Digital Space Cloud Services Limited

Digital Space Azure Managed Service

Managed Azure provides design, delivery and support of compute, storage and virtual network infrastructure in Azure. We offer managed Service Levels that are suited to meet both IT and financial goals, delivering either full management or a lighter touch service level that provides consolidated Azure billing, reporting and break/fix support.

Features

  • Structured and tailored migration plan to Azure
  • Workload modernisation and IaaS optimisation utilising Azure
  • Provides design, delivery and support of infrastructure in Azure
  • Multi-cloud offerings mean scaling and configurations to your requirements
  • Cloud Migration services and expertise
  • Azure infrastructure services and expertise
  • Fully managed service

Benefits

  • Reduce the dependency on on-premise infrastructure
  • Hybrid designs optimal to your cloud strategy and budget
  • Simple, managed solution to take care of your Azure requirements
  • Flexibility of the cloud such as scheduling and auto-scaling
  • Lift and shift existing infrastructure without restructuring the application architecture
  • Lean on our expertise and experience
  • Free your team to focus on adding value & innovation

Pricing

£750 a unit a day

Service documents

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Framework

G-Cloud 13

Service ID

3 7 0 1 5 0 2 1 0 1 3 3 5 9 1

Contact

Digital Space Cloud Services Limited Gary Beddow
Telephone: 0333 220 0222
Email: frameworks@digitalspace.co.uk

Planning

Planning service
Yes
How the planning service works
Digital Space have a team of pre-sales solution architects, who will work with the customer on designing the solution and service. This will be through a series of pre-sales meetings resulting in a High Level Document (HLD), which both Digital Space and the customer will sign off against. This document will be used as the foundation of the project to implement the solution and service. Digital Space Project Management Office (PMO) will then manage the project post HLD creation through to go-live. Regular meetings will be held between Digital Space and customer to provide updates as to the development of the project.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Azure

Training

Training service provided
Yes
How the training service works
We typically train small numbers of your staff who then train others but we can also provide traditional courses via our partners.
Training is tied to specific services
Yes
Services the training service works with
Microsoft Azure

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We analyse the existing infrastructure and create an agreed Azure target environment architecture. We then agree on a migration plan and implement it using our migration tooling and processes. Once services have been signed-off, we can optionally assist clients in reducing costs by right-sizing their infrastructure.
Setup or migration service is for specific cloud services
Yes
List of supported services
Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We ensure that new infrastructure is fit for purpose by agreeing on the design up-front with the client; performing our own tests; asking them to test and sign it off. Where possible we build proof of concept environments for this which can be converted into production environments. We test client satisfaction with ongoing support services through monthly Service Review meetings. In these, we ask a standard set of quality assurance questions, requiring clients to give us an overall score for our service. Scores below 8 / 10 result in action plans and internal escalation.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide support for the Microsoft Azure platform and for customer infrastructure that runs on it. We have Microsoft Premier support in place via our CSP provider

Service scope

Service constraints
Customers must procure their Azure infrastructure through us so that we can monitor the Azure infrastructure costs on which this service is priced and take advantage of the Microsoft premium support via our CSP provider. We do not add any additional markup on Azure infrastructure

User support

Email or online ticketing support
Email or online ticketing
Support response times
Tickets raised into our service desk are triaged within 30 minutes. They are then dealt with in line with their priority level in line with our service promise and the Service Level Agreements (SLAs) put in place for that contract.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support is either up to infrastructure level or up to operating system level. Technical expertise ranges from basic end user support through to deployment of services. Digital Space also monitor, maintain and patch in line with our standard policies and your requirements. The relevant support is discussed at the time of solution design.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus Isoqar Limited
ISO/IEC 27001 accreditation date
25/8/2021
What the ISO/IEC 27001 doesn’t cover
Nothing - all areas of our business
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
ISO27017 Cloud security

Social Value

Fighting climate change

Fighting climate change

We monitor and publish our carbon emissions annually and have committed, via the Science Based Targets Initiative, to reduce them by 42% by 2030 against 2020 levels. We hold ISO14001 and have a Corporate Social Responsibility group that meets monthly to design and deliver improvement projects including improvements to the energy efficiency of our data centres. We use virtualisation technologies to improve consolidation of workloads and utilisation in our data centres and then use a combination of building management systems, free-air cooling, cold aisle containment and battery storage to maintain high Power Usage Effectiveness (PUE).

We enable our customers to reduce their emissions through use of our private and public Cloud services which are typically 80% more energy and carbon efficient than on-premises systems. Our SD-WAN services enable re-use of networking hardware and we provide recycling and re-use of laptops through our partners.

We gained a bronze award in 2022 from EcoVadis for being in the top 50% of the companies for whom they track Corporate Social Responsibility.
Tackling economic inequality

Tackling economic inequality

Digital Space is tackling economic inequality primarily by recruiting Apprentices. Digital Space has a programme in place to source local apprenticeship talent for several of our first line roles. These apprentices are then developed into the business. Key areas of focus for the scheme are our Network Operation Centre and Helpdesk 1st lines, Customer Services and Sales. We will also look to take Product Managers, HR and Administration/Finance apprentices on an ad hoc basis. Our apprenticeship programme works with local schools but also partners with specialised external companies to ensure we get the right talent for the future talent pool of our business.

More generally, Digital Space creates employment for approximately 200 positions in the company head office and warehousing facilities in Newark, with the remaining 150 roles located across all regions of the United Kingdom.
We support home and flexible working, offer salary sacrifice for childcare vouchers, and all staff have the opportunity to opt into private health and dental care schemes. In addition, an Employee Assistance Programme is provided free of charge.
Each year, the team at Digital Space chooses a charity to support and raise money for through numerous fundraising activities and initiatives.
Equal opportunity

Equal opportunity

Digital Space addresses equal opportunity by ensuring that everyone is treated with dignity and respect at work. We enforce and regularly review a number of HR policies, ensuring that all employees are treated as individuals, fairly and without bias, including through recruitment, training, promotion and career development and our values or “ways of working” reflect that.
The company aims to create a workplace where employees are confident of fair treatment, have access to opportunities and where the company has a mechanism for solving any problems that occur.

Digital Space supports the Equality Act 2010, where “equal opportunities” upholds the idea that all employees should be entitled to and have access to all of Digital Space’s facilities at every stage of employment, including the pre-employment phase.
That means every employee at Digital Space should have:
• An equal chance to apply and be selected for posts pre-employment
• An equal chance to be trained, developed, and promoted whilst employed with the company
• An equal chance to have their employment terminated equally and fairly
Employees have the right to:
• Fair practices and behaviour in the workplace
• Fair allocations of workload
• A workplace that is free from unlawful discrimination, harassment or bullying
• Merit based selection process for recruitment and promotion
• Fair processes to deal with work-related complaints and grievances

We have completed the government's Modern Slavery Assessment Tool and are working to educate our staff so that they are more aware of potential issues.
Wellbeing

Wellbeing

Digital Space provides a number of facilities for its staff to encourage a healthy work environment. Employees at Digital Space benefit from discounted physiotherapy sessions, the bike to work Government scheme and a range of discounts on products and services, including gym membership. The company offers a free corporate healthcare cash plan – Medicare benefits include cashback on prescriptions, consultations, diagnostic tests, scans, and complementary/alternative therapies. This also includes a 24/7 health and stress-related helpline service in order to assist with better mental health.

The company's objectives are to promote the health and wellbeing of all colleagues and to provide a safe working environment. This is evident in the investment made in the Newark office refurbishment, creating an agile workspace including several standing workstations to help prevent health conditions arising from prolonged sitting, along with new ergonomically designed chairs with body balance mechanisms.

We encourage and invest in our staff's ongoing career development, recommending and supporting training and further education across all teams and disciplines. We also work to encourage information sharing including regular 'all hands' meetings, weekly video presentations and the OfficeVibe survey tool which asks all employees to answer a number of questions about how they feel they're being treated and how this could be improved on a weekly basis.

Pricing

Price
£750 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.