BUI LTD

a2zManaged

BUI's Azure Managed Services is a comprehensive solution that assists you in optimizing, securing and managing your cloud infrastructure. Whether you require to migrate to the cloud, modernize your existing applications, or scale your business, our team of Azure professionals will guide you through every step of your cloud journey.

Features

• Managed Support Services for platform and service incidents and requests
• Cloud Security Posture Management
• Cloud Infrastructure Auditing and Logging
• Policy-Driven Security for Cloud Infrastructure
• 24/7/365 BUI Support for Service Incidents
• BUI Cloud Management Platform, Infrastructure Review, Service Review
• Managed Virtual Machines, including Operating System Support
• Managed Cloud Network, including Network Configuration
• Managed Identity Security and Identity Protection
• Monthly Azure cost and optimisation review

Benefits

• Cloud Security Posture Management
• Cost Management
• Cloud optimisation
• Skill augmentation- day-to-day Management
• 24/7/365 availability to skills and support
• Around-the-clock Azure monitoring and technical support

£135 to £220 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKGovCloud@bui.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

372052135309787

Contact

Thys Janse van Rensburg
+44 2045 666490
UKGovCloud@bui.co

Planning

• Planning service: Yes
• How the planning service works: BUI is an Azure Expert Managed Service Provider (MSP) that leverages the Microsoft Cloud Adoption Framework (CAF) to help customers plan, implement, and consume Azure services. BUI uses the CAF to assess and plan customer Azure journeys, ensuring a consistent, structured, and predictable approach to Azure cloud engagements.; ; The CAF provides a detailed roadmap for cloud adoption, including guidance on defining migration objectives, conducting a thorough assessment of the current environment, developing a migration strategy, and designing an appropriate Azure architecture. BUI works closely with customers to develop a tailored cloud adoption strategy and design that meets their specific requirements while facilitating a seamless transition to the cloud. BUI provides technical support services to help customers troubleshoot and resolve issues, ensuring a smooth and successful Azure journey
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: BUI provides training and awareness to customers for cloud and security through various workshops and programs. For example, BUI offers a “Discover Sensitive Data Workshop” to improve the security posture and protection of hybrid and multi-cloud infrastructure workloads. This workshop provides hands-on training in ongoing security monitoring and incident response, and helps customers operationalize Microsoft Defender for Cloud to reduce overhead.; ; BUI also offers a “Secure Multi-Cloud Environments' program, which provides customers with expert consulting to enable them to make the journey to the cloud through the innovative use of technology.; ; In addition to these programs, BUI has a team of expert advisors and technical consultants that can provide customers with tailored training and awareness programs to meet their specific needs and requirements
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: BUI, Azure Expert Managed Service Provider , leverages the Microsoft Cloud Adoption Framework (CAF) and programs like Azure Migrate and Modernization Programs (AMMP) to drive cloud migrations with customers. BUI uses the CAF to provide a structured and consistent approach to cloud adoption, ensuring that customers have a clear roadmap for their migration.; BUI uses tooling to provide customers with detailed insights into their current environment, including dependencies, resource sizing, and cost estimates. This information is used to develop a tailored migration strategy that meets the customer’s specific requirements.; ; The Azure Migration and Modernization Program is a program that provides customers with support and guidance throughout their cloud migration journey. BUI leverages AMMP to provide customers with expertise, in-depth assistance from FastTrack for Azure engineers, and access to free tools and automation. AMMP also offers support for a wide range of common migration and modernization scenarios, including infrastructure and database migration, virtual desktop infrastructure, and app and data modernization.; ; Overall, BUI leverages the Microsoft Cloud Adoption Framework, Azure Migrate, and the Azure Migration and Modernization Program to provide customers with a comprehensive and structured approach to cloud migration, ensuring a smooth and successful transition to the cloud.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: BUI, as an Azure Expert Managed Service Provider (MSP), can assist customers with quality assurance and performance testing when migrating workloads to Azure. BUI can review the application infrastructure and conduct the required assessment and performance analysis using Azure logs and application insight metrics. Based on this review, BUI can detail and implement improvements to ensure that the application is hosted on a highly performant platform that can scale as demand for services increases.; ; BUI also includes an annual Disaster Recovery (DR) test as part of its MSP support tier. The DR test is scheduled with the customer and BUI teams to ensure application and resource availability and performance during the DR test and when reverting from DR instances. The environment is initially assessed to establish the current resilience configuration and overall architecture in relation to its expected Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).; ; Overall, BUI can assist customers with quality assurance and performance testing when migrating workloads to Azure, ensuring a smooth and successful transition to the cloud.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • CyberMXDR - Managed Extended Detection and Response
  • DFIR - Digital Forensics and Incident Response
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: CEH

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: BUI provides a range of support services to customers in the cloud. These services include consulting, operations management, and 24/7 help desk support. By offloading these tasks to BUI, customers can free up their internal IT teams to focus on more complex initiatives and efforts that drive new business outcomes.; ; BUI also offers Cloud Managed Services, which provide proactive monitoring and maintenance of cloud environments. These services cover a set of defined tasks, including monitoring, alerting, and maintenance.; Overall, BUI provides a range of support services to customers in the cloud, helping them to effectively monitor and maintain their cloud environments and focus on driving new business outcomes.

Service scope

• Service constraints: BUI’s a2zManage service is a pure remote service that provides support to customers in the cloud.; The a2zManage service is delivered remotely, meaning that customers can access support from BUI’s team of expert advisors and technical consultants without the need for on-site visits. This allows for a more efficient and cost-effective support experience, as customers can receive assistance from BUI’s team of experts without incurring travel or other expenses.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This would be dependent on what the question entails, but generally within 30 minutes of receiving the ticket.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: BUI Provides three support subscription levels:; 1. Level 1 - 24/7x365 Support; 2. Level 2 - Business Hrs; 3. Level 3 - Add hoc, next business day support.; ; Level 1 = £1,240 p/month; Level 2 = £690 p/month; Level 3 = £0 p/month; ; Both Technical Account managers /Customer success manager and Cloud Support Engineers are provided

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Last Revision Date: 30/10/2023
• What the ISO/IEC 27001 doesn’t cover: Annexure A Controls pertaining to Software Development
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO22301:2019

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  BUI creates opportunities, supporting economic growth and business creation.; BUI creates employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas.; BUI creates employment and training opportunities.; BUI supports educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.; At a head office level opportunities for entrepreneurship and to help new, small organisations to grow, supporting economic growth and business creation is done.

  Equal opportunity

  We have an Employment Equity Committee which assist is tackling inequality in employment, skills and pay in the contract workforce.; Along with the above we have Modern Slavery Statement and an Internship programme that supports in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills.; The Employment Equity Committee assists in maintaining a great working environment for disabled individuals as well.

  Wellbeing

  BUI offers Medical Aid to all employees, assisting with physical and mental health. ; Further to that BUI partakes in CSR Initiatives to assist the community as well.

Pricing

• Price: £135 to £220 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKGovCloud@bui.co. Tell them what format you need. It will help if you say what assistive technology you use.