Data Visualisations Service

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Microsoft Dynamics 365 and bespoke applications
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud
Service constraints: None -Service is designed around customer requirements
System requirements: Appropriate licensing procured

System requirements vary by project

User support

Email or online ticketing support: Email or online ticketing
Support response times: Support response times P1 - Critical - 2 hours P2 - High - 4 hours P3 - Medium - 8 hours P4 - Low - 24 hours UK hours 8am - 9pm. Out of hours support for P1 only.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Priority levels set out below. Clients can opt to have support out of hours for premium level, however this is for P1 only. Priority 1 / Urgent Service down; unusable by all parties, Priority 2 / High Major problem; system is functioning but severely affecting all parties. Priority 2 problems may be fixed with a workaround. If a workaround is provided, the priority level may be downgraded to Priority 3. Priority 3 / Medium Minor problem; system is functioning and workaround is available. One or some parties affected, Priority 3 parties may be resolved with a fix or workaround. Priority 4 / Low Minor problem; system functioning or only issue affecting one party. General questions or queries relating to the service or new products.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: All data solutions are subject to requirement scoping for complex solutions this may be in the form of a discovery workshop.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: All data is the property of the customer, data is extracted in an agreed format in agreed timescales.
End-of-contract process: End of contract process is agreed with customers prior to commencing any scoped work.
All data will be held in accordance with GDPR guidelines

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: Yes
Compatible operating systems: Android

IOS

MacOS

Windows

Windows Phone
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: This will be dependent on customer requirements, services and platforms used.
Service interface: No
User support accessibility: None or don’t know
API: Yes
What users can and can't do using the API: All API's are agreed with customers in line with their requirements.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: All data solutions are customisable to the customers requirements.

Scaling

Independence of resources: This is differs for each client and the scope of work required. If it is hosted within our Azure, AWS or Google Cloud environment, we create a private cloud-based virtual system for each client. This ensures that systems can easily scale, and that only users of the client's service will be 'competing' for resource.

Analytics

Service usage metrics: Yes
Metrics types: We provide standard API metrics, including number of requests, average response times, etc.
Reporting types: Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least every 6 months
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: N/A
Data export formats: Other
Data import formats: Other

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: Availability can be configured around the user requirements.
Approach to resilience: We make extensive use of AWS and Azure hosting services the approach to resilience will be dependent on the users requirements.
Outage reporting: Reporting if required can be configured around the users requirements.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: Username and password. Resets only available directly to user via their email.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: British Assessment Bureau
ISO/IEC 27001 accreditation date: 21/12/2021
What the ISO/IEC 27001 doesn’t cover: -
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Company Information Security Policy must be signed by all employees, and is updated regularly. CTO – The company’s Chief Technology Officer is responsible for corporate-wide IS system planning, implementation, and execution. Information Security Manager – The IS Manager is responsible for the company-wide datacenter and network infrastructures. DevOps Engineers – The DevOps Engineers are responsible for all enterprise business systems. Internal Users -- All members of the the company User Community are required to familiarise themselves with the policies outlined in the The Company Employee and Contractor IS Policies document.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Changes are managed via the change control process to ensure projects remain within approved constraints. Change proposals are agreed with the client, completed by the individual who identifies the need for a change, then submitted to us. The project team then assesses the impact of the change. The request is submitted to the change control board with the project team's findings to be reviewed. If the change is approved, all project documentation must be updated and the change must be communicated to all stakeholders. Some changes may also require re-alignment of the project costs, schedule, or scope.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Vulnerability management is agreed separately with the customers in line with the IT strategy and requirements.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: These vary by Customer. The Virtual Forge will work with the customer to determine the most effective tool available.
Incident management type: Supplier-defined controls
Incident management approach: Incidents are managed via a ticketing system. Information and FAQs are available via the ticketing system to help with common issues. Canned responses are prepared for common issues. Users report incidents via email or through ticket portal. Responses are given according to pre-defined SLAs. RCAs are available for critical issues. Ticket reports are available at client request.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Fighting climate change: Fighting climate change

The Virtual Forge are committed to ● Complying and keeping up to date with environmental legislation ● Preventing pollution ● Continually working to reduce our environmental impacts – minimising waste produced, minimising our energy use, training staff and encouraging greener transport options Specific areas where we are working to reduce our environmental footprint: ● Working with our staff and building users to make all of the building’s operations as environmentally friendly as we can, heating and lighting our premises efficiently ● Investigating how much waste we generate, using segregation to enable higher rates of recycling ● Looking at how people travel to and from our site: encouraging public transport and cycling ● Looking at what we buy – sourcing goods with low environmental impact and working with local suppliers wherever possible
Equal opportunity: Equal opportunity

The Virtual Forge Limited is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation.

Pricing

Price: £7.50 to £15.10 a user a month
Discount for educational organisations: Yes
Free trial available: No

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Data Visualisations Service

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents