Node4 Ltd

Disaster Recovery as a Service (DRaaS)

Node4's DRaaS offers top-tier disaster recovery for virtual machines. With hypervisor-level replication and continuous data protection, it ensures minimal Recovery Point Objective (RPO) and Recovery Time Objective (RTO). Available from premises to N4Cloud or between N4Cloud Data Centres, it's a flexible, storage-agnostic solution.

Features

Utilises enterprise class technology for award-winning, reliable disaster recovery services
Protection between N4Cloud Data Centres or premises to N4Cloud services
Standby virtual machine copies ensure readiness for immediate disaster response
Hypervisor-level replication simplifies safeguarding compared to application-level alternatives
Storage-agnostic approach eliminates need for specific hardware purchases or maintenance
Continuous replication with a 5-day journal for near-instant recovery
Achieves enterprise-grade protection with seconds-level RPO and minutes-level RTO
Cost-effective DR solution, leveraging N4Cloud infrastructure and industry standard software
OPEX pricing model—pay only for what you use, reducing costs
Integrates with N4Cloud and Connectivity services for robust DR solutions

Benefits

Ensures business continuity with rapid recovery from data loss incidents
Minimises downtime, protecting reputation and reducing potential revenue loss
Simplifies disaster recovery management, freeing up IT resources for innovation
Scalable to business needs, avoiding unnecessary investment in infrastructure
Reduces total cost of ownership with no upfront hardware investment
Offers financial flexibility with an operational expenditure pricing model
Enhances data protection without the complexity of traditional DR solutions
Provides peace of mind with continuous protection and instant failover
Facilitates compliance with data protection standards and business continuity requirements
Enables robust DR strategy, integrating seamlessly with existing IT environments

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@node4.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

Node4 Ltd James Tandy
Telephone: 0345 123 2222
Email: bidmanagement@node4.co.uk

About your service

Service categories

IaaS

IaaS Storage

Block
File

Service scope

Service constraints: Node4 will endeavour to perform essential maintenance during periods of lower usage and will endeavour to give the Customer ten days prior notice. In the event of an emergency, change or Service Affecting Incident notice may be less than 24 hours.
System requirements: Requirement to deploy a virtual replication 'agent' within source environment.

VMware vSphere hypervisor environment

Minimum dedicated bandwidth must be at least 5 Mb/sec.

Specific platform requirements depend on size of replication estate
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud

User support

Email or online ticketing support: Yes
Support response times: Node4 shall prioritise all Service Tickets based on its reasonable assessment of the Priority level (P1 to P4); and respond to all Service Tickets in accordance with the initial response times specified below:
Response Acknowledgement - P1=30 Mins, P2=1 Hour, P3=2 Hours, P4=4 Hours
Commencement – P1=1 Hour, P2=2 Hours, P3=4 Hours, P4=N/A
Frequency of Updates – P1=1 Hour, P2=2 Hours, P3 and P4 =12 Hours if Resolve / Target to Fix exceeded
Resolve / Target to Fix – P1=4 Hours, P2=8 Hours, P3=12 Hours, P4=36 Hours.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.2 AA
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Yes, at an extra cost
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: WCAG 2.2 AA
Web chat accessibility testing: Standard testing with accessibility software.
Onsite support: Yes, at extra cost
Support levels: Foundation Support - Business Hours/ Break Fix (MS Escalation)
Maintain- 24x7x365/ Break Fix (MS Escalation)
Monitored - 24x7x365/ Proactive Monitoring (MS Escalation)
Managed - 24x7x365/ Managed Service (MS Escalation)
Support available to third parties: Yes
AI chatbot: No

Onboarding and offboarding

Getting started: A Request for Information (RFI) form is issued to onboarding users allowing users to define the Virtual Machines and Protections Groups that are to be protected.
As a managed service, Node4 perform a remote (attended or unattended) full setup of source and target environments.
Service documentation: Yes
Documentation formats: PDF
End-of-contract data extraction: In the case of a replication DR services, users already have their data available to them locally. The replicated data held by Node4 is simply a journalled copy of that data.
End-of-contract process: At the cessation of a DR contract, Node4 simply cease to accept further replications and the replication services are shut down at the source side by the client or by Node4
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: No
API: No
Command line interface: No

Scaling

Independence of resources: The DRaaS infrastructure is architected to provide standby resources available to all users in the event of a live failover or failover test.
Node4 actively manages the environment to ensure virtual machine hosts, journal capacity and storage capacity is pre-allocated to ensure minimum contention in the event of simultaneous failovers."
Usage notifications: Yes
Usage reporting: Email
Optimising consumption: No
Automatic scaling: Yes

Analytics

Infrastructure or application metrics: No

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Supplier-defined controls
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
Protecting data at rest: Physical access control, complying with another standard
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Backup and recovery

What’s backed up: Virtual Machines (VMs)

Virtual Protection Groups which are related groups of VMs
Backup controls: " The service provides the Customer with access to a hosted software package which, when configured, will replicate the disks of a virtual machine on the source platform to the Node4 Cloud DR Service platform in a specified site.
In the event of a disaster, the Customer may invoke a “disaster recovery event”. When invoked, Node4 will start the replicated copy of each virtual machine (“standby VMs”) on the Node4 Cloud platform
Datacentre setup: Multiple datacentres with disaster recovery
Scheduling backups: Users schedule backups through a web interface
Backup recovery: Users can recover backups themselves, for example through a web interface
Backup and recovery: Yes
RPO/RTO: Yes

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network
Data protection within supplier network: Other
Other protection within supplier network: As a network provider, Node4 would not as standard encrypt data in transit (over MPLS network or Internet). Node4 can, however, provide customer specific solutions which use IPSec encryption through encrypted MPLS (Cisco DMVPN for example) or SD WAN type services.

Availability and resilience

Guaranteed availability: The following equation will be used to calculate Backup Services availability. References to minutes are to the number of minutes in the applicable Monthly Review Period: ((Total minutes – Total minutes Unavailable)/Total minutes) x 100 Node4 will provide the Customer with service credits for failure to meet the following targets:
Availability <99.99%-99.85%, Service Credit as % of Monthly Service Charge = 5%
Availability <99.85%-99.7%, Service Credit as % of Monthly Service Charge = 10%
Availability <99.7%-99.5%, Service Credit as % of Monthly Service Charge = 20%
Availability <99.5%-99.0%, Service Credit as % of Monthly Service Charge = 25%
Availability <99%, Service Credit as % of Monthly Service Charge = 50%"
Approach to resilience: Node4 operate fully resilient Datacentres, core DWDM network and our Cloud platforms use our own buildings and assets.
Outage reporting: Node4 may raise faults against alarms on the Node4 Network or customers monitored equipment. If a fault affects your services then we will use reasonable endeavours to promptly inform the named contact(s) via our helpdesk system primarily, or by telephone in circumstances where the fault means that that they would not receive email. The start time of a fault is the time it is detected by us and a Service Ticket number is allocated. For services affecting multiple customers we will post updates on www.n4status.com

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Access is only granted to those that require access. Access can only be provided by those with the correct permission to authenticate. Management networks are isolated.
Access restriction testing frequency: At least every 6 months
Management access authentication: Multi-Factor Authentication (MFA)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)
Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Dedicated device on a government network (for example PSN)

Dedicated device over multiple services or networks

Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001

Other
Other security governance standards: ISO 27017, ISO 27018
Information security policies and processes: Node4 operates an Information Security Management System (ISMS) which conforms to ISO27001. The purpose of the ISMS is to assess and manage risk and to protect the organisation’s information assets from all threats, whether internal or external, deliberate or accidental. The CEO has approved the information security policy. The Information Security Objectives of Node4 are to: -

Protect information against unauthorised access

Assure the confidentiality of information

Maintain the integrity of the information

Ensure the availability of information as required by the business processes

Meet all regulatory and legislative requirements

Implement, maintain and test DR / BC plans in line with the security policy
Train all staff on information security

Continually review and improve the ISMS

Additional policies and procedures exist to support the Information Security Policy. These include, but are not limited to, physical and logical access controls, network security, malware controls, vulnerability management and business continuity.

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: All changes are assessed for their potential security impact through the Change Advisory Board. A Low-Risk change is one which has a possibility of causing up to a Priority 3 or 4 Incident. A High-Risk change is one which has a possibility of causing a Priority 1 or 2 Incident or a large amount of Priority 3 and 4 Incidents for multiple customers.
Vulnerability management type: Undisclosed
Vulnerability management approach: Vulnerability testing is performed monthly using internal and external tool sets. Vulnerabilities are assessed and remediation actions performed depending on risk. Information about potential threats is provided by the vulnerability scanning tools.
Protective monitoring type: Undisclosed
Protective monitoring approach: Protective monitoring is performed by the SIEM tool and monitored by the Security Operations Centre. The SIEM provides realtime alerts of any potential compromises and a process of detect, analyse and response is followed with 1 hour.
Incident management type: Undisclosed
Incident management approach: The following approach in used for incident management to ensure the objectives are achieved

Incident Resolution is achieved in the most effective manner

All Incidents are identified promptly and correctly

All Incidents are evaluated, categorised, and prioritised correctly

Communication is maintained with all Stakeholders throughout the lifecycle of all Incidents

All Incidents are constantly monitored throughout their lifecycle

Incidents are handled as outlined in the Incident Management Schedule Document here: -
https://node4.co.uk/app/uploads/2022/07/Schedule-Incident-Management-07.04.2021-release.pdf
Post-quantum cryptography secure: No

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
Who implements virtualisation: Supplier
Virtualisation technologies used: VMware
How shared infrastructure is kept separate: Compute separation is provided by a hypervisor.

Network and storage virtualisation techniques are also employed.

We operate a software defined network which standardises the deployment of secure networks for our customers

Energy efficiency

Energy-efficient datacentres: No

Pricing

Discount for educational organisations: No
Free trial available: No

Discount

Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

Which of the core deployment models you intend to offer

Public Cloud
Private Cloud

Public Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing: Baseline pricing for Azure services will be available via the Azure website. Node4's baseline pricing for add-on packages is available via our Service Definition document.
Baseline Pricing - Web link: https://azure.microsoft.com/en-gb/pricing
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: None.
-
Additional sources of cost reduction: For longer term contracts, efficiency savings may also be available. Additionally, for Azure CSP models, Node4 can provide a discount against the Microsoft standard pricing.

Private Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing: Our baseline prices are contained within the pricing document attached to our G-Cloud service offering.
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: None.
-
Additional sources of cost reduction: Longer-term contracts will attract a discount, as will efficiency savings integrated as continuous service improvement.

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Reseller

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Microsoft Azure

Website address/upload for organisation

Website address

https://marketplace.microsoft.com/en-us/partners/eab32f66-83b2-40aa-a080-b2b06c2a3338/overview

ISO 9001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

Are you reliant on the Cloud Service Provider for some accreditations

ISO 14001 certification

Provided

ISO 27017 certification

Provided

Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

Yes

ISO 27018 certification

Provided

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?: Yes
Cyber Essentials Plus certificate Number: 462842f5-50d4-4c01-a98b-98fd0ee1f716

Non-mandatory Standards and certifications

ISO 28000:2022 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Other security certifications: No

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Plans for positive actions with community groups.

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format

Cookies on Digital Marketplace

Disaster Recovery as a Service (DRaaS)

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

About your service

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Backup and recovery

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Security governance

Operational security

Secure development

Separation between users

Energy efficiency

Pricing

Discount

Formula for calculating price of your services

Mandatory certifications

Cyber Essentials

Non-mandatory Standards and certifications

Social value

Service documents