customer experience and reduce operational risk. We have experience supporting Scottish Government agriculture and rural economy programmes (ARE), helping deliver digital services that support Scottish agriculture and farmers.

Features

• Tailored UAT/BAT strategy aligned to business needs
• Cloud-based testing consultancy and middleware specialists
• Bespoke UAT/BAT plans and completion reports
• UAT/BAT environment setup, configuration and test data
• End-to-end test case and user journey execution
• Integration testing across internal, external and legacy systems
• Support defining workarounds and reviewing user guidance
• Training and coaching for business and end users
• Audit-ready UAT/BAT artefacts creation and maintenance
• Expertise across Agile, DevOps and Waterfall methodologies

Benefits

• Proven testing best practices tailored to your organisation
• Early engagement reduces delivery risk and overall costs
• Structured testing processes ensure predictable outcomes
• Comprehensive documentation supporting audit and assurance needs
• Clear UAT/BAT insights to support go-live decisions
• Reduced operational and business process failures
• Builds effective in-house UAT/BAT capability
• Aligned with Digital Scotland Service Standards
• Strong collaboration between business and IT teams
• Risk-based testing to meet tight delivery timelines

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@livingstonit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

369918995558076

Contact

Anil Kumar Kurra
07850430327
info@livingstonit.co.uk

About the service

• Service categories:
  • Cloud Support Services
    • Quality Assurance and Performance Testing
      • Assurance/testing design
        • Assurance/testing design

Service scope

• Service constraints: None identified at this time

User support

• Email or online ticketing support: Yes
• Support response times: We usually respond within 24 hours on weekdays.; At weekends, responses are typically within 36 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: We provide a single, standard support level for all customers, delivered via email. Support requests are triaged and managed by a dedicated account manager, who acts as the primary point of contact and ensures queries are handled appropriately and promptly.; ; The account manager coordinates responses with relevant delivery and technical specialists, including cloud and testing engineers where required, to ensure issues are resolved to a high standard.; ; Support is included within the service cost, with no additional charges for standard support. There are no tiered support levels or premium support options. Enhanced support arrangements, including extended hours or on-site support, can be agreed separately where required and may incur additional costs.; ; This approach provides customers with clear ownership, consistent communication, and efficient issue resolution without the complexity of multiple support tiers.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: Yes

Government Digital and Data Roles

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£460.00	£400.00
QAT analyst	£460.00	£400.00
Senior QAT analyst	£500.00	£450.00
Lead QAT analyst	£550.00	£475.00

Test engineer

Role level	UK Rate	Offshore Rate
Tester (test engineer)	£450.00	£400.00
Test engineer	£500.00	£450.00
Senior test engineer	£575.00	£500.00
Lead test engineer	£675.00	£600.00

Test manager

Role level	UK Rate	Offshore Rate
Test manager	£725.00	£650.00
Head of test	£1,000.00	£875.00

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@livingstonit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.