VE3 GLOBAL LTD

PromptX for Regulators – Casework Evidence & Correspondence Assistant (SaaS)

PromptX for Regulators is a SaaS service that supports regulated casework by enabling permission-aware search, summarisation and evidence assembly across case repositories. It helps teams produce traceable evidence packs, chronologies and correspondence summaries within governed workspaces.

Features

• Permission-aware AI search
• Casework workspace templates
• Evidence pack knowledge cards
• Entity extraction across cases
• Chronology and timeline building
• Correspondence summarisation

Benefits

• Faster case preparation
• Reduced manual document searching
• Consistent case notes
• Improved evidential defensibility
• Better investigator productivity

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

372194541530693

Contact

Nikhil Alex
02045520840
prime@ve3.global

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: PromptX operates standalone but commonly extends Microsoft 365 (SharePoint, OneDrive, Teams) and Microsoft Entra ID for SSO/RBAC. It integrates with ServiceNow, Dynamics 365, Salesforce, Confluence, Jira and other repositories via secure APIs/connectors to deliver governed search, summarisation, knowledge cards and workflow automation.
• Cloud deployment model: Public cloud
• Service constraints: Effectiveness depends on access to approved casework repositories and correct permission configuration. The service supports evidence assembly and summarisation but does not make regulatory decisions. Some repositories may require technical configuration for connectivity. Outputs rely on source data quality and agreed case management standards.
• System requirements:
  • Stable internet connection
  • Supported SSO identity provider
  • Access to case repositories
  • HTTPS outbound connectivity
  • Role-based access controls
  • Compliance with data protection policies

User support

• Email or online ticketing support: Yes
• Support response times: We provide 24×7 email and online ticketing support. Standard enquiries are acknowledged within 30 minutes, with response times faster for priority incidents. Weekend and bank-holiday response times remain the same for supported customers under Enhanced and Premium SLAs
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide four support tiers: Standard, Enhanced, Premium and Managed. Standard includes business-hours support, incident handling and access to cloud support engineers. Enhanced adds extended-hours cover, proactive monitoring and improved response SLAs. Premium provides full 24×7 support, priority incident handling, continuous monitoring and scheduled service reviews. Managed offers a fully managed 24×7 service including optimisation, patching, lifecycle management and operational governance. Support pricing varies by tier and is charged as a monthly managed-service fee based on scope and SLA. Customers selecting Enhanced, Premium or Managed tiers receive access to a Technical Account Manager or Cloud Support Engineer for architectural guidance, optimisation recommendations and ongoing assistance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a structured onboarding process to help users adopt PromptX quickly and safely. This includes tenant setup, environment configuration, and guided sessions to enable SSO/RBAC, user provisioning, and initial workspace creation. We support buyers to connect approved information sources using standard connectors/APIs, apply governance settings (for example retention and audit visibility), and define prompt templates and knowledge card structures aligned to operational needs. Users receive role-based training through online workshops, recorded tutorials, and self-service documentation (accessible and searchable). Administrator enablement covers configuration, monitoring, change control, and support procedures. Where required, we provide onsite training and “train-the-trainer” sessions to build internal capability. We also offer a short pilot phase with agreed success measures, feedback loops, and refinement of prompts/workflows before wider rollout, followed by a transition into live service with clear support routes and service review cadence.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At contract end, buyers can extract their data and outputs using built-in export tools and secure APIs. Administrators can export workspace content, knowledge cards, prompt libraries, audit reports and usage metrics in open formats such as CSV and JSON, and can request assisted bulk exports where needed. Exports are transferred securely (TLS 1.2+ and, where required, encrypted transfer mechanisms). Buyers retain access for an agreed notice period to complete extraction. Once extraction is confirmed, accounts are deactivated and data is retained or securely deleted in line with the agreed retention schedule, with deletion confirmation provided.
• End-of-contract process: At the end of the contract, We enter a controlled offboarding period. Included in the contract price: continued access for the agreed notice period, support for standard data export via the user interface and APIs, confirmation of successful export (if requested), account deactivation, and secure deletion or retention in line with the agreed retention policy. We provide end-of-service communications, a closure checklist, and deletion confirmation once sanitisation is completed. Additional costs apply only for optional services outside standard offboarding, such as extended access beyond the notice period, specialist support to migrate configurations and content into another platform, bespoke export packaging or transformation into non-standard formats, recovery/rehydration of archived environments, or additional consultancy for integration decommissioning and operating model transition. Any additional work is agreed in advance through a statement of work and priced separately
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: PromptX provides a secure, browser-based interface with role-based navigation, search, and workspace views. Users can ask questions, run permission-aware searches across connected sources, generate summaries, and create or reuse knowledge cards and approved prompt templates. Workspaces support review and approval workflows, controlled sharing, and export of permitted outputs. Administrators access configuration screens for connectors, roles/permissions (SSO/RBAC), retention controls, and policy settings, plus monitoring dashboards and audit logs. The interface is responsive for desktop and mobile, with contextual help and guided onboarding.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We test PromptX with users who rely on assistive technology to validate real-world accessibility. This includes keyboard-only navigation, screen readers (NVDA and JAWS), voice control and magnification tools. We run structured task-based sessions (search, open workspace, review outputs, approve/publish knowledge cards, export) to confirm focus order, headings/landmarks, form labels, ARIA attributes, error messaging, and contrast meet WCAG 2.2 AA expectations. We also use automated scans (e.g., Axe/WAVE) to identify regressions, then retest fixes with assistive-technology users before release.
• API: Yes
• What users can and can't do using the API: Users can use the PromptX REST API (TLS 1.2+) to integrate and automate approved functions within their tenant. Setup via API supports enabling pre-approved connectors, registering applications/credentials, configuring workspace metadata, and applying role mappings where permitted. Users can make changes such as creating/updating knowledge cards, submitting content for processing, triggering search and summarisation jobs, exporting permitted outputs, managing prompt templates, and retrieving usage metrics and audit events. Limitations apply for security: tenant provisioning, licence assignment, core security policy changes (for example MFA/SSO enforcement), and platform-level configuration are restricted to admin interfaces and require privileged approval. API access is scoped by RBAC, audited, rate-limited, and subject to payload limits and third-party source/API quotas. We recommend using a sandbox/test environment for integration development before promoting configurations to production via controlled change processes.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes. Buyers can customise PromptX primarily through configuration, not bespoke development. Administrators can configure workspaces, user roles and permissions (SSO/RBAC), connector settings for approved sources, retention and governance controls, and policy settings such as output logging and audit visibility. Users with the right permissions can customise prompt templates, knowledge card structures, review/approval workflows, dashboards, and search filters to align with team processes. Configuration is performed through the admin console and, where enabled, via secure APIs. Business users can personalise views (saved searches, favourites, workspace layouts) without coding, while technical administrators can configure integrations, metadata mappings, and automation rules. All customisations are governed by role-based controls, are auditable, and can be tested in non-production environments before promotion to production using controlled change management.

Scaling

• Independence of resources: We protect buyers from “noisy neighbour” impacts through tenant isolation and controlled resource allocation. Each buyer’s data, identities and permissions are logically separated, with dedicated quotas and throttling for compute-intensive operations such as indexing and summarisation. Auto-scaling and load balancing add capacity during peaks, while API rate limits and workload scheduling prevent any tenant from consuming disproportionate resources. We monitor per-tenant utilisation (latency, throughput, error rates) and apply proactive capacity management and alerting to maintain agreed performance. Where required, we can apply reserved capacity or dedicated processing pools for high-volume buyers, ensuring predictable service behaviour and consistent user experience.

Analytics

• Service usage metrics: Yes
• Metrics types: PromptX provides usage and operational metrics including active users, login frequency, workspace activity, feature utilisation, prompt/template reuse, search and retrieval volumes, response latency, error rates, API consumption, connector health, and export activity. Security and governance metrics include audit log events, permission changes, and policy/control usage. Metrics support service optimisation, capacity planning, assurance, and reporting.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export their data using built-in export tools in the PromptX interface and via secure REST APIs. Administrators can export workspace content (including knowledge cards, prompt templates, configuration settings where permitted), audit logs and usage metrics, and filtered result sets. Exports can be run on-demand or scheduled, and large datasets can be provided as bulk exports through support using secure transfer methods. Access to exports is controlled by RBAC and all export activity is logged for auditability.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee 99.9% monthly availability for the PromptX SaaS service, measured on a calendar-month basis and excluding pre-notified planned maintenance. Availability is calculated as: (total minutes in month − unavailable minutes) ÷ total minutes in month. If availability falls below 99.9% in any month, buyers receive service credits applied to the next invoice as follows: 99.0%–99.89%: 5%, 98.0%–98.99%: 10%, 95.0%–97.99%: 20%, below 95.0%: 25% of the monthly service fee for the affected service. Credits are requested via the service desk within 30 days of the month end and are capped at 100% of the monthly fee. Major incidents include a written summary and corrective actions.
• Approach to resilience: PromptX is designed for resilience using a multi-tier, cloud-native architecture with redundancy across compute, storage, and networking. The service is deployed across multiple availability zones within the selected UK region, with load balancing and auto-scaling to maintain performance during demand spikes or component failures. Data is stored on resilient managed services with replication and integrity checks, and encrypted backups are taken regularly with tested restore procedures to meet defined RPO/RTO targets. Continuous monitoring, health probes, and automated restart/failover routines detect and remediate failures quickly, supported by documented operational runbooks and on-call escalation. Datacentre and platform resilience patterns (including zone/region architecture) can be provided to buyers on request under appropriate confidentiality arrangements.
• Outage reporting: PromptX provides transparent outage reporting through multiple channels. We maintain a service status dashboard showing real-time availability, active incidents, planned maintenance, and historical uptime. Buyers can subscribe to email alerts to receive incident notifications, progress updates, mitigation actions, and resolution confirmation. For technical teams, we provide an API endpoint to query service health and incident status for integration with monitoring tools. During major incidents, we issue regular updates until restoration and share a post-incident report summarising impact, root cause, and preventive actions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to PromptX management interfaces is restricted using RBAC, enforced MFA, and least-privilege permissions. Administrative actions are available only to authorised tenant admins and vetted VE3 support roles, with segregation of duties for higher-risk changes. Privileged access is time-bound where possible, and all access and actions are logged and monitored. Support channels require identity verification and ticket authentication, and support staff access buyer environments only with explicit approval, for a defined purpose and duration, with full audit trails.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate an Information Security Management System (ISMS) aligned to ISO/IEC 27001, supported by cloud controls aligned to ISO 27017 and NCSC Cloud Security Principles. Policies cover access control (least privilege, RBAC, MFA), secure configuration baselines, encryption and key management, vulnerability and patch management, logging and monitoring, incident response, secure software development, change/release management, backup and disaster recovery, supplier assurance, and data handling/retention. Reporting structure: accountability sits with an executive sponsor, with day-to-day governance led by our CISO/Information Security Lead. Security Operations works with engineering and service delivery to manage monitoring, triage, and compliance. Security performance and risks are reviewed through a security governance forum and reported to senior leadership. Ensuring compliance: mandatory training, joiner/mover/leaver controls, segregation of duties, CI/CD security checks (review, scanning, secrets), continuous monitoring, regular vulnerability scans and external penetration tests, internal audits, and tracked remediation through risk registers and corrective action plans.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We follow an ITIL-aligned configuration and change process for PromptX. Service components (environments, versions, infrastructure settings, integrations/connectors, schemas and governance controls) are version-controlled and tracked through their lifecycle using configuration repositories and CMDB-style records with ownership, relationships and full change history. Changes follow a standard workflow: request, impact assessment, approval, build, test, deploy and review, with rollback options. Every change includes a security impact assessment covering access/permissions, data flows, encryption, logging, retention and third-party integrations. Higher-risk changes require security review and CAB approval before release.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We run a structured vulnerability management process for PromptX. Threats are identified via automated scans (infrastructure, containers, dependencies), configuration checks, SIEM/log monitoring, penetration tests, and cloud/vendor security advisories. Findings are triaged using CVSS, exploitability, exposure and business impact, with Security and Engineering owning remediation. Critical vulnerabilities are patched within 24–72 hours where feasible; high/medium issues are fixed within agreed SLAs or the next maintenance window and verified by re-scans. We source threat intelligence from NCSC alerts, CVE/NVD, cloud provider bulletins (e.g., Microsoft/AWS/Google), vendor advisories and reputable security research.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We provide continuous protective monitoring using centralised logging, SIEM correlation, and anomaly detection to identify potential compromises such as suspicious logins, privilege escalation, unusual API usage, and unauthorised configuration changes. Alerts are triaged immediately and, for suspected compromise, we follow runbooks to contain access, isolate affected components, investigate root cause, and recover service. We respond to critical security incidents within 1 hour and provide timely buyer communications and a post-incident report.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We follow an ITIL-aligned incident management process with pre-defined runbooks for common events such as access issues, performance degradation, integration failures, and security alerts. Users report incidents via the service desk portal, email, or phone; monitoring can also raise incidents automatically. Incidents are logged, prioritised, assigned, and tracked to resolution with regular updates. For major incidents, we provide a formal incident report covering impact, timeline, root cause, corrective actions, and prevention measures.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1.25%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Staunchly Management and System Services Limited
• ISO/IEC 27001 accreditation date: Saturday 6 January 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Staunchly Management and System Services Limited
• ISO 9001 accreditation date: Saturday 24 June 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D87607cd-0025-481e-8f94-0800702f70cf
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F46b0858-b762-40d1-9775-dbf1fc93978b
• Other security certifications: Yes
• Any other security certifications:
  • ISO 14001
  • ISO 20001
  • ISO 22301

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.