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INFRASYS LIMITED

Infrasys Cloud Support Service

Infrasys is a specialist technology led company providing services and experienced Cloud Consultants, Project and Team Managers for the Specification, Implementation, Testing and Roll-out of new Cloud Projects and ongoing support/development of existing On-premise and Cloud environments. We leverage structured methodologies (ITIL, Prince2, Agile) to deliver benefit to our customers.

Features

  • Prince2, Agile and ITIL Technical Project and Service Managers
  • Technical certified consultants
  • Service Architecture, Service Design, Service Delivery, Service Operations, Service Management
  • Public/Hybrid/Private cloud management and support
  • DevOps, TechOps Engineers
  • Microsoft Azure Infrastructure solutions, deployment, Architect and, integration and security
  • Kemp Load balancers, migrating apps, optimization, analyse and secure applications
  • Cloud virtual networks and security
  • Cloud storage implementation and management
  • Integrated support including server o/s management and office365

Benefits

  • Skilled resources to deliver short to long term projects
  • Selective outsourcing, ensuring continuous service quality and delivery
  • Ensure ease of integration of customers processes
  • Ease of on-boarding, working with your teams
  • Multi technology support and management
  • Cloud implementation and services delivered using best practices
  • All projects delivered in line with proven methodologies
  • End to end services delivered in line with proven frameworks
  • Friendly and flexible approach working with your teams
  • Certified Microsoft Partner

Pricing

£400 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Surinder.Padda@infrasys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 7 0 0 6 2 1 9 6 1 4 2 4 2 6

Contact

INFRASYS LIMITED Surinder Padda
Telephone: 01217949363
Email: Surinder.Padda@infrasys.co.uk

Planning

Planning service
Yes
How the planning service works
Infrasys assess customer business requirements and redraft them into technical requirements; we then match these to the software that delivers the requirements with minimal customisation. At each stage we check with the customer and ensure alignment of requirements and product capabilities.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Infrasys offer bespoke environment-specific training, and vendor-specific accreditation.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Irrespective of whether it is an initial migration to the cloud or between cloud environments we assess the export/import abilities of the two environments and formulate a plan for migration. The plan will incorporate previous best practices and may involve the use of migration tools.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We can offer support in both hosted and software services environments.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
All tickets have a response time of 30 minutes during normal office hours (9am-5pm Monday to Friday). Outside these hours a range of support options are available at extra cost. Any non-urgent tickets logged during the out-of-hours period will be addressed at the start of the next shift unless out-of-hours support options are taken.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have tested using different colour contrasts and message notifications.
Support levels
All users have access to support during normal office hours, calls will be escalated and prioritised dependent on impact on the overall service. Support costs will vary dependent on the support requirements (e.g. number of users, applications, etc). Customers have access to a technical account manager and cloud support engineers.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Multi-vendor

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Infrasys is an equal opportunity employer with a commitment to equality of opportunity throughout the business.

Pricing

Price
£400 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Surinder.Padda@infrasys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.