BMT LIMITED

Software Hosting Support

BMT provides support for cloud services and hosting of web systems via both the Internet and the Restricted LAN Interconnect (RLI) (for classified MOD systems). This includes client on-boarding/off-boarding. We also provide first and third line helpdesk support and off/on-site training packages.

Features

• First and third line software helpdesk/technical support
• Email, phone and on-site helpdesk support
• Incident and Problem management and resolution
• Provision of off-site and on-site training courses
• System administration support
• Service Level Agreements
• Cloud Platform Evaluation & Analysis
• Application Migration to new Cloud Platforms
• Web-enabled, interactive, SCORM-compliant training systems

Benefits

• Responsive and friendly helpdesk/support staff putting users at ease
• Rapid response to support requests with quick resolution times
• High levels of user satisfaction through a committed support response
• Customised training courses to meet needs of specific user groups
• Optimised Security Controls to protect your systems, websites and data
• A robust and secure hosting/support infrastructure underpinned by ITIL principles

£845 to £2,360 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bidding.UK-Europe@uk.bmt.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

373078001617516

Contact

Edyta Redfern
07717705919
Bidding.UK-Europe@uk.bmt.org

Planning

• Planning service: Yes
• How the planning service works: BMT provide a software planning and advice service to Government departments (including the UK MOD) and commercial organisations. This service includes analysis of business requirements and the provision of advice and recommendations of applicable software solutions or technologies to meet business needs. We utilise our knowledge and extensive experience within the IT industry to summarise software solution/cloud hosting options to the customer - highlighting key business considerations such as licensing costs and benefits and advantages/disadvantages of each option. BMT undertake feasibility studies when assessing potential software/cloud solutions to meet requirements. In addition, we utilise our experience within the defence sector and our adherence to our ISO27001 accreditation to investigate and advise on security considerations and data classification - which can be essential when assessing cloud hosting options. BMT's software planning service also includes options for data and systems integration and analysis and recommendations regarding system user interfaces and user accessibility.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: BMT has a wealth of experience in providing training courses for UK government and industry organisations. All training courses we provide involve detailed demonstrations on how to use specific areas of systems and contain a mixture of presentation slides and live user demonstrations. We produce a number of training presentations with the content tailored to which areas the session attendees are from and what their key objectives and requirements are. In addition to classroom training courses, we provide a number of online interactive training options. Our specialists have extensive experience in outlining learning outcomes and ensuring each outcome is achieved through specifically designed interactive modules and quizzes. The quizzes are intentionally kept simple and lightweight as our specialists, through their years of experience of building on-line learning packages, believe its key to maintaining motivation throughout the course.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide full support to migrate existing services between cloud providers and platforms. This service includes engagement with existing service management and support incumbents and knowledge transfer. We undertake cloud migrations using the key stages including Pre-Mitigation Planning, Build and Test and Execute. We work with organisations to achieve transfer of all key files and documentation e.g. technical architecture/documentation, source code, deployment files/containers, technical documentation, test scripts, helpdesk documentation etc. We assess and document all relevant security restrictions and formally agree any relevant data migration policies so that data is handled securely and data quality is ensured. We work with our government customers to ensure that the relevant security governance teams are involved in advance of any system migration activity. The Build and Test Phase starts with confirmation and agreement of the migration plan and timescales and setting up a mirrored environment for testing – which includes full functional system, regression, security and performance testing of the service. We set up service domains/URLs both for Cloud services and classified RLI domain hosting. We manage live service switchover, including end user communications and notifications and continuous support throughout.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: BMT is registered under ISO 9001:2008 and TickITplus quality management and assurance and ISO27001:2013 information security standards. Our Quality Assurance (QA) function is responsible for providing an independent assessment of the quality of systems cloud services. We work with customer to help implement a range of QA processes and testing procedures including:; Peer reviews - carried out at suitable stages of the service production lifecycle;; Unit testing – coded tests as part of the service production process;; Functional System testing - performed by a dedicated and experienced test teams. System test scripts are created to ensure any bugs found are fully traceable and all functional areas of the system are covered and that the requirements have been implemented in accordance with the contract;; Automated Testing - designing and coding scenario-based automated tests in order to create full automated regression packs. Our testers support execution of automated suites across all deployment environments, investigate and resolve all flagged discrepancies and report all results to the key project stakeholders;; Performance Testing - applied to measure unit, component, interface and system performance. This also supports assessment of system Resilience and Capacity by testing beyond non-functional requirement thresholds; User Acceptance Testing (UAT).

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: BMT provide different Service Level Agreement options, dependent on the criticality of the hosted system and the customer needs. Our SLAs have defined reporting procedures, incident categories and priorities (determined by impact and urgency) that drive response/resolution timescales against all support requests.; Our Service Desk is available between 08:00 – 17:00 (UK hours) Monday to Friday excluding English Public Holidays. Users can call our Service Desk directly or email the Service Desk with any issues. All of our hosting options are backed up by a Service Desk team which is comprised of a number of experienced first line support technicians, software developers and test analysts. ; We are also able to provide training packages comprising on-site classroom training sessions, administrable on-line training/guidance tools and web-enabled, interactive, SCORM-compliant training systems. ; For Content Management System (CMS) hosting, we also provide system administration support options which can include system configuration changes and content updates. ; For hosting/support costs, please see the Pricing Document.

Service scope

• Service constraints: N/a

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: BMT provide different Service Level Agreement options, dependent on the criticality of the hosted system and the customer needs. Our SLAs have defined reporting procedures, incident categories and priorities (determined by impact and urgency) that drive response/resolution timescales against all support requests.; Our Service Desk is available between 08:00 – 17:00 (UK hours) Monday to Friday excluding English Public Holidays. Users can call our Service Desk directly or email the Service Desk with any issues. All of our hosting options are backed up by a Service Desk team which is comprised of a number of experienced first line support technicians, software developers and test analysts. ; We are also able to provide training packages comprising on-site classroom training sessions, administrable on-line training/guidance tools and web-enabled, interactive, SCORM-compliant training systems. ; For Content Management System (CMS) hosting, we also provide system administration support options which can include system configuration changes and content updates. ; For hosting/support costs, please see the Pricing Document.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 11/01/2023
• What the ISO/IEC 27001 doesn’t cover: All services are covered by ISO27001:2013
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • BMT systems comply with all regulatory, customer security requirements
  • BMT systems comply with all GOV.UK published Industry Security Notices
  • BMT systems designed using GOV.UK Secure by Design (SbD) principles
  • BMT systems were registered, accredited in DART Ref: ISN 2023/10

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  BMT is a socially responsible company, aware of the need for change and is committed to reducing negative environmental impacts. We actively address climate change through a comprehensive approach, that focuses on reducing our internal carbon footprint and promoting sustainability across our operations. Having been ISO14001:2015 accredited since June 2018, BMT is committed to being an organisation that improves its environmental performance through the internationally recognised standard. ; ; Remote Work and Telecommuting: The company encourages remote work to cut down on employee commuting, significantly reducing transportation-related emissions. ; ; Responsible Business Travel: BMT leverages virtual meeting technologies to reduce the necessity for travel. When travel is inevitable, employees are guided to use public transport and environmentally friendly options, while the company offsets the carbon emissions produced. ; ; Green Office Initiatives: BMT has implemented energy-saving measures within our offices and any upgrades are made with a focus on sustainability, to minimize energy consumption and emissions. ; ; Energy Management: Energy usage is meticulously monitored and analyzed through energy management systems, ensuring operational efficiency, and identifying opportunities for further energy savings. ; ; Supplier Engagement: BMT demands eco-friendly practices from its suppliers, aiming for sustainability throughout the supply chain. ; ; Employee Engagement and Training: Staff members receive training on environmental practices and are encouraged to participate in the company’s sustainability efforts. ; ; Sustainability Policy and Reporting: The firm adheres to a robust Sustainability Policy and engages in transparent reporting to track its environmental performance, setting targets for continuous improvement. ; ; Sustainable Technology Investment: Internally, BMT invests in sustainable technologies that benefit its operational practices, such as software to enhance project efficiency and energy-conserving IT equipment. ; ; Through these focused internal strategies, BMT lessens its environmental impact and demonstrates industry leadership in sustainability, fundamentally contributing to the global fight against climate change.

  Tackling economic inequality

  Innovation: BMT is proud to be a founding member of the South-West Regional Defence and Security Cluster (SWRDSC), the first pan-Defence and Security Cluster in the UK. It forms a collaboration led by industry and academia, supported by government. The aim of the cluster is to raise the profile of regional Defence and Security capability to stimulate greater sector knowledge, business, economic growth, and productivity across the South-West region. The South-West is home to many innovative businesses and the cluster aims to strengthen investment and partnerships, to help build capabilities and attract and compete for talent. Its purpose is to enable the sector to collaborate, overcome barriers to entry and help supply chains to complete and realise new technologies. ; ; Apprenticeships: BMT has an established, sustainable, valued, and recognised apprenticeship scheme, which demonstrates our commitment to our professions and underpins our passion for STEM. Our aim is to support young people with work experience and placements. Our apprentices form a critical part of our talent pipeline, bringing fresh ideas and innovative ways of working. BMT’s programme offers renumeration to market pay rates, a choice of inspiring roles working alongside experience staff, and support to achieve recognized qualifications. We include an apprenticeship levy to sponsor the student’s academic studies and leave days to attend college. ; ; Recruitment: We take an ‘outside the box’ approach to recruitment, ensuring opportunities are accessible, regardless of background or circumstance. We actively engage with local employment agencies who support the recruitment of specialist and hard to recruit employees. Our ‘Returners Programme’ taps back into people with skills at the core of BMT’s business, but who have fallen outside of normal career pathways due to challenging circumstances. We have employee networks in place to ensure these individuals have the support they need to thrive in our business.

  Equal opportunity

  Social values are at the core of our commitment to Diversity, Equity and Inclusion (DE&I). We believe a proactive, strategic approach to DE&I is essential to sustaining a successful and progressive business. This is why DE&I did not begin with just a policy, but a strategy, which actively promotes DE&I activity and is embedded as part of our strategic planning with set business objectives, supported by funding and resource to deliver. ; ; Our objective is to provide a safe, fair, supportive and sustainable working environment where employees enjoy work, grow, develop and benefit from the collective success of BMT. We review formal measures such as the Good Work Plan to ensure we are constantly working to best practice. As an EBT (Employee Benefit Trust), we are a business that promotes and thrives on communicating with our employees and doing what is best for them, always. ; ; BMT is committed to providing equal opportunities, which is supported by the following undertakings at BMT: ; ; 1. Apprentices, Graduates, Year in Industry and Summer Placements - We advertise at a broad range of universities across the UK to ensure we reach as many parts of society as possible. ; ; 2. Recruitment Passport Training – to ensure our processes are free from bias ; ; 3. STEM events across universities and schools in diverse areas to attract young people into STEM careers. ; ; 4. A commitment to providing fair and equal pay to all our employees. ; ; 5. Regional DE&I forums which allow representatives from across BMT to recognise challenges we may face in this space and define action plans to resolve them. ; ; 6. STEM returners programme - facilitating the return of skilled professionals to the STEM industry after a career break. ; ; 7. Supporting employee wellbeing ; ; This is a sample of what BMT do every day, to ensure equal opportunities for all.

  Wellbeing

  BMT is an Employee Benefit Trust, and we truly value the health and wellbeing of all our staff, this is demonstrated through our global wellbeing strategy that seeks to improve physical, financial and mental health. BMT believes that a proactive approach to health and wellbeing of our employees is fundamental to the success of our business. This means that we adopt a positive mindset and total commitment to understand and address health and wellbeing inside our organisation. ; ; At BMT we aim to integrate wellbeing into all work activities and practices, creating a positive environment that is compatible with promoting staff engagement, performance, and achievement. Active measures in place at BMT to support health and wellbeing, including physical and mental health include: ; ; Regular conversations with line managers and wellbeing champions ; ; A £300 per year Wellbeing Fund for each employee to help fund activities that support personal development and/or wellbeing. ; ; Employee wellbeing events such as facilitated sessions with MIND on mental health in the workplace. ; ; Mental Health First Aiders and Champions in place across the organisation. ; ; A “Wellness Zone” on our internal intranet with a range of resources and tips that are regularly updated. ; ; Wellness Rooms in offices – providing a quiet and relaxing space for employees to access when required. ; ; Flexible working practices to enable employees to have a good work/life balance. ; ; Ensuring all employees have access to resources such as: Private Medical Insurance, Employee Assistance. ; ; Programme (EAP), Eye Tests and Glasses, Flu Jabs, Health and Wellbeing Events and a Cycle to Work Scheme

Pricing

• Price: £845 to £2,360 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Bidding.UK-Europe@uk.bmt.org. Tell them what format you need. It will help if you say what assistive technology you use.