INTEGRITY360 LIMITED

OKTA

Okta is a leading identity solution providing single-sign on, multi-factor authentication, access provisioning and lifecycle management for both cloud based and on-premise applications.

Features

• Single Sign-On
• Universal Directory
• Identity Lifecycle Management (Identity Provisioning)
• Advanced Server Access
• Multi Factor Authentication
• Adaptive Multifactor Authentication
• API Access Management
• Access Gateway
• Identity Workflows
• Integrations (eg. Active Directory and SAAS Apps)

Benefits

• Securely store users and passwords and Enforce password policies
• Seamless access from any device or location
• Reduced helpdesk cost, and password resets
• Passwordless experience
• Reduce users and customers IT friction
• Automate joiner, mover, leaver process, including account deprovisioning
• Reduce audit time and risk
• No hardware, quick to deploy
• Access Gateway to on premise applications (application proxy)
• Workflows: Identity driven, low code workflow automations

£60 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

370865955059348

Contact

Paul Momirovski
+44 20 3397 3414
bidreviewboard@integrity360.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Okta has extensive list of integrations with can be viewed at https://www.okta.com/integrations/ however via various different types of connectors Okta can integrate most applications subject to scope.; ; Some main integration partners include:; Zoom; ServiceNow ; AWS; Slack; Office 365; Salesforce; VMware
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • Appropriate Licensing
  • Access for integration configurations.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA's for the different support levels can be found at: https://support.okta.com/help/s/article/Okta-Support-Service-Level-Agreements-by-Customer-Success-Package
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic Success Business Hours: 12 hours/day x 5 days/week, excluding US holidays (6:00am - 6:00pm in the timezone of the Customer's HQ site); Premier, Premier Access & Premier Plus Success Business Hours: 24 Hours/Day x 7 Days/Week x 365 Days/Year; Premier Plus Success also includes a Customer Success Manager
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Okta offers three support tiers to match your organization's needs; Basic, Premier and Premier Plus. Basic Support - The Okta Basic Success Package gives you access to training, the helpdesk forum, FAQs, on-line user guides and tutorials, and briefings of upcoming releases. Premier Support - The Okta Premier Success Package gives you access to live and pre-recorded training, 24x7 support with 1 hour response times, FAQs, on-line user guides, and tutorials so you get the most value from Okta. Premier Plus Support - The Okta Premier Plus Success package offers the most exclusive level of support. In addition to your own support number and priority routing to support engineers, you’ll work with a named Customer Success Manager (CSM), who is dedicated to understanding where your business is today, where you’d like to be tomorrow, and how Okta can help you get there. For more info on Okta support options please visit support.okta.com
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
• End-of-contract process: Okta is a subscription based software so customers will have the opportunity to renew their licences before their contract comes to an end, this can be a 1 or multi-year term. If the customer chooses not to renew, the contract is ended.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Okta web portal is browser based for both types of devices so only differences will be between the device display properties. The Okta mobile application is available at no extra cost.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Okta has many ways to interact, including a web dashboard. The web dashboard is utilised by users to open assigned applications using Okta initiated single sign on (including multi factor). Administrators will use the web interface to do CRUD (Create, Read, Update, Deactivate) of users and groups as well as setup application connections and configure authentication and multifactor policies.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: WCAG 2.0 AA, working towards WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Okta's API is a REST API that can be used to set up, manage and make changes to the service, including interactions against Users, Applications, Groups, Administration (Managing Admins and Event Information). The API can also be used for authentication and session management. Full Documentation, Developer Instances and Postman templates are also availably publicly via the developer.okta.com website. Most functions available in the admin dashboard are also available through the API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Modular licensing allows for specific solution creation per user demand. Dashboard and branding can be altered to meet user requirements and API allows for further customisation.

Scaling

• Independence of resources: Being able to scale is only one part of the equation. Today’s users expect a seamless experience while IT adapts to an increasing demand. Interruptions and downtime can severely hurt organization’s productivity. Okta is built to handle this challenge with a guaranteed 99.9% uptime, and zero planned downtime. Furthermore, Okta has maintained a 100% global uptime in the last 2 years, with no major service disruption, as it scaled 640% in the amount of authentications per month it needed to handle. Okta is never taken offline for updates or maintenance.

Analytics

• Service usage metrics: Yes
• Metrics types: While usage data and service metrics can be discovered within our system log. High level reports can be provided by the Okta team as required on request.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Okta/Auth0

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Currently, the only way to bulk extract data from Okta is using the Okta API (freely documented). Optional Services can be purchased in order to provide assistance in the data extraction process.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Via the Okta API
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Via the Okta API
  • SCCM
  • Directory Services (such as Active Directory)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Identity is Always On, and so are we. We built the Okta service for high availability and a guaranteed uptime. https://support.okta.com/help/Documentation/Knowledge_Article/Okta-Support-Service-Level-Agreements-by-Customer-Success-Package
• Approach to resilience: Since we are aiming for billions of users and authentications, in 2014 we rolled out a new platform architecture that will get us to extreme scale. We call this architecture “cells”. A cell is a self-contained instance of the entire Okta service. Any fault in infrastructure is contained within a cell using a High Availability (HA) architecture, and even in case of an entire datacenter going down, another cell in a different geography takes ownership of the affected accounts within an hour.
• Outage reporting: You can see an updated status of Okta’s availability at all times by going to trust.okta.com. All users will also receive email alerts informing them of the problem, estimated outage time and a further email once fully restored.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Employees authenticate via the Okta service, including 2 factor authentication into the Okta portal, from where they can get Single Sign On access to applications
• Access restrictions in management interfaces and support channels: Access to support channels is only granted to administrative users and security check is carried out when a user raises a support ticket. Management interfaces is also locked down to administrative users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Only Okta's technical operations team has access to the production environment containing customer data. Network layer controls ensure that privileged access is always enforced through whitelisted IPs and hosts, using encrypted VPN tunnels through non-standard ports. Technical operations personnel are assigned an SSH key pair to authenticate to the production environment. Second-factor authentication is provided by a physically separate hardware MFA Token, such as a Yubikey.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company, Inc.
• ISO/IEC 27001 accreditation date: 8/7/2016
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certificate is limited to the information security management system (ISMS) supporting Okta’s cloud-based Identity-as-a-Service (IDaaS) platform and aligned with ISO/IEC 27018:2014 in accordance with the Statement of Applicability version 3.2, dated March 28, 2016.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 1/5/2015
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: OnDemand Identity-as-a-Service (“IDaaS”) system for the period May 1, 2015, to May 31, 2016, (the “description”) based on the criteria set forth in paragraph 1.26 of the AICPA Guide Reporting on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy (SOC 2®) (“description criteria”) and the suitability of the design and operating effectiveness of controls described therein to meet the criteria for the security, availability, and confidentiality principles set forth in TSP section 100, Trust Services Principles and Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy (AICPA, Trust Services Principles and Criteria) (“applicable trust services criteria”), throughout the period May 1, 2015, to May 31, 2016. We have also examined the suitability of design and operating effectiveness of controls to meet the requirements set forth in the Cloud Security Alliance's Cloud Controls Matrix Version 3.0.1 control specifications.
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2
  • HIPAA
  • Fed Ramp

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: https://trust.okta.com/compliance; ISO 27018, SOC 2 Type II, CSA Star, FedRamp, FIPS 140-2)
• Information security policies and processes: The Okta team understands the need for its service to be both highly available and secure, and every aspect of the organization reflects this. From its hiring practices to the software it develops and the operational environment in which it runs, Okta understands that it is Always On. Okta enables enterprise administrators to increase security above what is available through traditional on-premises technologies. By offering strong password management capabilities, account management capabilities, easy-to-deploy multifactor authentication, and encrypted attributes, the enterprise is now able to put strong controls on high-value data while balancing the ease-of-access users demand. Okta is a leader in third-party certifications, physical and network security architecture, and reliability, so customers need not worry about putting authentication data in the cloud. Okta is trusted by organizations of all sizes and in all industries. Contact your sales representative to find out how Okta can make you more agile, more available, and more secure.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Okta’s change control process is audited and attested to in our SOC 2 Type II report. The final build is promoted to QA, which is responsible for all security, unit, and regression testing on the build. Once it passes testing, it is finalized and released to technical operations who perform deployment testing the build. After successful deployment testing, the build is deployed to staging where it will bake in for a week. Once passed, it is put through another deployment test and then installed to production. Further information can be found in Okta's change management standard operating procedures (SOP) document.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Okta conducts continuous internal vulnerability assessment, as well as annual external penetration testing. If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta's security team employs a risk ranking system for all technical vulnerabilities. The ranking system also accounts for all published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the next release cycle or hot patch within the context of business feasibility. Medium-risk issues are addressed within the next four release cycles. Low-risk issues are addressed when possible with feature updates.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Okta utilizes a number of monitoring tools with centralized logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Okta has formally documented incident response & disaster recovery standard operating procedures (SOPs) that describe discovery, investigation, escalation, containment, notification, and documentation processes. Customers are provided this SOP document upon request and under NDA.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Okta has a climate strategy, and renewable electricity program - annually we match our global office and remote workforce electricity consumption with renewable electricity by purchasing renewable electricity certificates (RECs). Okta knew that having a robust climate strategy would be essential to our long-term success to identify principles to guide our work moving forward. Okta’s climate strategy has four pillars. Reduce our energy consumption: Focus on impact, starting with where we have direct influence. We’re beginning our journey in the place where we can take immediate action—our offices. Our first aim is to reduce our overall energy consumption. Electrify: we lease our offices and we are working to reduce the amount of natural gas in our real estate portfolio and move to electricity, which can be covered by renewable electricity. Purchase renewable electricity: For the energy we still consume, we plan to transition from GHG emitting fossil fuels to renewable energy—like solar and wind. We will start this by purchasing renewable energy certificates (RECs) to match every megawatt-hour of electricity that we consume at our offices and our remote workforce. To maximize environmental and social impact, Okta purchased RECs from the California Bright Schools solar program, which supports renewable energy education and the installation of solar energy in schools across the state. Engage our value chain on climate. The majority of our emissions are from our value chain/vendors. We want to partner with our vendors to reduce their emissions, and we ask new vendors with climate questions using new vendor forms. Okta works collaboratively with our internal and external partners. We are partnering with a broad set of stakeholders such as Business Council on Climate Change (BC3) and Clean Energy Buyers Association (CEBA).

  Tackling economic inequality

  Okta is committed to diversity, equity, and inclusion. As such, we understand the need to build a diverse workforce to continue to fuel innovation and collective growth. At Okta, we prioritize building a balanced team in order to continue to nurture a culture of inclusion and belonging.

  Equal opportunity

  Through Okta for Good, Okta’s social impact arm, we’ve made a $1M commitment over three years for racial justice and equity and workforce development grants. We also formed a Racial Justice and Equity Employee Advisory Board, consisting of leaders from People of Color @ Okta (POC@Okta); the Diversity, Inclusion, and Belonging; and Okta for Good teams, to determine where we’ll award these new grants. Additionally, there are specific processes built into our hiring practices to ensure diverse hiring practices. For more information about Okta's commitment to diversity, inclusion and belonging, please see: https://www.okta.com/diversity/

  Wellbeing

  Modern Health, Okta’s employee assistance program (EAP) provider, balances on-demand digital tools with virtual coaching (and therapy, if needed). Employees set up the approach that best meets their needs and covers employee family members, all at no cost.

Pricing

• Price: £60 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 Day trial period in which you have full suite access for 100 users limited to 5 applications.
• Link to free trial: https://www.okta.com/free-trial/FRT/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.