MINDSFULL LTD

Mindsfull: Healthcare

We want to make sure people with mental health issues have access to services that can provide them with the right support.
Mindsfull Digital platform signposts users to appropriate services and provides NHS Bodies with insight into their patient population mental health needs to help shape the right service provision.

Features

• About My Mental Health
• Directory of Services
• Service Feedback
• News/Blog
• Events Calendar
• Reminders & Notifications
• Mood Tracker
• Emergency Contacts
• Direct Dial
• Multi-Lingual Translation

Benefits

• Reduction in GP referrals for mental health
• Reduction in hospital admissions and re-admissions
• Reducing waiting list for services and lead-time for appointments
• Reducing spend on pharmaceutical drug treatments for mental health conditions
• Reduction in suicide rates

£15,000.00 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@mindsfull.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

370917790336551

Contact

Graham Kavanagh
01709 286001
sales@mindsfull.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The Mindsfull service is agnostic of devices and browsers, but requires these to be on supported versions.
• System requirements:
  • Supported versions of Operating System
  • Supported versions of Browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: An initial response is provided within 15 mins during Mon-Fri 09:00 - 17:00. Support questions raised at weekends will be responded to on the following Monday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support is included within the cost of the service and is available via telephone and email on weekdays (Mon-Fri) between 09:00 - 17:00.; ; Extended Support can also be arranged outside of the mentioned service hours if agreed between Mindsfull and the customer separately.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We will set-up a customer account on Mindsfull digital platform and assign a dedicated Project Manager. ; ; A kick-off meeting will be organised with key stakeholders to agree timescales for the rollout of the solution to pupils, parent/carers and teachers. ; ; Mindsfull support team will undertake all configuration work of surveys and data visualisations.; ; User documentation and online training videos are available for end users, should they be required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Mindsfull Admin can use the service interface to download data as CSV files.
• End-of-contract process: Access to the Mindsfull Platform will cease on the contract end date. No additional costs apply.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mindsfull has been designed as a responsive web-app which allows the user interface to automatically optimise for use on different devices and browsers.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Insert text here
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Mindsfull has been tested against various voice-to-text and screen reader assistive technologies and has worked successfully.
• API: No
• Customisation available: Yes
• Description of customisation: Mindsfull enables customers to brand the solution with their own digital assets. This can be completed by our support team.

Scaling

• Independence of resources: The service scales automatically based on load.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes. Mindsfull logs service usage metrics including user logins, survey completion rates and service uptime/downtime. This available to Mindsfull Admins via real-time dashboards in the service portal.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Mindsfull Admins can use the service interface to download data as CSV files or PDF.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Word
  • PDF
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Mindsfull has a guaranteed availability of 99.8%. Any development or maintenance work that could result is service downtime is notified to customers in advance and is deployed outside of core working hours.; ; If Mindsfull does not deliver the service level and interruptions in live operation are not caused by customer actions then they are eligible for service credits for the duration where the guaranteed maximum downtime is exceeded. ; ; Please refer to our Service Level Agreement document for further details.
• Approach to resilience: Available on request.
• Outage reporting: In the unlikely event of service outages, these are reported by our support team via email and phone with continued communication until issue resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Mindsfull web-based administration system is restricted and authenticated via username and password. There is also the option to plug-in authentication software to provide multi-factor authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are working towards ISO27001 compliance and follow the security governance principles within this framework.
• Information security policies and processes: We are working towards ISO27001 accreditation and follow information security management policies within this framework. ; ; The responsibility for the implementation of policies and processes lies with the Directors. ; ; Policies are reviewed annually by the Directors to ensure they stay align with the business scaling.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow configuration and change management practice as per the ISO27001 framework.; ; Any development work on the WEM platform that underpins Mindsfull is held in separate staging environment for automated unit-testing and QA testing before live deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We follow the principles of ISO27001 practices to support vulnerability management process. ; ; We use third-party tools to identify and provide reports on vulnerabilities. Those items classified as critical are dealt with immediately, with other classifications being prioritised into the development pipeline for future deployment. ; ; Penetration testing is conducted every six months by a third party to supplement this activity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We follow the principles of ISO27001 practices to support protective monitoring approach. ; ; We use third-party tools to identify and provide reports on vulnerabilities. Those items classified as critical are dealt with immediately, with other classifications being prioritised into the development pipeline for future deployment. ; ; Penetration testing is conducted every six months by a third party to supplement this activity.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow the principles of ISO27001 framework in our approach to incident management. Incidents are logged via email or telephone with our Support Team, where they will then be reviewed and a resolution plan defined and customers kept updated until incident closure.; ; Any major incidents identified internally will be reported to customers via email with a follow-up phone call from a Director. Customers will be provided with updates on resolution activity until incident closure.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Optional
• Covid-19 recovery:

  Covid-19 recovery

  In the UK, mental health disorders are the leading cause of child disability, and there are high unmet child mental health needs. The COVID-19 pandemic has intensified known risk factors for child mental health disorders and disrupted support structures, leading to concerns that children’s mental health may be negatively affected.; ; There has been limited research published to date about the mental health of children during the COVID-19 pandemic. Most studies that have been undertaken have found that, on average, children’s mental health had worsened during the pandemic, although the majority of children remained well. Assessment of NHS data has shown that rates of referrals to child mental health services are now at record highs. Evidence suggests that those at greatest risk of poor mental health during the pandemic include children with previous mental health or learning difficulties and those at socioeconomic disadvantage.; ; Mindsfull is a digital wellbeing and mental health platform that supports schools in assessing the wellbeing and mental health of both their pupils and staff using evidence-based surveys. ; ; The surveys can be conducted at any frequency during the academic year with advanced data visualisations and analytical tools enabling a baseline to be created and any changes to be easily tracked and monitored.; ; Schools can use the survey information collected to inform signposting to early intervention and prevention services, supporting the covid-19 recovery for children whose mental health has been negatively impacted by the pandemic.
• Tackling economic inequality:

  Tackling economic inequality

  Optional
• Equal opportunity:

  Equal opportunity

  Mindsfull is provided as a universal digital wellbeing and mental health platform for all pupils and staff within schools to support them in assessing the wellbeing and mental health using evidence-based surveys. ; ; The surveys can be conducted at any frequency during the academic year with advanced data visualisations and analytical tools enabling a baseline to be created and any changes to be easily tracked and monitored.; ; Schools can use the survey information collected to inform early intervention and prevention services.
• Wellbeing:

  Wellbeing

  Mindsfull is a digital wellbeing and mental health platform that supports schools is assessing the wellbeing and mental health of both their pupils and staff using evidence-based surveys. ; ; The surveys can be conducted at any frequency during the academic year with advanced data visualisations and analytical tools enabling a baseline to be created and any changes to be easily tracked and monitored.; ; Schools can use the survey information collected to inform early intervention and prevention services.

Pricing

• Price: £15,000.00 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@mindsfull.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.