RPOST UK LIMITED

RSign: eSignatures Made Easy

RSign® is the award-winning eSign and eForms feature-rich and affordable solution by RPost®. Recognized by IDC MarketScape and Aragon Research, RSign ensures compliance, security, and convenience. It integrates seamlessly with platforms like Outlook and Salesforce. Streamline workflows, reduce eSignature costs, and improve customer service. Choose RSign - just switch it!

Features

Drag and Drop: Easily convert documents into eSign-ready electronic forms.
Conditional Fields: Add logic-based forms, creating a customized fill-out experience.
Templates & Rules: Fast and efficient document generation.
Bulk Send: Send multiple simultaneous eSign requests for faster signoff.
Guided eSign Experience: Mobile-first, guided signing process ensuring error-free contracts.
Reminders & Notifications: Automatic email/SMS nudges to ensure timely signoff.
SMS Delivery: Send eSign requests/access codes independently via email/SMS.
API Integration: Robust API to integrate eSignatures into existing workflows.
Multimedia Signoff: Signoff and approve presentations, audio, or video files.
RForms: static links to eSign forms for easy self-service signing.

Benefits

Efficiency: Accelerate business processes with streamlined eSignature workflows.
Security: Multi-factor authentication and comprehensive tracking on Secure, auditable transactions
Compliance: Comply with eSignature and privacy regulations effortlessly.
Customization: Use templates, rules, and fields to customize eSign workflows.
Productivity: Bulk Send and automation boost productivity and save time.
Signer Experience: Smooth and intuitive user experience through guided signing.
Communication: Multimedia Signoff improves communication and enhances document approval.
Integration & Flexibility: Popular platforms and industry-specific systems easy integrations.
Cost-Effective: Significantly reduce eSignature costs with an affordable solution.
Friendlier Service: Expert, friendly top-tier support for all customer needs.

£320 a licence a year

Education pricing available
Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rpost-uk@rpost.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

RPOST UK LIMITED Kevin Love-Hughes
Telephone: 0203 078 7620
Email: rpost-uk@rpost.com

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Salesforce
Cloud deployment model: Public cloud
Service constraints: None
System requirements: Web Browser required

Works with SalesForce

API integration capability

User support

Email or online ticketing support: Email or online ticketing
Support response times: Response times are different at weekends but can be tailored to suit.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 A
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: WCAG 2.1 A
Web chat accessibility testing: None
Onsite support: Yes, at extra cost
Support levels: (1) Plan pricing is a percent of the service order with minimums: a) *Premium: The greater of (a) 10% of total service order or (b) 25/month or 250/year if pre-paid b) *Platinum: The greater of (a) 15% of total service order or (b) 50/month or 500/year if pre-paid c) *Enterprise: The greater of (a) 20% of total service order or (b) 250/month or 2500/year if pre-paid (2) Included Live Phone/Live Remote Access aggregate instances per month: Premium: 2, Platinum: 3, Enterprise 3. (3) Eligible for enhancement, each enhancement has an additional cost. (4) Included Registered Receipt™ E-Delivery Investigative Support instances per month: Platinum: 2, Enterprise: 3. Full Support plan information available on request.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: By providing training and documentation on the Onboarding Portal.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Ticket raised to professional services, costs may apply
End-of-contract process: RPost can terminate the service as requested. There are normally no further activities required

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: Yes
Compatible operating systems: Android

IOS

MacOS

Windows

Windows Phone
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Minimal
Service interface: Yes
User support accessibility: WCAG 2.1 A
Description of service interface: User friendly UI that allows access to features
Accessibility standards: WCAG 2.1 A
Accessibility testing: No but meets standards
API: Yes
What users can and can't do using the API: Programmatically by customising their software to access the API features through REST
API documentation: Yes
API documentation formats: HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Features can be selected as desired, and other services can be added such as branding. Mixture of user enable customisation and supplier only customisation. Robust Admin panel that allows to customize the sender experience and manage settings company-wide, and on a per-user basis, as desired.

Scaling

Independence of resources: Use of a scaleable and highly redundant failover architecture on AWS.

Analytics

Service usage metrics: Yes
Metrics types: Through the RPortal and UI, users and administrators can monitor their usage and pull reports including historical.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: European Economic Area (EEA)
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with another standard

Encryption of all physical media

Other
Other data at rest protection approach: All system stored data is encrypted at rest. The storage volumes are encrypted at block level using AES-256 in a manner consistent with NIST 800-57 and with FIPS 140-2 approved algorithms. (All drives are encrypted at the hardware level using Amazon Elastic Block Storage Encryption).
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Downloaded from UI
Emailed to user
Populated by API
Data export formats: Other
Other data export formats: PDF with Digital signature
Data import formats: CSV

Other
Other data import formats: All standard office document formats

PDF

Image Files

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

Other
Other protection between networks: Data in transit is protected using RSA-AES256, PDF-AES256 or TLS encryption, based on the client preferences and settings.
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: https://rpost.com/legal-notices/service-level-agreement
Approach to resilience: https://rpost.com/legal-notices/service-level-agreement.
Information available on request
Outage reporting: Email Alerts

Identity and authentication

User authentication needed: Yes
User authentication: Other
Other user authentication: Via Email Suffix
Access restrictions in management interfaces and support channels: Registered Users
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: ISO9001, ISO27001, ISO27017 ISO27018 via AWS

RPost systems conform to the NIST 800-171

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: RPost has policies, procedures, and infrastructure to protect the physical security of its business offices and development lab. RPost infrastructure that operates the RMail services is an Amazon AWS infrastructure that carries an ISO 27001 Certificate and SOC2 Report. AWS operates, manages, and controls the components from the host operating system and virtualization layer down to the physical security of the facilities in which the service operates. Access to any of these reports can be provided if required.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: RPost maintains a change management process to ensure that all changes made to the production environment are applied in a deliberate manner. Changes to information systems, network devices, and other system components, and physical and environment changes are monitored and controlled through a formal change control process. Changes are reviewed, approved, tested and monitored post-implementation to ensure that the expected changes are operating as intended.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Security assessments shall be undertaken on a regular basis to identify vulnerabilities and to determine the effectiveness of patch management programs.
The CTO will remain up to date with announced system security issues as they are made public. Each vulnerability will be reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for remediation.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Please refer to sections (II)(3) to (II)(7) of RPost SLA (https://RPost.com/legal-notices/service-level-agreement) for details about incident reporting, support, incident severity levels and escalation.
RPost handles threat management as part of the SDLC process and every change introduced to the system. Please refer to RPost SDLC threat handling.pdf for more information.
Infrastructure monitoring – as stated in the document “RPost Incident Response Plan - Confidential.pdf” , AWS servers are continuously monitored with Amazon CloudWatch (https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/WhatIsCloudWatch.html) which transmits alarms and alerts to members of the Performance Monitoring Team. The performance monitor system determines the responsivity of each of these services every 5-10 minutes.
Incident management type: Supplier-defined controls
Incident management approach: Please refer to sections (II)(3) to (II)(7) of RPost SLA (https://RPost.com/legal-notices/service-level-agreement) for details about incident reporting, support, incident severity levels and escalation.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Pricing

Price: £320 a licence a year
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: Up to 2 units per month for all RSign features ongoing
Link to free trial: Www.rsign.com

Service documents

Request an accessible format

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RSign: eSignatures Made Easy

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents