Bytes Software Services

MOVEit Cloud

MOVEit Cloud provides secure collaboration and automated file transfers of sensitive data and advanced workflow automation capabilities without the need for scripting. Encryption/activity tracking enable compliance with regulations such as PCI, HIPAA, and GDPR. It reduces the risk of data loss and non-compliance with a file transfer solution. bssgc

Features

• File Transfer protocols - FTP, FTPS, SFTP, HTTP/S, SMTP/POP3

Benefits

• Securely transfer business critical information

£127.07 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

373239468357853

Contact

Chris Swani
+44 (0) 7951 326815
tenders@bytes.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Accessible by web browser (IE, Edge, Firefox, Chrome, Safari)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This depends on the severity of the issue. For questions (not critical system-down issues) we look to respond within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: With a current MOVEit Cloud subscription in place, this entitles customers to access Technical support via email and phone on a 24x7x365 basis. Mission critical support is optionally available for additional costs. Please check https://community.progress.com/s/products/support/service-level-objectives-cloud for detailed information.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All new MOVEit Cloud customers are onboarded to the service via a formal 6 week program to ensure that they are set up and understand how to start using the service. Each MOVEit Cloud subscription also includes access to online learning and technical training for MOVEit Cloud.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers are responsible for downloading their data before cancelling the contract, customers can request a data extract at additional costs.
• End-of-contract process: We have a formal decommissioning process which is followed when a contract comes to an end. MOVEit Cloud customers are responsible for downloading their data before cancelling the contract. Their MOVEit Cloud ORG and it’s data will then be securely deleted after the subscription has been cancelled

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Both mobile and desktop services support person to person use cases like:; •Uploading and Downloading of files; •Uploading videos and pictures; •Sending Secure Mail and Attachments; •Performing file and and folder editing tasks and; •Shared Folders with other users; ; The mobile app does allow for taking photos or videos and then uploading these to securely transfer and share them.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Web browser based and logged
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Via a web browser supporting:; • Chrome (Windows/*nix/Mac OS X); • Mozilla Firefox (Windows, Mac and *nix); • Microsoft Edge (Windows 10); • Safari; ; Also available as iOS and Android mobile App, Windows client and Mac Client
• API: Yes
• What users can and can't do using the API: MOVEit provides a REST, Java and .NET API.; The REST API enables you to develop, integrate, and deploy secure file transfer and management applications that leverage your organisation or system-wide MOVEit Transfer solution. Using the Transfer REST API , you can connect systems and clients to MOVEit Transfer using simple HTTP calls
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Depending on their needs users can change settings like the default password length and complexity, or they may want to change the login screen logo or reflect a login message. There are several other settings including:; - user settings; - group settings; - folder settings; - package settings; - contacts; - system settings

Scaling

• Independence of resources: MOVEit Cloud has a flexible architecture that delivers scalability and high availability to all multi-tenant customers.

Analytics

• Service usage metrics: Yes
• Metrics types: MOVEit provides live view via active dashboards of file and package transfer statue in an easy to use grid. This can be viewed in interactive mode which allows selectable and sortable status report and as well as full view which allows you to select one or more views as a full screen view.; You can use Live View to:; • Track volume of transfers (outgoing and incoming) at a glance.; • Track latency of ongoing or recent transfers.; • Track large and important transfers.; • Quickly troubleshoot any incidents that could occur during daily operations.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: MOVEit

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Separate encryption keys for each MOVEit Cloud customer and each file; and only users you authorise have access to the contents of your files
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Files are accessible via the MOVEit Interfaces, HTTPS, SFTP or FTPS. Data can be easily exported with any SFTP/FTPS client. Logging data in the database can be exported from the MOVEit user interface.
• Data export formats: CSV
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: MOVEit Cloud provides a number of security features for files at rest, including:; - Encrypted storage of data.; - Protection of encryption and decryption keys.; - Generation and use of strong cryptographic keys.; - Secure distribution of keys.; - Cryptographic key rotation based on cryptoperiods.; - Restricts unauthorized substitution of cryptographic keys.

Availability and resilience

• Guaranteed availability: MOVEit Cloud is a fully cloud hosted solution providing a highly available and fully resilient solution - guaranteeing a 99.9% uptime with an RTO of 2 hours and RPO of 15 minutes.
• Approach to resilience: We have an RPO of 15 minutes and a RTO of 2 hours for MOVEit Cloud.; Please see supporting document 'MOVEit Cloud Service Description' which provides more detail on the Service Availability. Our Cloud Operations team performs proactive maintenance and monitors the Service 24x7x365. Assuming incidents and events are within our reasonable control, we will use commercially reasonable efforts to make the Service available 99.9% of the time (the “Uptime Performance Target”)
• Outage reporting: MOVEit Cloud guarantees a 99.9% uptime and details of outages are broadcast to customers and also available on this website: https://status.moveitcloud.com/

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: For user authentication, MOVEit Cloud provides the ability to authenticate users to external LDAP and/or RADIUS servers. Microsoft Active Directory (AD) operates as an LDAP server, so MOVEit can authenticate to it natively. Both of these can be secured at the transport level (we encourage the use of LDAP over SSL) and related credentials are stored encrypted within MOVEit.; ; In addition to authenticating existing users against external sources, MOVEit Cloud can create new users, often as a clone of an existing template user. MOVEit Cloud can also split an organization's user base into External Users and Internal Users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: For any user requiring access, MOVEit Cloud provides the ability to authenticate against external LDAP and/or RADIUS servers. Microsoft Active Directory (AD) operates as an LDAP server, so MOVEit can authenticate to it natively. Both of these can be secured at the transport level (we encourage the use of LDAP over SSL) and related credentials are stored encrypted within MOVEit.; ; In addition to authenticating existing users against external sources, MOVEit Cloud can create new users, often as a clone of an existing template user. MOVEit Cloud can also split an organization's user base into External Users and Internal Users.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN
• ISO/IEC 27001 accreditation date: 13/07/2022
• What the ISO/IEC 27001 doesn’t cover: MOVEit is not ISO certified, but we use ISO certified datacenters from Microsoft, Progress' compliance strategy is SOC2.; ; More information:; ; MOVEit Cloud combines the security, centralised access controls, file encryption and activity tracking of MOVEit Transfer with the convenience of a cloud-based service.; MOVEit Cloud protects your most valuable asset – your data – by incorporating essential security measures for cloud services such as end-to-end encryption including storage encryption (“data-at-rest”); non-repudiation; FIPS 140-2 validated cryptography; intrusion detection and vulnerability scans; full control over user access and permissions; centralised user authentication and single sign-on via SAML 2.0 integration to IdP systems; separation of administrator duties; audit trails of all activities; separate encryption keys for each customer and each file; and only users you authorise have access to the contents of your files. MOVEit Cloud is the first managed file transfer (MFT) service provider to fully support HIPAA, HITECH and HIPAA Omnibus standards, PCI DSS certification, Common Criteria certification and OWASP Top Ten list of security vulnerabilities. MOVEit Cloud is also GDPR Ready.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: 360 Advanced
• PCI DSS accreditation date: 19/06/2021
• What the PCI DSS doesn’t cover: Product is fully covered
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2
  • HIPAA

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: MOVEit Cloud is PCI, HIPAA, and SOC 2 certified. These documents are available to download via our website and are located here - https://www.progress.com/security
• Information security policies and processes: Progress has an Information Security Policy in place which can be downloaded here - https://www.progress.com/security

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We use JIRA to track configuration changes in compliance with the PCI DSS standards mentioned in above question.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This is our public product security policy statement:; https://community.progress.com/s/article/Product-Security-Policy-Statement; ; In addition to this policy, we have internally policies defined which are PCI compliant in relation to vulnerability management standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We leverage AlertLogic for our IDS, CiscoAMP for our anti-virus solution, NewRelic and GrayLog to monitor application performance, and security related tools within Azure.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a multi-phase incident response plan documented in our policies:; Phase 1: Detection, Assessment and Triage; Phase 2: Containment, Evidence Collection, Analysis and Investigation and Mitigation; Phase 3: Remediation, Recovery, and Post-Mortem

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Scottish Wide Area Network (SWAN)

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years. ; An Environmental Steering Committee has been established to coordinate environmental activities and drive change.; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.; Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.; We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

• Price: £127.07 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: https://www.ipswitch.com/forms/free-trials/moveit-cloud; ; MOVEit Cloud Terms of Service & Service Description - https://d34smkdb128qfi.cloudfront.net/docs/default-source/data-sheets/moveit-cloud-terms-of-service-and-service-description-(012021).pdf?sfvrsn=bdec0703_4
• Link to free trial: https://www.ipswitch.com/forms/free-trials/moveit-cloud

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.