TDM Open Source Software Services

Totara

Totara TXP Annual Annual Cloud Hosting and Remote Backup Service.

Features

• LAMP support (Linux, Apache/Tomcat, MySQL, PHP/Java)
• Domain names and DNS
• Maintenance and optimisation
• Ongoing security maintenance, patches and updates as required
• Daily backups and encrypted off-site backups
• Secure file access (SSH & SFTP)
• Availability and performance monitoring
• Scalable storage packages
• Server-side technical support includes specific server-side duties
• SSL Certificates and secure access

Benefits

• We monitor, tune and scale the performance of your system
• We take care of servers, operating systems, applications and databases
• A system up to date with backups and upgrades
• Robust and reliable hosting
• Scalable service
• Cost effective
• Flexibility of Open Source
• Open for Learners 24hrs, 7-days a week, 365-days a year

£680 a unit a day

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.barrett@tdm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

373040216922273

Contact

Jonathan Barrett
03331010040
jon.barrett@tdm.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: From time to time it may be necessary to upgrade our infrastructure or your software, this will usually be done without service interruption, any at risk or maintenance periods will be communicated and agreed with the client in advance.
• System requirements: Latest version of Chrome, Firefox, Microsoft Edge, or Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Office hours UK time 9am till 5pm weekdays. • Immediate response for critical problems • 4 hour response for non­-critical problems Please use emergency contact number at all other times for immediate response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide admin (front end) and server side support as required. Please refer to rate card and pricing documentation for more information.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Meeting held with stakeholders to analyse the success criteria. After gathering this information, an in-depth scope of works will be created. ; Onsite training, online training and user documentation is available before, during and after the on boarding phase.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We can either transfer your data to your new provider / own systems or allow them access to retrieve the data from our systems depending on experience / compatibility. Alternatively we can provide your data in archived format via secure download or file transfer.
• End-of-contract process: We are of the belief that we are only the custodians of your system and data, therefore you are free to leave and take your data at any point should you wish to do so (assuming any contractual / financial obligations have been met). We will never charge for off boarding your data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N.A
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Moodle, Totara and Mahara all offer various API's, please get in touch for more information
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: During the scope of works, discussions will take place regarding any branding and colour schemes. A proof of concept will then be sent for approval. This includes: Themes, codeline, plugin, APIs, Authentication, Integration with external systems.

Scaling

• Independence of resources: Each hosting instance is configured on its own virtual machine. The customer is provided with the hardware requirements and specifications for their dedicated resources, which are not shared with anyone else.

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboards are available to monitor usage (server level) and also at the application level (depending on platform).
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Rapidswitch, Moodle, Totara, Mahara

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported as an entire system (see onboarding and offboarding) or via individual backup files depending on the system, this is usually in a zipped format. Some data may be exported as CSV or database export.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We expect 99.99% server up time.
• Approach to resilience: Our servers are utilising a VMware High availability configuration which will ensure that should the server fail for any reason the service will continue to run on a backup system until the problem is resolved. Should a server experience any difficulties all services will automatically be ported to another server in the cloud and will continue to run, this entire process is completed in seconds.
• Outage reporting: Email alerts.; Web monitoring. ; Dashboards

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Ensure privileged users carry out their administrative duties in a 'clean' TDM environment.; Ensure privileged users handle their email and web browsing in a separate 'dirty' (less trusted) environment.; Implement strong authentication mechanisms, such as 2-factor authentication.; Manage networking and server infrastructure typically through a console (e.g., via SSH), a remote desktop interface, or a web-based interface.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Isoqar
• ISO/IEC 27001 accreditation date: 31/07/2017
• What the ISO/IEC 27001 doesn’t cover: Held by hosting provider
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001: 2015 (held by hosting provider)
  • ISO 50001: 2011 Energy Management (held by hosting provider)
  • ISO 22301: 2012 (held by hosting provider)
  • ISO 9001 (TDM)
  • ISO 14001 (TDM)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: IASME Governance Verified Self-Assessment
• Information security policies and processes: We have an in-depth Cyber Security Policy and a Data Protection policy. Please refer to terms and conditions document.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Please refer to terms and conditions document.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Please refer to terms and conditions document.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Please refer to terms and conditions document.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Please refer to terms and conditions document.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  TDM – The Development Manager Ltd takes pride in recognising and celebrating the benefits of having a diverse community of staff, learners and stakeholders, who value one another and the different contributions they can make to the organisation and the communities and regions we work for.; ; TDM is committed to being an equal opportunities employer and learning provider, providing equality of opportunity for all staff and promoting equality and diversity amongst all employees, learners. employers and stakeholders.; ; In the provision of equal opportunities, TDM recognises and accepts its responsibilities under the law.; ; TDM aims to provide equality of opportunity regardless of gender, ethnicity, colour, disability, religion, age, sexual orientation, or marital status. TDM seeks to create an open and supportive environment that is free from discrimination, and which encourages all staff, learners, employers and stakeholders to fully participate.

  Wellbeing

  TDM – The Development Manager Ltd has multiple well-being approaches. Some of these well-being benefits include flexible working, remote work, and free counselling if required.

Pricing

• Price: £680 a unit a day
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Demo/Development/Testing site available upon request, duration negotiable depending on scope and requirements.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.barrett@tdm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.