Quantexa Ltd

Decision Intelligence Platform

Connect internal and external data through entity resolution to create context – graphs of people, organizations and places that accurately reflect the real world and networks of relevant relationships.​

Rapidly build flexible, open, secure data-driven apps that use the best of AI and human insight for effective and efficient decisions.

Features

• Modular and pre-integrated end-to-end platform for contextual decision intelligence
• No-code/low-code data ingest from any data model
• Entity resolution with out-of-the-box, transparent models and 99% accuracy
• Powerful Graph Scripting language generates relevant networks for decisions
• Dynamic engine tailors to use case requirements in real-time
• Batch engine provides massive throughput for data science and seeding
• Unique fine-grained dynamic security for entities and networks
• API-first, streaming and open data – scales to 60bn+ records
• Cloud-native, cloud-neutral - deployable in major clouds or on-premise

Benefits

• High quality data assets created from disparate, variable-quality sources
• Improve data quality with a single version of the truth
• Confident, effective and accurate decision making with full context
• Use created insights and data for downstream applications and systems
• Ingest data once, use for multiple applications and use cases
• Supply chain and procurement integrity, identification of fraud
• White-box explainable and transparent components
• Understand your organisations operational risk with accurate data
• Fast to build and deploy tailored applications
• Releases data scientists to work on value added activity

£26,250 to £1,800,000 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phillipakers@quantexa.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

372785790917030

Contact

Phillip Akers
44 (0) 7951 531748
phillipakers@quantexa.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Cloud hardware must support Hadoop, Spark and Elastic
• System requirements: Only relies on open source, but support arrangements may help

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times depend on the Severity Level of the question.; Error Severity Level 1 (Critical): Response Time = 30 mins Provision of Workaround= 4 working hours Provision of Error Correction= 5 day; Error Severity Level 2 (Serious): Response Time = 60 mins Provision of Workaround= 24 hours Provision of Error Correction= 10 day; Error Severity Level 3 (Degraded): Response Time = 2 hours Provision of Workaround= 48 hours Provision of Error Correction= 20 day; Error Severity Level 4 (Minimal): Response Time = 1 week Provision of Workaround= Next Update Provision of Error Correction= Next Update
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Error Severity Level Response Time Provision of Workaround Provision of Error Correction; 1 Critical 30 mins 4 working hours 5 day; 2 Serious 60 mins 24 hours 10 days; 3 Degraded 2 hours 48 hours 20 days; 4 Minimal 1 week Next Update Next Update; ; A technical account manager can be made available at a cost of £800 per day
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onsite training is the preferred option
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Flat file upon request and purge if required
• End-of-contract process: The following are included in the price:; Disable user access ; One off extract of customer data ; Purge of customer data

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: A Restful API is available in order to request entities to be resolved, networks to be built and scores returned
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Scores and interface features can be customised upon request

Scaling

• Independence of resources: The system can scale out using public cloud features

Analytics

• Service usage metrics: Yes
• Metrics types: Basic usage metrics are provided in line with the pricing model
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via flat file using SFTP or via any web based download interfaces
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Customers tend to require very different SLA's we do not have a standard agreement
• Approach to resilience: We use naturally resilient application architectures based on Hadoop Spark and Elastic. All components can be scaled out
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: As well as SSH certificate based ID management, IP address range restriction is also used
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 17/05/2018
• What the ISO/IEC 27001 doesn’t cover: US, Australia offices
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO27001 accredited

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes within the Devops environment have to pass our head of R&D and are independently approved by our CTO before they are applied to the production environments. major releases of software are penetration tested
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We rely upon the vulnerability management provided by our hosting partners: Amazon, Google or Azure. Penetration testing of the software is performed. Patches can be developed, approved and applied in under 4 hours if required
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We do not currently have a proactive monitoring in place other than what is provided by Amazon, Google or Azure
• Incident management type: Supplier-defined controls
• Incident management approach: We have an in house escalation process:; ; Problem Escalation; ; Level Severity 1 Severity 2 Severity 3 Severity 4 Service Level; 1 (Problem handler) Immediate Immediate 2 Business Days 4 Business Days 100%; 2 (Support manager) Immediate 8 hours 4 Business Days NA 100%; 3 (Head of R&D / CTO) 4 hours 24 hours NA NA 100%; 4 (CEO) 8 hours 48 hours NA NA 100%

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Quantexa, we recognize the urgent issue of climate change and are committed to our pledge to support the transition to a low-to-zero carbon economy. We are proud to say that Quantexa is well on its way to becoming carbon neutral. While the Covid-19 pandemic was a testing and for many, devastating, time, the silver lining was that our planet, albeit briefly, was allowed to breathe in light of the suspension of international travel and local restrictions. During the next few years, we expect this to at least partially reverse. We have also taken several steps to strengthen our environmental approach, including forming an internal working group to further enhance our approach to environmental factors such as international and domestic travel.

  Covid-19 recovery

  In response to the challenges posed by the COVID-19 pandemic and to aid in the recovery efforts of local communities, Quantexa has instituted several initiatives:; • We actively promote community involvement among our staff, empowering them to make meaningful contributions. Through our monthly charity donation program, employees have the autonomy to select the charities they wish to support, with our payroll team facilitating seamless processing of payments. This initiative underscores our unwavering commitment to being a socially responsible employer, demonstrating our dedication to supporting communities still grappling with the aftermath of the pandemic.; • We advocate for the utilisation of our Volunteer Day Benefit, encouraging our employees to dedicate their time and skills towards serving their local communities.; Furthermore, we have restructured our workplace to embrace a hybrid work environment designed to enhance our team members' productivity, health, and well-being. Our vision for the future of work revolves around ensuring the well-being, performance, and ability to maintain a healthy work-life balance for our staff.; Through these endeavours, we actively contribute to the betterment of our community, enriching education opportunities and fostering the well-being of our employees by providing them with support and avenues for engagement.

  Tackling economic inequality

  Quantexa maintains steadfast organizational commitments to addressing economic inequality on a company-wide scale. We derive substantial socio-economic advantages from our ongoing operational engagements with HMG (His Majesty's Government) and are making significant investments in initiatives aimed at fostering the creation of new enterprises, employment opportunities, and skill development, thereby directly aligning with the Government’s Plan for Growth. Key highlights of our efforts thus far include:; • In alignment with the UK Government’s ambition to establish the UK as a leading AI Hub, we are channelling investments exceeding $105 million into the establishment of our London AI Innovation Centre. This initiative is poised to generate over 170 job opportunities, focusing on nurturing in-demand skills within the rapidly expanding technology sector.; • The inauguration of our inaugural UK regional hub in the North West, situated within the Liverpool City Region Innovation Zone, marks a pivotal step in our commitment. Initially, we will be recruiting 5 AI Engineers from under-represented demographics, with plans for substantial expansion to approximately 25 positions within the coming years.; • Through a collaborative effort with NSSIF, we have instituted a 12-month placement scheme offering personnel the invaluable opportunity to engage in Quantexa projects across diverse sectors, including Financial Services, Public Sector, Insurance, and Telco.; • As part of our dedication to sustainable practices and employee well-being, we have joined the Octopus EV Salary Sacrifice scheme. This program enables our staff to acquire brand-new electric vehicles through a salary sacrifice facilitated by Quantexa, with payments deducted from their gross monthly earnings. Notably, this initiative contributes positively to the economic landscape of the automotive industry.; Additionally, we actively foster local social value through volunteerism and community investment initiatives. We wholeheartedly encourage our team members to actively participate in volunteering endeavours within their respective localities.

  Equal opportunity

  Quantexa recognizes the importance of diversity, equality and inclusion within all areas, and we are committed to providing an environment in which each employee is recognized, valued, able to fulfill their potential and maximize their contribution. We appreciate the value and creative potential that individuals of different backgrounds and abilities bring. We work hard to ensure equal treatment in all aspects of working life, and an inclusive and supportive culture where differing views and experiences are always respected. We firmly believe that such a culture significantly enhances our ability to provide a quality service to our clients and the sharing of experiences to our colleagues. To attract the best talent, Quantexa uses direct recruitment and trusted third-party recruiters. Our direct recruitment uses platforms such as LinkedIn and Workable, which enables us to reach high-quality candidates outside of our traditional networks. When engaging with third party recruiters, we only work with organizations that share our commitment to diversity and inclusion, and we request diverse candidate shortlists and candidate searches across a wide range of non-traditional talent pools. When we do receive less diverse shortlists, we carry out analysis to understand the root causes and improve recruitment approaches without introducing any discrimination.

  Wellbeing

  The well-being and mental health of our staff is the number 1 priority for Quantexa. Quantexa supports its staff with tips and good practices to keep staff healthy. We are partnering with Mind, the mental health charity, and AXA to put together some guides to help staff understand the causes behind some of the most frequent mental health problems we are facing. Quantexa is always available to help our staff through a range of common life difficulties.

Pricing

• Price: £26,250 to £1,800,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phillipakers@quantexa.com. Tell them what format you need. It will help if you say what assistive technology you use.