NETWORK INTEGRATION TECHNOLOGIES LTD

Akamai Enterprise Application Access - Akamai EAA

Provide Zero Trust Network Access with Akamai Enterprise Application Access — identity-aware security to replace your VPN. Akamai’s Enterprise Application Access (EAA) is an Identity-Aware Proxy (IAP) in the cloud. The solution is part of Akamai’s highly scalable performance edge platform and bypasses the need for network access.

Features

• Secure, clientless, and private application access to nonbrowser TCP/UDP
• Unlimited connectors for load balancing
• Granular, adaptive controls for granting intelligent access
• Enable more granular access decision-making
• Built-in identity functionality as well as the flexibility
• Flexibility to create web application path-based policies
• Deep visibility into users and applications
• Continuous application health monitoring
• Integrated real-time monitoring and reporting
• Scalable, high-availability edge platform

Benefits

• Reduce the risk of compromise
• Deliver better-informed decision-making
• Eliminate the operational cost and risk
• Enable high performance at low cost
• Reduce your technical complexity and debt
• Leverage the power of multiple clouds
• Accelerate the pace of mergers and acquisitions
• Provide secure access for third parties and contractors
• Integrate with your 2FA and MFA
• Provide single sign on for applications

£1.65 to £7.71 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

370682912278828

Contact

Tim Ripper
01133410123
tim@itogether.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: A virtual machine in the DC or cloud environment

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Priority Level - Maximum Response Time Target ; P1 – Major Impact - 1 Hour ; P2 – Moderate Impact - 4 Hours ; P3 – Low Impact - 6 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24x7 support and consultancy; Service management and configuration changes; ; Both a dedicated Account Manager and access to the support team are included in the above costs. ; ; Support includes: ; - Rule based changes ; - Configuration changes ; - User creation and deletion ; - Software updates and management *critical patching and minor OS configuration changes / updates. ; - Guaranteed SLAs ; - Quarterly Service Review ; ; All prices are ex VAT
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We can provide onsite or remote installation and education. ; We provide fully managed integration of the service which includes a knowledge transfer of the basics. We also offer full portal administration training and have formal training courses that customers can attend. We also provide custom onsite training for customers would it be required. Self service training is also available via the management portal via an array of technical documentation available to the customer. We also provide a community page where customers can ask questions of each other and provide tips and tricks.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: By request, all configuration settings can be exported in XML format.
• End-of-contract process: Customer access to the service via the portal is stopped and the service ceases to perform. There are no costs associated with contract ending, unless the customer chooses to renew. EAA is also integrated with Splunk and can work with other SEIMs

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Programmatically provision using API or SDK with existing enterprise solutions for ease of use reporting functionality
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Logo; Graphics

Scaling

• Independence of resources: We operate over 250,000 servers globally - all of which act as part of our platform. Our DNS platform always directs requests to servers that are available and not under high load. Due to the wide scale of the platform, there is significant overcapacity to allow for peak usage.

Analytics

• Service usage metrics: Yes
• Metrics types: # of Tickets opened ; Reason for ticket opening ; Ticket SLA times ; SLA's met ; SLA's exceeded ; Reason behind
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Akamai

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Akamai acts as a conduit between customers infrastructure and end-users and doesn’t store data that customers haven't selected to be cached. Data selected by the customer is cached to be shared between end-users that ask for the same information. As such, it is not considered as “secret" and is not encrypted at rest. Akamai's corporate and production networks are fully separated, Akamai employees don't have access to cached customer data.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not required
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Akamai platform has a 100% availability SLA. Should the service be unavailable as defined as a period of at least two consecutive failed attempts six minutes apart by a single agent to GET the Customer test file from the Service while succeeding to GET the test file from the Customer Origin Server (directly, or via a Site Shield region if applicable). If an outage is identified by this method, the Customer will receive (as its sole remedy) a credit equal to Customer’s or such domain’s committed monthly service fee for the contracted security service for the day in which the failure occurred, not to exceed 30 days of fees.
• Approach to resilience: We operate over 250,000 servers globally - all of which act as part of our platform. Our DNS platform always directs requests to servers that are available and not under high load. Due to the wide scale of the platform, there is significant overcapacity to allow for peak usage.
• Outage reporting: Akamai will send notifications via the Luna Portal, Akamai Community, email and/or any other pre-established channels of communication for Service Outages that affect G10.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Only certain individuals are able to access support services when required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are Cyber Essentials Certified and closely follow and ISO standards
• Information security policies and processes: ITogether have our own Information Security Policy which can be provided upon request. This includes the reporting structure for any incidents.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ITogether have a change management process document which we follow strictly to ensure that everyone is happy with the change before it is completed. The document allows us to track the changes through the lifetime of that specific change, and ensure that people are satisfied with any potential security impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ITogether use a Vulnerability Management system to scan (daily) our systems to ensure that any vulnerabilities are dealt with on a daily basis. The system we use holds the most comprehensive list of vulnerabilities across the globe.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: ITogether use a Vulnerability management system which informs us of any identified vulnerabilities across our systems each day. We react to this on a daily basis and if any vulnerabilities are identified they are resolved as quickly as possible.
• Incident management type: Supplier-defined controls
• Incident management approach: If we discover and vulnerability it is resolved as quickly as possible. If an incident is reported to us, we would treat this as a P1, and aim to have the issue resolved within 4 hours. Users are able to report incidents to ITogether through the normal support process. A report is then generated as part of the service (if taken) detailing the incident and fix.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At ITogether, we're committed to reducing our environmental impact and supporting our clients in their sustainability goals. Our G-Cloud services leverage energy-efficient cloud infrastructures to minimise carbon footprints. By optimising server utilisation and promoting remote work capabilities, we significantly reduce the need for physical hardware and office space, leading to lower energy consumption. Our cloud solutions also enable clients to monitor and manage their energy usage more effectively, helping them make informed decisions that contribute to a greener planet. Embracing cloud computing is a step forward in the fight against climate change, aligning with our mission for a sustainable future.

  Covid-19 recovery

  Our G-Cloud services play a crucial role in the recovery from the COVID-19 pandemic by enabling seamless remote work and maintaining business continuity. We provide secure, scalable cloud solutions that support remote collaboration, ensuring organisations can operate efficiently regardless of location. This adaptability is vital for businesses navigating the challenges posed by COVID-19, allowing them to sustain operations, safeguard jobs, and continue serving their communities. By facilitating a digital-first approach, we help organisations emerge stronger, more flexible, and ready for the future.

  Tackling economic inequality

  ITogether’s G-Cloud services contribute to tackling economic inequality by providing access to cutting-edge technology for all sectors, regardless of their size or financial capabilities. Our cloud solutions democratise technology, offering small to medium-sized enterprises (SMEs) the tools to compete on a level playing field with larger corporations. This access stimulates innovation, drives business growth, and supports job creation, directly addressing economic disparities. By offering scalable and affordable IT solutions, we empower organisations to focus on growth and development, fostering a more equitable economic landscape.

  Equal opportunity

  At ITogether, we believe technology should be accessible to everyone. Our G-Cloud services are designed to ensure equal opportunity, providing tools that support accessibility and inclusivity. By implementing solutions that cater to diverse needs, we help public sector organisations serve their communities more effectively, breaking down barriers to digital engagement. Our commitment extends to offering training and support, ensuring all users can fully leverage the benefits of cloud technology. This approach not only enhances service delivery but also promotes a culture of inclusivity and equal opportunity in the digital age.

  Wellbeing

  Our G-Cloud offerings are designed with wellbeing at their core. By facilitating remote work and flexible schedules through cloud-based solutions, we support a healthier work-life balance, reducing stress and increasing job satisfaction. Our services also enable organisations to provide their teams with the tools they need to collaborate effectively and securely from any location, fostering a positive work environment. Moreover, our commitment to reliable and efficient IT infrastructure means that employees can focus on their core tasks without the added pressure of technical issues, contributing to overall wellbeing in the workplace.

Pricing

• Price: £1.65 to £7.71 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Pre purchase free trial offered

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.