EQUIPPLE LTD

Equipple

Equipple helps schools gear up for more effective parent-teacher meetings, empowering teachers to spot what matters, act with speed and communicate with confidence.

Features

• Scheduling of Parent-Teacher Meetings
• Aggregation of data for Teachers
• AI-Generated Insights for Parents

Benefits

• Reducing administration burden for teachers
• Raising standards in schools

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart@equipple.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

371232581107613

Contact

Stuart Henry
07816482657
stuart@equipple.com

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Low-Code Database Management Systems

  Data integration and intelligence

  • Data Ingestion and Transformation Software
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: School Management Information Systems
• Cloud deployment model: Private cloud
• Service constraints: Our service integrates with school information systems via Wonde, a widely used and secure data aggregation platform. Schools that do not already have a Wonde connection can set one up at no cost, and onboarding is typically quick. Aside from this integration requirement, there are no specific service constraints, hardware limitations, or planned maintenance arrangements that would impact buyers.
• System requirements: MIS compatible with Wonde; no additional software or hardware required.

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond and resolve support tickets within 48 hours, irrespective of weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer virtual training and support in our 'Pro' tier (£2 per pupil) and in-person support including training for staff in our 'Max' tier (£3 per pupil). This training is conducted by a dedicated customer success manager which the school/MAT is assigned.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Equipple offers a free 30 day trial and online support during this process. We also provide a full support portal of videos and articles to support end-users with each task. Onsite training is then provided for schools availing of the 'Max' tier to ensure that teachers and leaders are getting the most out of the software.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • Video walkthroughs
  • Interactive tutorials
• End-of-contract data extraction: At the end of a contract, users can extract all of their data. Upon request, we provide a full data export in a structured format (e.g., ZIP file containing all records) delivered securely via encrypted transfer.; We provide support during this process to ensure data is transferred smoothly and without loss and no additional fees apply for standard data export.
• End-of-contract process: Once a contract expires Equipple retains the school's information for 90 days and then securely deletes the data.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is designed to be accessible to all users and follows WCAG 2.2 AA and EN 301 549 principles. All written guidance is provided in clear, plain English with consistent structure, headings and descriptive labels. Images and screenshots include meaningful alt text, and videos are supplied with captions and transcripts.; PDF versions are tagged for accessibility, with logical reading order and bookmarks for straightforward navigation. We ensure adequate colour contrast, scalable text, and avoid relying solely on colour to convey meaning. Interactive elements—such as walkthrough videos and setup checklists—are also designed to support assistive technologies.; Overall, users can choose the format that best suits their needs, and our documentation remains accessible throughout the full onboarding and offboarding process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Equipple provides the same core functionality on both desktop and mobile. The mobile interface is optimised for smaller screens, which means users see a condensed view of the data. While not all information can be displayed simultaneously on mobile, key data is prioritised and presented in a clear, accessible format to ensure full service continuity.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: We ensure consistent performance for all users through a combination of modern cloud infrastructure, load balancing, and automatic scaling. Our platform is hosted on a scalable cloud environment that monitors real-time demand and dynamically allocates additional compute and storage resources whenever required. This prevents any single customer’s usage from impacting others.; ; Resource isolation techniques are also used to protect critical operations so that high demand from one organisation does not reduce service quality for others. This approach guarantees predictable performance during peak periods.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export their data as PDF. We can also provide it as a CSV file upon request
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We do not have a standard SLA in place but we always aim to respond to a customer within 24 hours and have always achieved this as is evidenced by our excellent customer feedback and 100% retention rate.
• Approach to resilience: Information is available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: We restrict access to individuals by removing them from the software at source meaning that they are unable to access the platform. This can be done at a school level or remotely by Equipple
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We approach data governance extremely seriously. We have completed Cyber Essentials for all staff and are currently undertaking ISO27001 audits and pen testing.
• Information security policies and processes: We follow a comprehensive Information Security Management System aligned with ISO/IEC 27001:2022 and SOC 2 controls. Our policies cover access control, data protection, encryption, incident response, business continuity, vendor management, and secure development.; Information security is overseen by our Security Lead, who reports to the executive team. Policies are enforced through mandatory staff training, role-based access controls, audit logging, regular risk assessments, and independent third-party audits. Compliance is monitored continuously, with incidents escalated through a defined reporting and response process.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a structured configuration and change management process aligned with ISO 27001 and SOC 2 practices. All service components are tracked throughout their lifecycle in a configuration management system, including ownership, version history, and deployment status.; Changes follow a formal workflow: they are logged, risk-assessed, and reviewed for potential security impact before approval. High-risk changes undergo additional security review and testing in a controlled environment. All production changes require authorised approval, are monitored during deployment, and are fully auditable through automated logging and version control.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a continuous vulnerability management process aligned with ISO 27001 and SOC 2. Potential threats are assessed through automated vulnerability scanning, dependency monitoring, penetration testing, and ongoing risk assessments. We track threat intelligence from reputable sources such as vendor security advisories, CVE/NVD feeds, and industry security communities.; Patches are prioritised based on severity: critical vulnerabilities are typically addressed within 24–48 hours, with high/medium issues scheduled into the next secure release cycle. All fixes are tested before deployment, and remediation progress is fully logged and reviewed as part of our security governance.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use continuous protective monitoring across our infrastructure and applications. Potential compromises are identified through automated alerting from log analysis, intrusion detection, anomaly monitoring, and behaviour-based threat detection. Suspicious activity is escalated to our security team through a defined incident workflow.; When a potential compromise is detected, we immediately investigate, contain, and remediate the issue, using predefined incident response procedures. Initial triage begins within minutes, and confirmed security incidents are handled according to severity, with critical incidents addressed immediately and tracked through to full resolution and post-incident review.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a formal Incident Management process aligned with ISO 27001 and SOC 2. We maintain pre-defined playbooks for common events such as service outages, security alerts, data access issues, and performance degradation.; Users can report incidents through our support portal or by email, which automatically logs the issue into our ticketing system. Each incident is triaged, assigned a severity level, and handled by the appropriate team.; We provide incident reports on request or for any significant event. Reports include a timeline, root-cause analysis, impact assessment, actions taken, and preventive measures to avoid recurrence.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a free 30 day trial for schools which allows schools to assess the platform fully and make an informed decision.
• Link to free trial: https://app.equipple.com/onboard

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9f7b26f7-7745-4db4-9f78-832f51ed548e
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart@equipple.com. Tell them what format you need. It will help if you say what assistive technology you use.