CARDINUS RISK MANAGEMENT LIMITED

E-Learning and Risk Assessment

Cardinus provide on line risk assessment and e-learning solutions for Health & Safety training

DSE
Ergonomics
DSE Assessor
Laboratory Ergonomics
Driving
Fire
Manual Handling
Stress
Lone-working
Travel
Induction
Bribery
Return to Work
Safety for Line Managers
Data Protection
Security
Environmental Essentials
Driver Training
Online
Homeworking
Hybrid

Features

• User Profiling
• Configurable E-Learning
• Configurable Risk Assessment
• Multi Course Safety Training Platform
• Self Help Tools
• Real-Time Management System
• Email scheduler
• Configurable Emails
• Sophisticated Reporting Tools
• Audited Task Management

Benefits

• Efficency Gain for Organisation
• Cost Savings
• Legal Compliance
• Comprehensive Audit Trail
• Increase In Wellbeing For Employees
• Improved Health
• Improved Productivity
• Reduced Absenteeism
• Delivers Tailored E-Learning
• Better Management Information

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.furlong@cardinus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

373096614129307

Contact

Andy Furlong
0207 469 0200
andy.furlong@cardinus.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Education
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Standard Web Browser, which must have JavaScript enabled
  • Edge, Firefox, Chrome, Safari 3+, with JavaScript
  • For Authoring: IE11, Firefox, Chrome and Safari.
  • Hardware - no other requirements
  • Mobile Phones - 10” tablets 1024 x 768

User support

• Email or online ticketing support: Yes
• Support response times: First line support is available Monday to Friday excluding public holidays as follows:; 09.00 – 17:30 (UK); Most requests are dealt with immediately with 95% being responded to within 1 hour. Issues that cannot be resolved immediately are escalated for further analysis before being referred to the development team if necessary. If the issue requires development work or configuration then a schedule for completion is agreed with the customer.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided either by telephone and email and is included in the support fee of any proposal. Each customer has an account manager and customer services manager. Further support can be delivered onsite at a cost determined by the requirements.; Subject to the payment by the Customer of all applicable Fees, Cardinus will host the Software on the Production Environment and make the Software Services available for access by the Customer from the Start Date.; Cardinus’s Production Environment is designed for high security including protection by twenty-four (24) hour monitored alarms and fire detection with further access restrictions to the server rooms via logged card access doors. Full security details are available on request.; Cardinus will use reasonable endeavours to ensure that the Software Services will be available for not less than 99.5% of each calendar month.; The “Core Service Hours” during which Cardinus’s service desk will be manned are as follows:; ; • UK service desk: Between 09.00 – 17.30 (GMT/BST) Monday to Friday, excluding bank and public holidays in the UK;; ; The Customer may contact Cardinus’s service desk by email (support@cardinus.com) at any time or by telephone during Core Service Hours ((UK) 0207 469 0201)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A project manager is appointed to the client who works alongside the account manager to scope business requirements. These are developed into a project plan with timescales for the delivery of the individual elements. Project Management is carried out on-site as is training on the Management System. Further training can be delivered either on-site or as remote training subject to client requirements. We also deliver management system training remotely free of charge on a monthly basis. Full user guides are provided to administrators of the system.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Cardinus will either return the data to the client either as an excel spreadsheet or delete the data on your instruction via a SFTP site.
• End-of-contract process: Cardinus will either return the data to the client either as an excel spreadsheet or delete the data on your instruction via a SFTP site. There is no additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service can work on mobile devices but is more effective on desktop or laptop devices.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: An administrator can create access credentials for the API via PACE system configuration. Once authenticated the API exposes the following functionality:; ; 1. Querying and downloading the data for:; • Users; • User’s progress through their programmes; • Assessment records; • Tasks; • Training history; 2. The creation and update of users without having to create them through the PACE web interface.; 3. Run reports with data returned in either CSV or JSON format. We have 19 generic reports available at launch with the potential for running bespoke reports via the API (Requires development time for implementation).; ; Creation of record types other than users won’t be supported in the first release of the API.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our solutions come with a built in editing tool where images and text can be changed easily. The client's logo will be added to the course and there are several options for branding of course content. Email templates can be configured to include headers, footers, logos and images.; Master administrators will be provided with training so that they can carry out basic editing of the course. Further customisation requirements can be quoted for and these changes will be completed by our support and development teams.

Scaling

• Independence of resources: Service is continually monitored and extra capacity can be added on demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboards & reports through the PACE administration system.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The management system has a reporting tool that allows users to run reports and export to excel, HTML or PDF.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: If in any calendar month, Cardinus does not meet the availability target of 99.5%, the Customer will be entitled to a service credit against the next payable instalment of the Hosting and Support Services Fee. The deduction of service credits will be the Customer’s sole and exclusive remedy for Cardinus’s failure to meet the relevant availability target.; ; A (%) = (X - Y) ÷ (X - planned outages) x 100; ; “A" = the availability of the Software Services (expressed as a percentage);; “Y” = minutes of downtime in the relevant month which is attributable to any breach of contract or failure on the part of Cardinus or its service providers;; “X” = total minutes in the calendar month (or in the case of the first calendar month during which the Software Services are provided, the total minutes from the Start Date until the end of the month).; ; If at the end of month availability is less than 99.5% the following service credits shall be payable; ; Availability Credit; 99.00-99.49% 2.5%; 97.00-98.99% 5%; 95.00-96.99% 7.5%; 90.00-94.99% 10%; under 89.99% 12.5%
• Approach to resilience: All equipment is set up in a n+1/high availability configuration. Further information is available on request
• Outage reporting: Any outages are available via a public dashboard - http://status.cardinus.com; ; Planned outages are detailed in email alerts to the client base.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the management system is provided with a secure password system dependant on roles and responsibilities of the individual. Support is provided by dedicated staff with relevant sign off from the management team.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001:2017 accreditation, managed by the IT Security Control Team (which includes board directors).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All changes are requested through the Access/System Change Request process, requiring authorisation from senior IT management.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Avoidance – abstaining from any activity which allows a threat to take advantage of vulnerability.; Transfer – placing the onus of the consequence upon another person or organisation taking out insurance against loss or damage. This strategy is only useful for a subset of risks;; Treatment – minimising or reducing the consequences by implementing protective countermeasures against threats and having contingency plans in place to alleviate the consequences when they occur; or; Acceptance – reducing the risks (by mitigation or transfer) to an acceptable level which balances the cost of mitigation/transfer against the cost of the consequences.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Cardinus is committed to ensuring that the appropriate procedures are followed during any information security incident.; Any incident is notified to the IT Security Team immediately; We will assess each incident and follow the following steps in cases referring to the Information Security policy for details at each stage:; Preparation – identify the responsible manager, appropriate escalation process,contact list.; Identification – nature,escalation required; Containment – scope, required containment of issue; Eradication – removal,decision on requirement for preservation of evidence; Recovery – steps to return to BAU; Post Mortem – report on incident,decisions on areas for improvement
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: If you are aware of an actual or suspected incident you must contact the IT Security Control Team immediately. The IT Security Control Team is responsible for contacting third parties including Amwins, Inc. IT department.; You should not attempt to resolve the issue on your own but ensure you provide the IT Security Control Team with detailed information of the incident together with any supporting information such as error logs.; IT Security Control Team will log all incidents in the Incident Register. The Incident Register is regularly reviewed by the Cardinus management team. Reports are produced from the register.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The Cardinus sales process is extremely transparent and we work to ensure our partners customers receive an outstanding experience working with Cardinus. We offer a free-of-charge evaluation with up to 5% of your global workforce.This evaluation provides return-on-investment data and a very transparent review by the delegates.
• Link to free trial: Please request this via www.cardinus.com

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Thursday 20 March 2025
• What the ISO/IEC 27001 doesn’t cover: Everything is covered in line with our scope for the development of risk management software and the provision of risk assessment and e-learning software, training services and consultancy in connection with the risk safety management worldwide market
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Thursday 20 March 2025
• What the ISO 9001 doesn’t cover: Everything is covered in line with our scope for the development of risk management software and the provision of risk assessment and e-learning software, training services and consultancy in connection with the risk safety management worldwide market
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 386a3eb2-212e-4a91-a31a-a77acb8af620
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.furlong@cardinus.com. Tell them what format you need. It will help if you say what assistive technology you use.