ROBOYO (UK TRADING) LIMITED

Automation Anywhere / UIPath RPA (Solution Provider)

Procensol helps to modernise and automate business processes. Providing tangible business outcomes underpinned by proven low-code technologies, our Intelligent Automation solutions orchestrate a more efficient use of resources. People, technology, data, and digital workers, working in harmony, achieving more with less. Procensol has the expertise to accelerate your digital transformation.

Features

• Web-based Interface
• In-Product Learning
• Easy Customisation
• Universal Recorder
• Inline Scripting
• Infuse Bots with AI, ML, NLP, and more
• Extensible Commands
• Powerful Bot Code Management
• Mobile Application support to monitor and manage on the Go.
• Secure Credential Store

Benefits

• Industry's first completely Web based RPA platform
• Its cloud-based architecture gives A2019 unprecedented scalability and extensibility
• Instant-on ease of use
• Infused with Artificial intelligence (AI)
• Bank grade Security Features - GDPR compliance ready features
• Make on-demand decisions through mobile app
• Bot Store - Downloading plug and play bots
• Pluggable Architecture reduces Total Cost of Ownership
• Cross platform support
• Collaboration friendly interface

£7,500 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at iain.macdonald@procensol.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

370761760698188

Contact

Iain MacDonald
07826866775
iain.macdonald@procensol.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Bots can be built to interact with any software a human can use.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No service constraints
• System requirements:
  • Supported web browser or mobile device
  • Access to internal applications and environments if applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: With "Standard" platform support, the response-time range is within one business hour for Priority 1 (critical) issues to within twelve business hours for Priority 4 (minor) issues. The term "business hours" refers to standard Product Support hours within the European Union (EU), which are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding public holidays. Premier platform support and application support is available by negotiation on a contract by contract basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Our comprehensive services deliver maintenance, support and product updates. Platform support and health checks are provided by the vendor as an integral part of the software license cost, by extension, we offer our customers both a standard and tailored support level dependant on the customer requirements and products. Support is accessible via phone or e-mail, as well as over the web. In the United Kingdom, Standard Product Support hours are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding public holidays. Premier support includes 24-hour assistance for critical issues The dedicated support team operates in a “flat” organizational structure, whereby any engineer may assist any customer with any issue. Procensol will allocate a technical account manager who can manage the platform support provided through the vendor relationship in addition to any support add-on product agreed. Application support can be provided for additional cost by our "Procensol Pulse" offering and is a fully configurable service (SLA's, 24/7 availability, etc.) which is priced according to your specific requirements. At an additional cost, we can also provide technical assurance, health check advice, architectural services, and training and enablement of your internal team on an ad-hoc or call off basis.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We have automated processes to orchestrate the onboarding of new customers. From a "get-started" perspective, we offer implementation, training, enablement and post-implementation support services. Additionally, all hosting, infrastructure, and system management tasks in relation to the platform are managed by the vendor; this includes activities around platform (but not application) such as, but not limited to, administration, patch deployments, software upgrades, and backups. Procensol provides additional configuration services to customise your environment to your specific needs, we also work with your internal teams to establish relevant access to, or integrations with any on-premise client side elements.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The Automation Anywhere Enterprise Cloud solution will keep customer data, configs (bots), IQ Bot data, and most logs for 30 days after the customer’s subscription ends. Log files will be deleted no later than 180 days after the customer’s subscription ends.; ; Although customers are ultimately responsible for exporting the necessary information prior to the termination date we are able to provide additional services to work with you, or third parties, to ensure a smooth transition.
• End-of-contract process: At the end of the contract the software will cease to perform as the license will have expired. Should you wish to continue it’s a simple renewal process, if not you simply uninstall the software from the servers.; Upon termination of a supplier relationship, AAI shall return all customer content in its possession or will certify that all customer content has been securely destroyed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile App has three features of Control Room:; • Gain unprecedented level of control over their digital workforce - Start, pause and stop bots anytime anywhere; • Make on-demand decisions - Access ROI and business performance in real-time; • Keep track of their bots on the go - Track bot activity and receive real-time customised notifications
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: The Automation Anywhere Enterprise Control Room provides various public APIs which allow user to customise business automation for third party applications. It enables the third party applications to consume RPA, orchestrate bots and manage the RPA data based on events.; Control Room offers the following APIs:; 1. Authentication API; 2. Bot Login Credentials API; 3. Bot Deployment API; 4. Export Import Bot API; ; Users can perform operations based on the above provided APIs. Also, by primarily leveraging .NET DLL integration users can build adapters or connectors.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can perform operations based on the above provided APIs. Also, by primarily leveraging .NET DLL integration users can build adapters or connectors.

Scaling

• Independence of resources: Cloud-native microservices architecture.

Analytics

• Service usage metrics: Yes
• Metrics types: Control Room’s built-in interactive dashboards provide key metrics on active users having access to control room, register client systems, past bot failures, total digital workforce, their schedules and work queues in active mode.; Bot’s Dashboard provides operational analytics on Bots in your RPA platform. It provides details around Bots Heartbeat, The Status of MVP (Most Valuable Process) Bots, upcoming workloads and Top Failure reasons.; ; As a Control Room user with Dashboard view privileges, you can view and analyse Devices (Bot Runner machine) relevant data when Bots are deployed on those Devices.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Automation Anywhere RPA Platform

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Our customers can export data via standard functionality and reports, including the business logic of their applications and the data stored in the relational database.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Automation Anywhere maintains emergency and contingency plans for the infrastructure in which Automation Anywhere information systems that process customer content are hosted.
• Approach to resilience: "Automation Anywhere has a BCP Policy. The BCP Policy creates a framework to resume operations related to critical business processes in the event of disaster incidents (identified in threat analysis of the plan) resulting into outages considered as worst case scenarios.; ; The document includes detailed sections on Business Impact Analysis ('BIA'), Recovery Time Objective ('RTO'), Disaster Threat Analysis and Employee Safety Measures, Recovery Strategy and Procedures, Emergency Response Team ('ERTs'), Function Recovery Teams ('FRTs'), BCP Training, BCP Testing and BCP Governance and Maintenance.; ; The Disaster threats covered under this plan are broadly classified as follows:; ; • Environmental Disasters; • Organized and/or Deliberate Disruptions; • Loss of Utilities and Services; • Equipment or System failures"
• Outage reporting: Automation Anywhere has a BCP Policy. The BCP Policy creates a framework to resume operations related to critical business processes in the event of disaster incidents (identified in threat analysis of the plan) resulting into outages considered as worst case scenarios.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is deny-all and allow by exception based on roles, domains as defined in role-based accessibility control (RBAC). RBAC model ensures each User has console-access, to view information or data that is relevant to the role assigned by the Control Room Administrator. User Roles and relevant privileges are assigned from the Security Console. The users have roles based on the role permission given by the admin.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: N/A
• ISO/IEC 27001 accreditation date: N/A
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: N/A
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Our cloud services partner Amazon AWS has CSA STAR certificate
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Service Organisation Controls (SOC) 2 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We designed our Information Security Policy using NIST standards. The A2019 solution implements 41 security controls across seven Families as defined in NIST 800-53 Rev4 such as Access Control, Change Management, Development Configuration Management, Audit and Accountability, Identification and Authentication, Incident Response and Controlled Maintenance. These controls are spread across the Control Room, the Bot Creators and Bot Runners.
• Information security policies and processes: The Cloud Security Alliance (CSA) uses the NIST model for cloud computing as its standard for defining cloud computing. Our solution's security architecture follows the NIST SP800-53 Rev4 Standard, the basis for HIPAA, FISMA and a common reference standard for security professionals. The Control Room, Bot Creators and Bot Runners implement 41 Technical Controls across seven NIST Control Families.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All teams at Automation Anywhere follow Agile methodology for delivery and can respond swiftly and effectively to any change that the business demands. A change request works its way from various sources (customers, stakeholders, product vision etc.) to the product backlog as user stories from where the team can pick them up as a part of iterations. Hence Agile allows changes to happen on a regular basis – not as any special change event. The regular show and tell of the ongoing work keeps the stakeholders well informed and helps to make any course correction if required.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: A penetration test is scheduled immediately before and after each release. Our engineering schedule includes plans to correct or mitigate any findings in a maintenance releases. In addition, we conduct vulnerability scans and also conduct static and dynamic analysis of our code using Veracode. We are Veracode Level - 5 Certified. Our customers conduct periodic vulnerability scans at a level of frequency dictated by their security policies and our policy is to correct Critical vulnerabilities within 30 days of detection. Additionally, we have participated in independent penetration test conducted by our clients which have yielded no significant findings.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Bot Insight is natively embedded in Automation Anywhere’s RPA platform. It provides real-time business insights and digital workforce performance measurement by leveraging massive amounts of content-level and productivity data that the deployed bots generate, touch, interact with, and process.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident Response: Automation Anywhere maintains an incident response program designed to contain, analyse, remediate, and communicate security and safety incidents impacting Automation Anywhere managed networks and/or systems or customer content.; ; Incident Notification: If Automation Anywhere determines that customer content within its control has been subject to a security incident, the customer will be notified under and pursuant to applicable law.; ; Incident Recording: Automation Anywhere maintains a record of known security incidents with a description of the incident, consequences of incident, name of the reporter, to whom the incident was reported, and the procedure for recovering data and services as applicable.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Procensol. recognise the urgent need to address climate change and is committed to taking proactive measures to reduce our environmental footprint and contribute to global efforts in mitigating climate change. We have an environmental policy in place that outlines our commitment to sustainability and sets forth specific actions and targets to achieve our environmental goals.

  Tackling economic inequality

  Procensol are dedicated to promoting equity and fairness, We push to be a positive force in reducing economic inequality and fostering an inclusive society. Examples of some of the focus areas covered are: Equal Pay for Equal Work: Ensure pay equity across the organization. Conduct regular pay audits. Diverse and Inclusive Hiring Practices: Implement recruitment practices promoting diversity. Blind resume screening and diverse interview panels. Employee Development and Advancement: Equal opportunities for career development. Invest in training and leadership programs. Supplier Diversity and Economic Empowerment: Support small and diverse businesses. Policy Advocacy and Stakeholder Engagement: Advocate for policies promoting economic equity. Monitoring and Reporting: Regularly monitor and report progress. Track key performance indicators. Continuous Improvement: Review and update policies and practices regularly. Ensure alignment with values of equity and social responsibility. Compliance: Compliance is a condition of employment. Violations may result in disciplinary action.

  Equal opportunity

  Procensol is committed to fostering an inclusive workplace where all employees are treated with dignity and respect, and have equal access to opportunities for personal and professional growth. Our corporate policy on equal opportunities outlines our commitment to providing equal opportunity in all aspects of employment and sets forth specific actions and strategies to achieve our goals.

  Wellbeing

  Promoting employee well-being is crucial for creating a positive work environment and fostering productivity, engagement, and retention. Here are some of the steps that Procensol have adopted to promote well-being across the organisation: Promote Work-Life Balance: • We encourage employees to prioritise a healthy balance between work and non-work activities. • We offer flexible work arrangements such as telecommuting, flexible hours, or compressed workweeks to accommodate employees' individual needs. Provide Health and Wellness Benefits: • We provide health insurance coverage that includes preventive care, mental health services, and access to wellness programs. Create a Supportive Work Environment: • We foster a culture of respect, empathy, and inclusivity where employees feel valued, supported, and safe to express themselves. • We encourage open communication and provide channels for employees to seek help, feedback, and support from managers and peers. Professional Development Opportunities: • Invest in employees' growth and development by offering opportunities for training, skill-building workshops, and career advancement. • Provide clear pathways for career progression and recognize employees' achievements and contributions. Support Mental and Emotional Well-being: • Offer access to mental health resources such as counseling services, employee assistance programs (EAPs), and stress management workshops. • Raise awareness about mental health issues and reduce stigma through education and communication campaigns. Encourage Social Connection: • Facilitate opportunities for social interaction and team building through team activities and social events. • Foster a sense of belonging and camaraderie among employees by celebrating achievements and milestones together. Measure and Evaluate Well-being Initiatives: • We have invested in tools that allow us to regularly assess the wellbeing of our employees through surveys, feedback sessions, and quantitative metrics such as participation rates and health outcomes. • We use this feedback to refine and improve our internal initiatives to better meet the needs of employees.

Pricing

• Price: £7,500 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free cloud instance can be provided for a limited period during which we can build and demonstrate a proof of concept solution.
• Link to free trial: Procensol.com/automation-free-trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at iain.macdonald@procensol.com. Tell them what format you need. It will help if you say what assistive technology you use.