Exponential-e Ltd

Azure Cloud Services

Exponential-e's Microsoft Azure Cloud service provides an assured, low-risk review and migration of on-premises or hosted environments to related services within the Azure portfolio of services. We are an experienced Tier-1 Microsoft CSP partner with managed and professional service capabilities in-house.

Features

• Low Risk Migration planning and execution with reduced user impact
• Full Support Options, including end-user helpdesk
• Full suite of CSP Licensing Options Available
• Optional ExpressRoute Connectivity
• Optional Managed Online Backup for Azure services
• Full analysis of service utilisation and dependencies
• Full analysis of application utilisation and dependencies
• Deployment of full service monitoring services
• Detailed analysis of the current architecture, and of in-house skills
• Complete full risk assessments and costs modelling of target state

Benefits

• Lower your cost of ownership by reducing your Azure bills
• Full compliance with relevant data standards and laws
• Mix and match Microsoft Azure license plans
• 24x7x365 UK support desk
• Accelerated response times & escalation to Microsoft Premier Support
• Full system dependencies are reviewed before evaluating the migration options
• All aspects covered, from connectivity to full Azure service management
• Secure & Sovereign
• Pay only for active services
• Knowledge transfer: full handover of knowledge throughout our engagement

£646 to £1,341 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbids@exponential-e.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

371597885950517

Contact

Kay Sugg
02034358835
psbids@exponential-e.com

Planning

• Planning service: Yes
• How the planning service works: We use our experience in reviewing existing customer environments with our customers to determine the service requirements and dependencies. We take into account the 5 R's of migration (Rehost, Refactor, Rearchitect, Rebuild, and Retire) to determine the correct destination.; ; This provides detailed information to allow us to plan the most appropriate solution for each system/application when migrating it to Azure.; ; When migrating systems to Azure we identify pinch-points and application dependencies such that migration risks can be well understood and hence minimised. Our PRINCE2 accredited project team will control the process, ensuring milestones are met and delivery proceeds smoothly and within budget.; ; Azure contains a wealth of services that can lead to unplanned technology sprawl, in turn leading to poor user experiences and a degradation of value. Our skilled design teams will ensure only suitable component services are delivered and properly scoped, designed, and subsequently deployed.; ; Regardless of the hybrid authentication requirements, and third-party solutions around authentication, security, and access control required, our expertise and experience will ensure a holistic design is produced with well-defined migration plans and costs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Microsoft Azure Active Directory
  • Microsoft 365
  • Microsoft Windows 10
  • Microsoft Enterprise Mobility and Security (EM+S)
  • VMware
  • Hyper-V
  • Physical hardware

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service includes multiple phases to ensure the correct approach to establishing new or migrating existing services to Azure: Assess, Migrate, Optimise, Secure and Manage.; ; In preparation for the migration we will work with you to review the existing infrastructure to note and document the existing design, service and application dependencies, licenses, service issues etc.; ; This information is then used to determine the correct migration option for each existing service to be migrated to Azure (5 R approach) to meet the required availability and functional requirements.; ; We will then adopt a pilot basis design to prove the migration methods, and adjust the overall scope based on the results achieved.; ; Our implementation teams will ensure the smooth delivery of changes to all in-scope services with minimal user disruption.; ; We will work with our customer to review and implement security protection for the Azure environment in order to protect data, applications, and infrastructure quickly with built-in (or 3rd party) security services in Azure, including Security Center, Key Vault, Azure DDoS Protection, Azure Information Protection, and Application Gateway.; ; Project activities are meticulously planned in advance, and controlled by our expert project management team to ensure it meets our customer's and their users' needs.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As a Tier-1 Microsoft Cloud Solutions Provider (CSP), we are able to offer a full complement of Azure licensing and Microsoft support, from basic platform and licensing only to full system and end-user desktop support.; ; Our service is able to further reduce your Azure bills via CSP to reduce the overall infrastructure and software expense of the environment. This service also includes our ability to implement service monitoring to guarantee license compliance and governance for the environment.; ; As part of our planning approach, all workloads that will be established in or migrated to Azure will be thoroughly tested with all dependent systems and users to ensure it meets the expected quality and performance to business applications as well as end-users.; ; Our PRINCE2 accredited project team will control the process, ensuring milestones are met and delivery proceeds smoothly and within budget.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: Pen Test Partners

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our hosting and software services provides professional services to plan and execute implementations and migrations to Azure, as well as managed services to support all of these environments.; ; Our engineers are delivering these services for a range of system environments, including Amazon AWS, customer private cloud, Exponential-e Cloud, Microsoft Azure, Microsoft Dynamics 365, Microsoft 365, Microsoft Teams Calling/Direct Routing, and third party clouds.; ; Our services are underpinned by our qualified and experienced team of Azure experts that have been working with Azure since its inception. Managed and Professional Services are available on a 24x7x365 basis, from our engineers that are predominantly based in the UK.; ; We provide a full range or services to our customers using Azure already, from CSP 1st line support and Premier Support escalations 24x7 to full environment implementation, migration, and support.

Service scope

• Service constraints: Implementation (PS) and Support services (MS) are available in English.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 Target Response Time - 15 mins; P2 Target Response Time - 15 mins; P3 Target Response Time - 30 mins; P4 Target Response Time - 30 mins; ; Support response times are as follows:; P1; 24x7x365; 15min response; P2; 24x7x365; 15min response; P3; 24x7x365; 30min response; P4; 24x7x365; 30min response; ; Users can manage the status and priority of support tickets, and escalate them to Sev A Premier Support tickets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Business Hours (09:00 - 17:00), weekdays excl Bank Holidays.; Extended Business Hours (08:00 - 18:00), weekdays excl Bank Holidays.; 24/7/265, including Bank Holidays.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: All Microsoft Cloud Services

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/04/2024
• What the ISO/IEC 27001 doesn’t cover: Details available on request.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 12/04/2024
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: Details available on request.
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Self-Assessment
• PCI DSS accreditation date: 8/11/2023
• What the PCI DSS doesn’t cover: Details available on request.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC Type 2
  • BS 10012 Personal Information Management
  • HSCN Stage 3 Compliance
  • ISO 9001 - Quality Management
  • ISO 27017 - Private Cloud Security
  • ISO 20000-1 - Service Management
  • BS 10012 - Data Protection (GDPR)
  • ISO 22301 - Business Continuity
  • ISO 50001 - Energy Management
  • ISO 14001 - Environmental Management

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  MAC 4.1: Delivering environmental benefits Exponential-e is committed to continually improving environmental performance and monitoring environmental effects from our activities to identify potential areas for improvement. We are accredited and operate within internationally recognised management standards (9 ISO’s) of which two are focused on Environment Management (ISO 14001:2015) and Energy Efficiency (ISO 50001:2015). This standard specifies the requirements for establishing, implementing, maintaining and improving an energy management system with a systematic approach in achieving continual improvement of energy performance, including energy efficiency, energy security, energy use and consumption. Critical to our core operation is our national network infrastructure, and cloud infrastructure. Thanks to unique cooling technology, our Data Centres are the most environmentally efficient in the UK. They save customers on average around £1.1 million per megawatt and 6,000 tonnes of taxable carbon annually compared with an average Data Centre facility. Some of the practices deployed to achieve carbon footprint include: • All our Data Centres are ISO 14001 accredited with robust environmental management systems • Procuring consumed energy from sustainable energy sources wherever possible • Ensuring the use of hot/cold aisle cooling design in our Data Centres, which reduces energy consumption as the cooling is more efficient and helps our customers to reduce their carbon footprint • Using the latest virtualisation (VDC) technologies to ensure the most efficient utilisation of hardware resulting in the overall optimisation of our client’s infrastructure. Our VDC delivers dedicated processing instead of having multiple, underutilised physical servers, which helps minimise our environmental impact • The business considers the environmental impact of goods and services within procurement processes. Working with suppliers, contractors and indeed clients to lessen the environmental impact of their operations. • Homeworking practices have been developed to allow homeworking whilst preserving security of company data and access to IT systems.

  Covid-19 recovery

  MAC 1.5: Improvements to workplace conditions Exponential-e operates to ISO22301 – Business Continuity Management System (BCMS) standard. This means our critical business functions have existing and proven business continuity plans which are reviewed, exercised and/or tested regularly. In line with this standard, we have taken the following steps: • Implemented flexible working arrangements for any high-risk employees, or employees who are unable to travel due to other reasons relating to the coronavirus (Covid-19) • Conducted a full Business Impact Analysis (BIA), considering shift patterns, physical segregation and cover arrangements across all of our core 24*7 service operations to maintain the appropriate resource levels • Implemented ongoing monitoring of our workforce and skills capability to ensure all our personnel are multi-skilled and have monitoring in place to address any weakness or gaps • Completed capacity planning and forecasting of the current and future levels of resource utilisation, taking into consideration the enactment of multiple Business Continuity scenarios • Introduced enhanced presence of our on-site cleaning personnel throughout the day and evening to ensure the cleanliness of our facilities is maintained • Initiated a change freeze across our core platforms to allow our key resources to focus on service availability and reacting to changes our customers may require • Limited any non-essential travel to customer or vendor sites, making the best use of remote technology to ensure we maintain our quality of service and open engagement throughout this period of uncertainty. Exponential-e has since initiated remote working at a larger scale in a controlled manner. Our Head Office has implemented a Hybrid working model for all staff who are able to work remotely for two days a week and in the office for maximum of three days a week. This also reduces our carbon emissions through travelling and heating/lighting of office premises.

  Tackling economic inequality

  MAC 3.1: Diverse supply chain Exponential-e maintains a policy of working with diverse partners and SME organisations where there is a defined benefit to our customers, and where the limitations of the contract or security requirements are not at risk in any way, which must be our overriding consideration. We reach out to our wider supply chain partners should any subcontracting opportunities arise during the contract duration. If any strategic supplier fails to deliver and thus breaches the terms of their contract, we will invoke the use of alternative and pre-qualified suppliers. We plan for these contingencies and maintain a supply chain that does not rely on any single source of fulfilment. MAC 3.2: Supporting innovation & disruptive technologies We will hold regular engagements, in which we will review, present, and collaborate on new technology and commercial initiatives throughout the life of the contract, and (when applicable), driving equality throughout our supply chain. MAC 3.3: Scalable & future-proofed methods to modernise delivery/increase productivity We work with innovative and agile supplier organisations who bring innovative technology solutions to market, by providing a framework to enable the deployment of their services within our stable and risk-controlled corporate environment. MAC 3.5: Manage cyber security risks Exponential-e maintains Cyber Essentials Plus and ISO 27001 accreditations. Additionally, Exponential-e operates a 24 x 7 x 365 CSOC desk to alert for any cyber security issues and potential risks. Our CSOC is built using trusted Unified Security Management (USM) technology, which unlike other SIEM software, combines powerful SIEM and log management capabilities with other essential security tools such as asset discovery, vulnerability assessment, intrusion detection (NIDS and HIDS) to provide a centralised security monitoring of networks and endpoints, all through a single pane of glass.

  Equal opportunity

  MAC 5.1 Provision of inclusive working environment As a commitment to reducing the disability employment gap Exponential-e has adopted a hybrid working model that allows flexibility. Hybrid working, sometimes referred to as "blended working", is a form of flexible working that allows employees to split their time between attending the workplace and working remotely (typically from home). MAC 6.1: Tackling inequality in the contract workforce We are committed to equal pay for the contract workforce. To address our gender pay gap, we have a number of initiatives in place, to not only attract more female talent, but to encourage a more balanced, and rewarding workplace: • Working with educational institutions to help attract more women into STEM focused roles • The data shows that the disparity in the bonuses paid is due to the fact there a very few women in senior sales positions. We have a junior sales mentoring programme for both men and women, equally, to encourage progression into senior sales roles, especially for women • Training is available to cover areas like Equality & Diversity, Unconscious Bias • We have established a Women’s Working Group who will assist in supporting the attraction, retention and promotion of our female talent across the business • Flexible working arrangements for all staff to encourage work life balance. Placement Programme & Apprenticeships Every year Exponential-e offers placements and apprenticeships to students whose degrees would benefit from working in an operational technical environment. The students are paid, which allows them to practice the theory learnt in the classroom in a real world environment; while also supporting themselves financially. As part of our commitment to the Government’s Apprenticeships Levy Programme we actively work with registered apprenticeship companies to provide upskilling opportunities to employees across a range of subjects.

  Wellbeing

  MAC 7.1: Support health and wellbeing in the workforce All staff are eligible to join our Private Health scheme (on completion of probationary period) run by Vitality which actively encourages physical and mental wellbeing through a broad variety of programmes design to promote and incentivise wellbeing. Exponential-e has also implemented the six standards in the Mental Health at Work commitment and where possible follows the mental health enhanced standards in Thriving at Work, as follows: 1. Prioritise Health Wellbeing Through Systematic Programme of Activities Exponential-e partnered with Care first as an Employee Assistance Programme (EAP) to provide online and counselling services to all our employees. 2. Work Design & Culture Drives Mental Health Outcomes Exponential-e offers the following benefits package for all eligible employees - Life Assurance, Private Medical Scheme, Employee Assistance Programme, Ride to Work Scheme, Season Ticket Loan, Employee Referral Scheme and Purchase of Holiday Scheme. 3. Promote Open Culture Around Mental Health Exponential-e has seen a huge shift in attitudes to mental health and we promote and support employees to think and talk about their mental health which subsequently helps the organisation to thrive. 4. Increase Organisational Confidence & Capability Exponential-e recognises the importance of leadership and management development and provides programmes designed to upskill our managers and strengthen our leadership capabilities. 5. Provide Mental Health Tools & Support Exponential-e partners with Care first as an Employee Assistance Programme (EAP) to provide online and counselling services to all our employees, including a series of webinars including stress awareness, social anxiety, long Covid, how weather can affect mood and behaviour, financial wellbeing, and breaking bad habits. 6. Increase Transparency/Accountability Through Reporting Annual Employee Opinion Surveys are used to drive improvements. A monthly Employee Engagement Pulse Survey helps to keep our finger on the pulse of the organisation.

Pricing

• Price: £646 to £1,341 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbids@exponential-e.com. Tell them what format you need. It will help if you say what assistive technology you use.