Advania

Fresh Intranet

Fresh is a modern intranet for SharePoint delivering secure, scalable communication and collaboration. It offers global navigation, branding, and personalisation; enhanced with AI-powered search, analytics, newsletters, governance, and integrations. Built on SharePoint with accessibility in mind, Fresh runs entirely in the client’s Microsoft 365 environment, ensuring compliance and data control.

Features

• AI-powered search, content management, and content editing
• Global navigation and branding customisation for consistent user experience
• Audience targeting and personalised, multilingual content delivery
• Role-based access and mobile-responsive design for any device
• Microsoft Teams, Viva Connections, and Viva Engage integration
• Automated workflows, approvals, and scheduling for content and processes
• Guided content creation with customisable templates for departments and projects
• Accessibility and compliance features: WCAG 2.2 AAA, GDPR, ISO 27001
• Advanced analytics dashboards for content, search, and newsletter performance
• Enterprise search integration with ServiceNow, Confluence, and other external systems

Benefits

• Improve productivity with automated workflows, approvals, and scheduling
• Enhance collaboration through Microsoft Teams and Viva integrations
• Deliver personalised experiences with audience targeting and content delivery
• Ensure compliance with WCAG 2.2 AAA, GDPR, ISO 27001
• Maintain data sovereignty by running entirely in client’s environment
• Reduce IT dependency with turnkey provisioning and easy administration
• Gain insights through analytics on content, search, and newsletters
• Scale easily with Microsoft 365 and SharePoint alignment
• Simplify content management with guided creation and custom templates
• Unify knowledge by connecting ServiceNow, Confluence, and external platforms

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@advania.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

369968614565002

Contact

Will Tuson
+44 203 835 7332
bids@advania.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365, including SharePoint Online, Microsoft Teams, and Viva Connections.
• Cloud deployment model: Public cloud
• Service constraints: No.
• System requirements:
  • Microsoft 365
  • Appropriate Microsoft SharePoint licenses assigned to all required users

User support

• Email or online ticketing support: Yes
• Support response times: Tickets are responded to on a priority basis. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support includes access to our UK-based support desk with 8:00-18:00 M-F cover (excluding public holidays), technical support from 4 hours per month. Additionally, proactive services are included to ensure that customers are aware of forthcoming features and able to influence and refine our backlog items.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Fresh is accompanied by a full methodology that covers workshops on branding, structure, navigation, homepage and taxonomy to design, implement and rollout an intranet fit for the organisation. Users are supported with content load and the lead up to go live with content owner and administrator training.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Fresh runs on the client's Microsoft 365 environment. Content is stored in SharePoint and it can be extracted from SharePoint or any other Microsoft 365 service using standard practices and / or 3rd party tools, if needed.
• End-of-contract process: The Fresh application is uninstalled from the client's SharePoint online, leaving all content and data within the client's SharePoint, other Microsoft 365 services (e.g., Viva Engage and Team), and Azure environment (e.g., analytics).
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fresh is fully mobile responsive, so pages adapt automatically to smaller screens. Editors can also hide selected web parts on mobile to keep the experience focused on quick tasks like reading news. The intranet can be accessed through a mobile browser, the SharePoint mobile app, Viva Connections in Teams or the Fresh app in Teams. All core features remain available, with simplified layouts for easier navigation. Desktop provides fuller layouts, editing tools and richer navigation, while mobile prioritises speed, readability and essential actions.
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: Fresh runs in the client's Microsoft 365 environment. Clients can use Microsoft Graph APIs and SharePoint REST APIs to integrate with and extend Fresh's capabilities, such as storing ServiceNow status in a SharePoint list and displaying the data in a Fresh web part no a SharePoint page.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can tailor Fresh through standard SharePoint modern editing along with Fresh’s own configuration options. Administrators can customise branding, layouts and navigation, apply corporate style guides, create an enterprise search experience by connecting external data sources, and set up configurable templates for news and pages. Content owners can target audiences, schedule publishing, manage versions and use automated approval workflows. Fresh also integrates with Power Automate for advanced process customisation. Microsoft Graph and SharePoint APIs provide more extensibility options. All changes remain within the client’s Microsoft 365 environment for security and consistency.

Scaling

• Independence of resources: Fresh’s scalability is largely achieved by relying on Microsoft 365’s own elastic cloud architecture. All data and services run entirely within the client’s Microsoft 365 and Azure environments that scale in line with licence volume, resource configuration, and user activity. Fresh is mainly built with the SharePoint Framework, a client side model that processes rendering in the browser rather than on the server, which reduces server load and prevents one user’s activity affecting another’s experience.

Analytics

• Service usage metrics: Yes
• Metrics types: Fresh provides:; • Page views: Total and unique views to track what is being read.; • Peak times: When your intranet is most active.; • Engagement: Likes, comments and top performing pages.; • Top tools used: See what features (links) users rely on.; • Search behaviour: Top queries, failed searches and search volumes.; • Newsletter performance: Opens and clicks for internal comms.; • Integrations with Azure Application Insights, Google Tag Manager, Google Analytics, and Microsoft Clarity.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Fresh runs in the client’s Microsoft 365, and usually data doesn’t need to be exported. If data export is required, documents can be downloaded or synced locally, and list or library data can be exported to Excel as an external data source.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Any data format supported by Microsoft SharePoint.
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Fresh keeps data protected between your network and ours by relying entirely on Microsoft 365 and Azure security controls, since all Fresh components run inside your own tenant. Data transmitted between your environment and the Fresh intranet in SharePoint is encrypted in transit using Microsoft’s SSL and TLS protocols, ensuring secure communication channels.
• Data protection within supplier network: Other
• Other protection within supplier network: No data is stored in our network.

Availability and resilience

• Guaranteed availability: Fresh runs entirely inside the client’s Microsoft 365 and SharePoint Online environment, meaning service availability is determined by Microsoft’s platform SLA. Fresh does not host or process data outside the client’s tenant and relies on Microsoft’s resilient cloud infrastructure for uptime and continuity.
• Approach to resilience: Fresh is resilient because it is built entirely on Microsoft 365 and Azure’s cloud architecture. It runs on SharePoint Online using modern site collections and SPFx components, which means it inherits Microsoft’s enterprise‑grade availability, redundancy and automatic platform updates. For more information, see ttps://www.microsoft.com/en-us/trustcenter.
• Outage reporting: Fresh runs entirely within Microsoft 365 and Azure, so service availability depends on Microsoft rather than Fresh. If there is a platform issue affecting SharePoint, Teams, Azure Functions or other underlying services, Microsoft manages detection, incident response and recovery. Clients can monitor these events through the Microsoft 365 Service Health Dashboard, the public Microsoft 365 status site, or Azure Status. These sources provide incident updates, impact details and recovery progress.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: The Microsoft 365 platform provides a full RBAC model for access control authorisation, based on Azure Active Directory. A user may be an administrator of a particular sub-level of the solution, or be a member of a group with these permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Advania align all services with the principles and standards described in ISO/IEC 27001 and ISO/IEC 22301
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Since the solution is based on the Microsoft 365 platform, full relevant details are at https://www.microsoft.com/en-us/trustcenter
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Since the solution is based on the Microsoft 365 platform, full relevant details are at https://www.microsoft.com/en-us/trustcenter
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Since the solution is based on the Microsoft 365 platform, full relevant details are at https://www.microsoft.com/en-us/trustcenter
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to a Microsoft 365 environment which hosts our solution for the purposes of evaluation and testing.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Thursday 21 August 2025
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Thursday 25 September 2025
• What the ISO 9001 doesn’t cover: NA
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3fa2a9bc-344d-4236-b820-c1c7c5dcd620
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E6e9b263-214a-449e-9fc1-d277b1b9ba1d
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • SOC 2 Type II Certificate
  • Crest Membership
  • ITIL Maturity Model Assessment

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@advania.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.