AIRBOX SYSTEMS LIMITED

Airbox ACANS, MOSAIC situational awareness software, ResilienceDirect, Juno, Protect, Airbox

Airbox produces the most comprehensive suite of situational awareness tools available anywhere on desktop/mobile. Designed for planning, execution and after action review, and allowing operations to continue whilst no internet access is available, our software is trusted by law enforcement, military, special forces, search&rescue, fire and medical emergency services.

Features

• Connect and inform users regardless of location, platform or device
• Secure interoperability across permitted partner organisations
• Secure joint integration and interoperability within permitted user groups/levels
• Locally installed mapping/navigational charts ensuring availability regardless of connectivity
• Schematics/overlays for informed decision making and understanding of environment
• Annotations allowing clear, immediate information sharing with users within operation
• E-logging functionality for auditability and evidential purposes
• Creating and sharing navigational routes by road, sea and air
• Secure, real-time asset tracking, chat functionality and live video streaming
• FAA/NOTAMS, weather, airspace/obstacle overlays and warnings (ACANS)

Benefits

• Real-time information ensures faster decision making and response times
• Improved resource management and coordination (internal and multi-agency)
• Mitigate strategic risk and increase confidence in strategic decisions
• Single source of information- collated and accessed in one location
• Increased auditability and access to quality evidential information
• Reduced cost from using one system to collate information
• Secure collaboration and sharing of information with permitted user groups
• Geospatial awareness for mission planning and review
• Simple deployment through an app download
• Hosted or on-premise solutions available

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@airboxsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

371095174910637

Contact

Airbox Systems
01235 227360
contracts@airboxsystems.com

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Planning maintenance window weekly on a Wednesday between 10:00~12:00 UK Time
• System requirements:
  • IOS OS versions supported by Apple
  • Android versions supported by Google
  • Windows versions supported by Microsoft
  • Chrome, Firefox, Safari and Edge up to date versions

User support

• Email or online ticketing support: Yes
• Support response times: Clients should submit tickets to the support desk. The support desks standard core hours are 09:00 to 17:00 (UK time) between Monday and Friday. Response times for tickets are 4 hours within these hours. Anything reported out of hours will be picked up during the next support desk working day. Customers can opt for 24/7/365 support at an additional cost, anything urgent (P1-high priority) outside of these hours should be reported separately via phone call and will have response times which will be defined in a separate document issued to clients in line with the client onboarding.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Airbox will offer standard remote support based on priority of support request submitted. Bug severity and timeframes to identify a resolution are defined as follows: P1 : Actual/potential to cause operational failure/safety/security risk to Airbox Users. Fix: Reasonable endeavours - 2 hours target; P2 : Major fault, system remains available but with limited capability Fix: Reasonable endeavours - 8 business hours ; P3 : Hindrance or loss of minor functionality that does not impact on operational capability and system remains available ; P4 : Irritant but acceptable; 24/7/365 support or other enhanced support can be provided at an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Airbox provides one remote or on-site train-the-trainer training session per contract dependent on client requirements, to be agreed in advance. Additional sessions can be quoted at an additional cost. User manuals and e-learning will be sent to the client upon activation of software. Some organisations choose to embed Airbox into their own training programmes and Airbox can provide assistance to support this.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Powerpoint
  • Excel
  • Video
• End-of-contract data extraction: The client contacts identified on the ISO 27001 and GDPR compliant Client Data Management form will be contacted by Airbox to confirm whether data should be extracted or deleted.
• End-of-contract process: On the day of contract termination, access to the server through the clients devices will be removed. Client contacts will be contacted by their Customer Success Manager to confirm whether data should be extracted or deleted.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding/Offboarding documentation is transmitted to clients usually via e-mail.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop version is optimised for control room use, whilst the mobile devices are optimised for operational use in the field.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: All devices provide a map/chart interface. Tools within the application enable the user to track other users, annotate the map itself, associate documents or icons with a geolocation and view relevant overlays or schematics. All changes are shared instantly across users within the operation and viewable within their UI. In essence, we provide a single pane of glass to all activities carried out by a geographically disparate and remote team. In the case of ACANS , and in addition to the interoperability outlined above, the focus is on providing pilots all information required to create and follow a flight plan
• Accessibility standards: None or don’t know
• Description of accessibility: Airbox tools are exempt from accessibility standards on the basis that they are mapping products.
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: Restful APIs are offered for integration to supported third party providers.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can engage with our Product Team regarding professional services for potential customisation.

Scaling

• Independence of resources: Use of real time monitoring with parameter-based alarms and on demand scaling.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of users; Date/time of last log in ; On demand reports by support request
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: A formal request for data extraction needs to be sent to the assigned Customer Success Manager and dependant on currently work flow is normally performed within 1 calendar month of receipt of a written (email) request from the customer.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • KML
  • GPX
• Data import formats: Other
• Other data import formats:
  • CSV
  • ODF
  • KML
  • PDF
  • JPG
  • PNG
  • API available for integration to supported third party systems
  • A wide range of formats which varies over time

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.90%
• Approach to resilience: Our service is designed for high availability and operational resilience by leveraging the AWS Well-Architected Framework, specifically the Reliability Pillar, to eliminate single points of failure. The architecture utilises multiple AWS Availability Zones (AZs) within the UK Region, providing physically distinct and isolated locations with redundant power and networking to ensure seamless failover during localised disruptions. Resilience is maintained through a Shared Responsibility Model, where we employ automated health checks, Auto Scaling, and Elastic Load Balancing to proactively manage traffic and recover from component failures without manual intervention. To meet strict public sector RTO and RPO requirements, we utilise AWS Backup and cross-zone data replication, ensuring data integrity and continuous service delivery in alignment with NCSC Cloud Security Principles.
• Outage reporting: Email and SMS alerts to Airbox support team.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to permitted Airbox staff. A regular review of users with these permissions is carried out as per ISO 27001.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Airbox Systems operates a 'Resilience-by-Design' governance model, independently certified to ISO/IEC 27001:2022 and ISO 22301:2019, and technically verified through Cyber Essentials Plus.
• Information security policies and processes: Airbox Systems operates a rigorous Information Security Management System (ISMS) that is independently certified to ISO/IEC 27001:2022 and fully aligned with the 14 NCSC Cloud Security Principles. Our security posture is governed by a comprehensive suite of policies—including Data Protection, Access Control, and Incident Management—which are reviewed annually by the Board to ensure they evolve with the threat landscape. These policies are operationally supported by our Cyber Essentials Plus certification, which provides technical assurance through regular vulnerability scanning and security testing of our cloud infrastructure.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our service maintains ISO 27001 certification, ensuring that our configuration and change management processes are governed by a rigorous, internationally recognised Information Security Management System (ISMS). We employ an Infrastructure as Code (IaC) model using AWS-native tools like AWS Config and Terraform to track the entire lifecycle of service components, providing a continuous audit trail from provisioning to decommissioning. Every change undergoes a Risk Assessment and peer review within our CI/CD pipeline, where automated guardrails and detective controls ensure that all modifications adhere to our certified security baselines and the NCSC Cloud Security Principles.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our organisation adheres to ISO 27001 (Control 8.8) and NCSC Cloud Security Principle 5 by utilising Qualys VMDR for continuous, agent-based vulnerability scanning across our AWS estate. This provides real-time detection and risk-based prioritisation via Qualys TruRisk, ensuring that the most critical threats to our infrastructure and applications are identified immediately. Remediation is orchestrated through Qualys Patch Management, allowing us to automate the deployment of security updates within our certified SLA timelines
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our organisation maintains ISO 27001 compliance and adheres to NCSC Cloud Security Principle 7 (Protective Monitoring) by deploying an integrated security stack featuring Microsoft Sentinel and Microsoft Defender XDR. We utilise Defender XDR for real-time, cross-domain detection and automated response across endpoints, identities, and cloud workloads, while Sentinel serves as our cloud-native SIEM to provide centralised log aggregation and advanced security analytics. This 'unified security operations' approach ensures that all telemetry is correlated into high-fidelity incidents, enabling our team to proactively hunt for threats and meet strict public sector audit requirements through comprehensive event logging and automated, bi-directional incident management.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our organisation maintains ISO 27001 (Annex A 5.24) and NCSC Cloud Security Principle 5 compliance through a structured, 24/7 incident response lifecycle managed within a unified SOC. We leverage Microsoft Defender XDR for automated threat containment and Microsoft Sentinel for advanced correlation and forensic investigation across our AWS and Microsoft environments, ensuring that security events are triaged, analysed, and remediated according to strict severity-based SLAs. All incidents are managed through documented playbooks—from initial detection to recovery—with mandatory post-incident reviews (PIRs) to drive continuous improvement and ensure a comprehensive audit trail for public sector compliance.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trials may be available to new customers that meet specific criteria, in consultation with the Airbox business development team. Trials are time bound and details of the service offering included in the trial would be provided in the quote following initial consultation meeting.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Thursday 13 June 2024
• What the ISO/IEC 27001 doesn’t cover: No sections or clauses are omitted
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B4892aa0-dd70-407e-aecc-80f7ee6f0e55
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 26b0d1a2-79e1-4b4b-86e0-d7137e6ce412
• Other security certifications: Yes
• Any other security certifications:
  • All technical and operational staff are NPPV3 vetted.
  • Fully aligned with the 14 NCSC Cloud Security Principles.
  • Data processing operations governed by framework compliant with DPA 2018.
  • ISO 22301:2019

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@airboxsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.