TalenTeam Limited

SAP SuccessFactors HCM Suite

TalenTeam is one of SAP SuccessFactors premier UK partners with a 100% focus on their market leading cloud based HCM solution. We are a Gold level Value Added Reseller with SAP recgnised expertise in talent solutions offering the full spectrum of products and related services.

Features

  • Covers all HR processes from hire to retire
  • Actionable intelligence thru real time reporting
  • Mobile ready
  • Automated processes
  • Aritifical Intelligence
  • Compliance to GDPR and UK legislation
  • Talent areas: Recruiting, Onboarding, Performance, Learning, Succession, Compensation

Benefits

  • Significantly improve the employee experience
  • Automation and machine learning to reduce administration
  • Increased employee satisfaction and engagement
  • Higher employee retention
  • Drive better business results
  • Integrated Talent Management
  • Secure SaaS/cloud solution

Pricing

£51 to £143 a person a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ataylor@talenteam.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 7 2 2 9 8 7 7 7 8 3 1 0 6 5

Contact

TalenTeam Limited Andrew Taylor
Telephone: 07766113299
Email: ataylor@talenteam.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
  • Desktop Browser, IE 11, Edge, Firefox, Chrome, Safari
  • Mobile Browser
  • Network bandwidth Recommended connection speed 300 - 400 kbit/s
  • Screen resolution XGA 1024x768 (high color) or higher

User support

Email or online ticketing support
Email or online ticketing
Support response times
Technical support is available 24/7/365 for Mission critical P1 & P2 issues.

For P3 & P4 issues support is avialable Monday to Friday 8 am to 6 pm (Local Time Zone), excluding local holidays .

P1 Response: within 1 hour
P2 Response: within 4 hours
P3 Response: within 1 business day
P4 Response: within 2 business days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Technical Support is provided by SAP and included in the annual subscription cost of the software which is resold by TalenTeam.

TalenTeam also offer an optional and enhanced support package at additional cost. With TalenTeam support a dedicated support account manager is assigned and typical use cases are small config changes, how to questions, new release overviews etc. Hours are purchased upfront and can be used as needed.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
SAP Training guides and support is made available through the SAP SuccessFactors user community.

TalenTeam provide specialist, onsite training for administrators with user documentation. We also have our own customer community to encourage networking and sharing of best practices.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be extracted using the data export option via csv
End-of-contract process
At the end of the contract unless otherwise notified by the customer within the cancellation period the contract will auto renew on an annual basis. There are no additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Currently SAP have more than 2,000 customers taking advantage of our mobile apps all over the world. In a multi-device, multi-screen world we think about mobile not just as a way to expand access to your most critical HR systems but also as an opportunity to enable people to work differently. We are so confident about the transformative power mobile HR can have in your organization that we want to make it really easy for customers like you to try, experiment, and see it for yourself.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
https://api.sap.com/
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
SuccessFactors is a SaaS offering that allows a lot of flexibility through configuration of the service. New objects can also be added as well as User Interface in order to build new business processes. (this is done via the extension center that allows to build Objects, rules, workflow and UI without coding). Extension through coding (not change of the Software but extension) via the SAP Cloud Platform which is an Platform as a Service completely integrated with SAP SuccessFactors

Scaling

Independence of resources
SAP SuccessFactors was designed and developed, from the outset, to be a highly scalable application. SuccessFactors also uses the concept of “PODS,” from a hardware perspective. A POD is a fault tolerant cluster of application & DB servers designed, as a scalable unit, to provide core processing and data storage services for fixed increment of customers.

Analytics

Service usage metrics
Yes
Metrics types
Dashboards and reports are available within the customer community tools that details service up time and planned outages
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
SAP SuccessFactors

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
AES 256 bits encryption
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Reporting and Integration tools are available within the solution to allow admin users to export data down to field level or create data files that can be used for integration purposes
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Excel

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.5% System Availability percentage during each Month
for productive versions

Credit 2% of Monthly Subscription Fees for each 1% below SLA,
not to exceed 100% of Monthly Subscription Fees
Approach to resilience
This information is available upon request
Outage reporting
Outages are reported using e-mail alerts as well as public dashboard available in the user community

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Via IP Filtering, 2 Factor Authentication. and other information can be provided on request
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
https://www.sap.com/uk/about/trust-center.html
ISO/IEC 27001 accreditation date
https://www.sap.com/uk/about/trust-center.html
What the ISO/IEC 27001 doesn’t cover
https://www.sap.com/uk/about/trust-center.html
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
https://www.sap.com/uk/about/trust-center/certification-compliance.html

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
This information can be provided upon request
Public information are our Data processing Agreement and Security policies available here: https://www.sap.com/corporate/en/company/security.html

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

Create employment, re-training and other return to work opportunities for
those left unemployed by COVID-19, particularly new opportunities in high growth sectors.

Improve workplace conditions that support the COVID-19 recovery effort
including effective social distancing, remote working, and sustainable travel solutions.

Pricing

Price
£51 to £143 a person a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ataylor@talenteam.com. Tell them what format you need. It will help if you say what assistive technology you use.