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ALM CONSULTING LTD

Atlassian Development Services

Bepoke development for additional capabilities and features within the Atlassian Cloud ecosystem for Jira, Jira Service Management and Confluence

Features

  • New capabilities and functionality tailored to client requirements

Benefits

  • Reduce business process compelxity
  • Simplify business process

Pricing

£800 to £1,200 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@almconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 7 3 2 3 6 6 9 4 5 6 4 0 8 8

Contact

ALM CONSULTING LTD ANDY LYONETTE
Telephone: +447932542076
Email: andy@almconsulting.co.uk

Planning

Planning service
Yes
How the planning service works
ALM Consulting planning services begin with understanding the business requirements. These requirements are then analysed and further discussed with the client to determine the most appropriate technologies to deliver a robust solution now and into the future. Out of the box capabilities are leveraged wherever possible to simplify deployment and supportability whilst leveraging custom application extensions where necessary to make the solution work for the customer rather than the other way around.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Atlassian
  • Jira
  • Jira Service Management
  • JSM
  • Jira Service Desk
  • Atlassian Forge
  • Azure
  • AWS
  • Microsoft Office 365

Training

Training service provided
Yes
How the training service works
Training is tailored to the needs of the client and based on the specifics of the solution offered but also covers the basics of IT Service Management - Incident, problem, change, request fulfillment, service transition.
Training is tied to specific services
Yes
Services the training service works with
  • Atlassian Jira Service Management
  • Atlassian Jira

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
With over 20 years experience of migrations (datacentre, application, Cloud), ALM Consulting is well positioned to work with clients to determine an optimal end-state. Having experience of many different gotchas, ALM Consulting can identify up-front risks and design migrations that avoid and work around such issues effectively.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Atlassian Jira
  • Atlassian Jira Service Management
  • Atlassian Confluence

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
At ALM Consulting, we prepare many automated quality and performance tests to robustly and repeatedly validate key metrics of a service. In addition, we work with clients to understand areas of particular importance to their business to ensure testing coverage genuinely reflects real-world scenarios.

Security testing

Security services
Yes
Security services type
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
ALM Consulting can support the Atlassian Jira ecosystem as well as Azure and AWS Cloud platforms or on-premise datacentre infrastructure. Support is provided online via Jira Service Management although phone support and onsite engineer presence options are also available.

Service scope

Service constraints
Tailored to client requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Tailored to client requirements
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Tailored to client requirements
Web chat accessibility testing
None
Support levels
Tailored to client requirements

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

ALM Consulting leverages Cloud hosted services over on-premise infrastructure for business operations and prefers sustainable transport where possible and is therefore minimising its carbon footprint for itself and its clients.

Pricing

Price
£800 to £1,200 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy@almconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.