AMX Solutions Ltd

Physical Infrastructure Asset Management Software (Enterprise)

AMX Enterprise is a one-stop asset management solution. Hold a comprehensive inventory of all assets, with customisable interfaces for each asset type (Structures, Flood, Highways, Street-Lighting and more). Manage inspection and maintenance regimes and respond to defects / incidents and enquiries efficiently. Spatially enabled with mobile working and intuitive reporting.


  • Core asset types included, with ability to add new classifications
  • Role-Based Access Control to support internal and external access
  • Powerful reporting tools for immediate view of key KPI data
  • Customisable dashboards for instant oversight of current operations
  • Corporate GIS, API integrations, document and photo management
  • Customise your data capture forms for streamlined operations
  • Implement automated business rules and processes
  • Holistic views of status, condition, works progress and planning
  • Underpin HMEP, SAVI, T98, TR22, CIPFA and others
  • Mobile working for on and offline data access and update


  • Any asset type eg trees, protected sites, lighthouses, rail, buildings
  • Powerful core asset management with customisation tools
  • Single, central, integrated solution reduces cost over multiple systems
  • Underpin business decisions with accurate data
  • Remote and mobile inspection and maintenance reduces costs
  • Simple, intuitive user interface increases productivity and reduces training
  • High-quality, accurate data reduces error and increases productivity
  • Bulk import and edit of data for easy manipulations
  • Consolidated management reports to underpin strategic planning
  • Scalable, Future-proof system for all asset management needs


£400 to £1,500 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

3 7 0 6 0 2 0 2 3 9 5 5 2 2 1


AMX Solutions Ltd Karen King
Telephone: 0333 456 0768

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
AMX Mobile application as an add on and AMX API for seamless integrations with third party systems
Cloud deployment model
Public cloud
Service constraints
System requirements
  • AMX Web Application requires a web browser
  • AMX Mobile requires an Android or iOS device
  • The AMX Web Application requires a Microsoft SQL database
  • Web services require IIS (Internet Information Services) to operate

User support

Email or online ticketing support
Email or online ticketing
Support response times
A response will be issued usually within 2 hours during normal working hours. A resolution may take longer depending on the nature of the support enquiry.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
AMX Solutions have a dedicated support site by which users can view the AMX knowledge base and raise support tickets that are tracked and answered by dedicated support team members. Users can also phone or email the AMX Solutions support team.
Support tickets are given a priority level of Low, Medium, High and Critical and outlined in full in our SLA.
Support is included within the Annual Subscription cost of the product.
Support available to third parties

Onboarding and offboarding

Getting started
AMX Solutions can provide training to new customers whereby they can attend classes at the AMX Solutions offices in Bristol, arrange on site training or access remote training delivered via Skype or MS Teams. AMX Solutions has a dedicated support site which features a knowledge base to allow users to get up and running quickly with the product.
Service documentation
Documentation formats
End-of-contract data extraction
AMX Solutions will assist users in extracting their data in a format of their choosing from SQL, Excel, CSV, tab, shp including maps and images.
End-of-contract process
Customers provide 2 months written notice to the AMX Account Manager who will work closely with the client to support a successful migration of data. Once the customer is satisfied that the required data has been provided to them the SQL server and database will be decommissioned after a 3 month period and all data deleted. There are costs associated with this process. There are no refunds for early termination of contract.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The differences between the AMX web application and the AMX mobile applications (iOS and Android platforms) are that the AMX Web Application provides full system functionality and data access but is reliant on internet connectivity, whilst the AMX Mobile Application can work in offline mode and has focussed functionality, e.g Inventory collection and update, inspection & maintenance completion and defect and incident response.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
What users can and can't do using the API
Depending on what has been enabled an API user can do all CRUD (Create, Update, Delete) operations on any data within AMX. They can also interrogate any data that they have permission to retrieve.

Please see the points in regard to the functionality of the AMX API:

Report Data: Retrieves existing report data from the AMX database.
Report Summary: Retrieves the summary of a pre-existing report.
Report Summary Details: Retrieves the summary details of a pre-existing report.
Lookup Items: Retrieves multiple items from the AMX database.
Lookup Item: Retrieve a singular lookup item from the AMX database.
Entity Data: Retrieves entity data from the AMX database.
Add Entity Data: Creates or Adds records to the AMX database.
Update Entity: Updates existing entity data within the AMX database.
Delete Entity Data: Deletes entity data from the AMX database
Get Photo: Retrieves photographs from the AMX database.
Add Image: Add images to the AMX database using the AMX API.

Details regarding the AMX API are available upon request.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
AMX is a highly customisable asset management product. AMX features a form designer that allows users with the appropriate system rights to perform form customisations putting the user in control. Users are also able to customise the AMX home area and system reports.


Independence of resources
Please see the below points for how the AMX Solutions hosted web service responds to users demands:
Sized in relation to the number of concurrent licences
Dedicated Application Service Plans per client
Long running operations are scheduled during periods of low activity
Azure jobs for long running tasks e.g. report generation, bulk editing
Autoscaling configurations.


Service usage metrics
Metrics types
AMX Solutions Ltd use the Microsoft Azure Application Insights for analysing service metrics. AMX Solutions also log client to server and server to database communication that is outside normal expected time parameters. Reports are available on request.
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Other data at rest protection approach
Sensitive data is encrypted. AMX Solutions also encrypt sensitive fields using obfuscation techniques.
Data sanitisation process
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
All data in the system can be exported to Excel/csv/xml as well as the most popular GIS (mapping) file format, shp. A local offline backup (in sqlite) can be created. Users can also create bespoke reports based upon the data fields within the AMX database and export the contents of the report to multiple formats including Microsoft Excel Format or PDF.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Shp
  • Tab
  • SQL
Data import formats
  • CSV
  • Other
Other data import formats
  • SQL
  • Excel
  • Access
  • Shp
  • Tab

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other protection within supplier network
Username and Password

Availability and resilience

Guaranteed availability
AMX Solutions guarantee a 99% availability of the AMX service if provided by AMX Solutions. This availability guarantee is based upon Microsoft Azures availability agreement.
Approach to resilience
AMX Solutions use Microsoft’s SQL Server technology to facilitate the AMX database backup. The backup types performed include full, differential and transaction log backups to allow a Point-in-time restore (PITR). In the event of corruption or deletion, AMX Solutions can restore the AMX database to a specific point in time as Microsoft SQL Server can identify which of the full, differential or transaction log backups are required to achieve the restore.
AMX Solutions also use a tool that allows select users to pull down a local backup of the AMX database on a regular basis for use in emergency.
Outage reporting
AMX Solutions use a monitoring tool which emails key people if there is an outage of the AMX system.

Identity and authentication

User authentication needed
User authentication
Other user authentication
3 options:
1) Authenticated with single sign on AAD if hosted on customers own azure
2) Authenticated via a login page which then checks the user is registered in the system and then calls LDAP to authenticate the password.
3) Authenticated via a login page which then checks the Username/Password stored in the system database. Note: Password is one way encrypted.
Access restrictions in management interfaces and support channels
Role based, only specified users can access the relevant admin and customisation areas. Also, any section of data in the system can be locked down to specific roles.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The Business have ISO 27001 accreditation, however the software itself is not accredited
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
AMX are ISO 9001 and ISO 27001 compliant and have Cyber Essentials compliance. In general every precaution is taken within the workplace with regard to securing login details, encrypting storage devices and carrying out routine back-ups to retain privacy and prevent security breaches.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change requests are submitted through the online portal ticket system. Following ITIL Service Management processes changes are reviewed and where considered to be of value to the customer, incorporated into the AMX Solution. After testing these are released as part of an update package to ensure all customers have the best solution. All changes are subject to security policy reviews as part of the testing process.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
AMX Solutions perform regular penetration tests using Hewlett Packard’s Enterprise Web Inspect package and review all code changes to make sure they our secure.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are identified through performing regular internal penetration tests and code reviews. If vulnerabilities are identified, AMX Solutions will endeavour to update the software and notify customers as soon as possible after discovering the vulnerability.
Incident management type
Supplier-defined controls
Incident management approach
Users can report any incidents to the dedicated AMX Solutions support email and phone channels as outlined in the service level agreement. Any incidents identified by AMX Solutions that impact normal service operation will be reported to the customers if necessary via the appropriate contact channel.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

AMX has achieved Carbon positive accreditation with an organisation called Earthly. We have an Environment and Sustainability Policy and are actively trying to reduce our carbon footprint. We also actively encourage cycling to work and hybrid working to reduce our emissions. Working with environmental and infrastructure customers who have a major drive towards achieving net zero compliance influences us as an organisation to contribute towards that effort.
Covid-19 recovery

Covid-19 recovery

AMX weathered the pandemic well, with working from home proving sustainable enabling us to recruit 21 new staff during COVID. Introduced hybrid working following the pandemic to better support those at higher-risk and limit their contact with others, but also support those who live alone and have a limited support network to enable a return to a social environment. The office policies have also been updated and remain in line with government recommendations with regard to social distancing, hygiene and remote working.
Equal opportunity

Equal opportunity

The AMX diversity and inclusion policy extends fully across the business encompassing internal recruitment, customers and third-party suppliers to ensure we base decisions on ability alone. We provide training and development budgets for all employees to develop their skills including offering apprenticeships and actively encouraging progression through promotion and cross-departmental re-assignments. We have also taken steps to ensure the product meets WCAG accessibility requirements.


AMX takes team wellbeing very seriously. During the lockdown, a number of team members were affected by a variety of different circumstances and as a result 3 staff were trained in mental health first aid and as a by-product of that a dedicated Wellbeing channel was created in Microsoft Teams to provide regular tips, strategies and support to all staff members. Our wellbeing champions have a dedicated portion of the monthly team meetings in order to promote openness, communication and proactive steps towards maintaining a mental, physical and emotional life balance. In addition to this the AMX Social Club organises activities and events that promote interaction within the team around common interests. Some of these also extend to charity fundraising events.


£400 to £1,500 a licence a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.