NDL Software Limited

NDL Digitise and NDL Connect, eForm, mobile app creation and codeless Web services gateway products

Digitise and Connect combined enables you to quickly deploy cross-platform native mobile apps and eForms that can interact with complicated web services. Joining modern front end technologies into a seamless process that gets your data where you need it to be, when you need it to be there.

Features

• Create responsive eForms in a drag and drop development environment
• Create native apps with a WYSIWYG low code cross-platform toolkit
• Secure cloud hosting via Microsoft Azure, AWS or on premises
• Design once and deploy to all operating systems and browsers
• Utilises such functionality as cameras, GPS, payments, address lookup, video
• 256 AES data encryption used in communications and offline storage
• No-code, wizard driven, graphical studio for creating web service integrations
• Integrate complex webservices with other business processes via manageable Connectors
• Perform custom transformations to format data exactly as needed
• Supports modern target web service authentication and security methods

Benefits

• Rapid development of eForms and apps to go paperless
• Rapidly import, configure, and use web services without any code
• Corporate licence, apps/eForms, connectors can be deployed throughout any department
• Utilise external data, and AI, within any digital business process
• Interact with data from cloud and on-premises web services
• Centrally track the web services in use with your organisation
• Provide users with the choice of device (iOS, Android, Windows)
• User friendly functionality to increase end-user adoption
• Streamline eForm, app, process creation using templates, and online community
• Develop, manage, test and live preview before deployment

£65,500 to £75,000 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ndl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

373526076450106

Contact

Tom Wright
01937 543 500
G-Cloud@ndl.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Please see Service Definition document for list of system requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: See Service Definition document.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Business critical issues with a high impact on the customer’s business will be appointed priority 1. Calls are handled before all other requests at top priority, allowing us to diagnose and identify the cause of the issue to provide an early resolution. A call management plan will be agreed where appropriate. Target response time = 4 hours.; ; Important issues that significantly impair or restrict business operations will be appointed priority 2. NDL will attempt to resolve these issues as quickly as possible, considering issue impact and the individual circumstances of the call. A call management plan will be agreed where appropriate. Target response time = 1 working day.; ; Standard issues that are less serious, or those for which a viable workaround is available with little to no impact on operational use of NDL products will be appointed priority 3. We will discuss the issue to mutually agree how and when the issue will be resolved. Target response time = 3 working days.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Details of our training can be found in our pricing schedule.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: If hosted within the customer's server, all data will reside with the customer for the duration of the contract. If hosted by NDL, a full database export will be provided at the end of contract
• End-of-contract process: Configurations and assets are retained by the client and the service is terminated.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Forms created through Digitise are available for use on all internet browsers. The development software must, however, be operated from a desktop or laptop. Mobile apps created through Digitise are available for use on all mobile devices, the software must, however, be operated from a desktop or laptop
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Digitise has browser based eForms and windows based management/studio console. It also has Windows based management console and studio with a mobile device application interface.
• Accessibility standards: None or don’t know
• Description of accessibility: None
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Initiate and automate interaction with Applications, enable 2 way data flow between the eForm / mobile device, data service and target Application. Configure and control the behaviour of the system and make the calls to retrieve data in a highly secure manner.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Software automations are fully customisable, customer has full control via studio. Electronic forms and mobile apps are fully customisable, customer has full control via studio. Connect customisation available via development environment

Scaling

• Independence of resources: NDL have a robust contingency plan and employ sufficient staff to meet our service demands.

Analytics

• Service usage metrics: Yes
• Metrics types: User defined metrics based on available meta data.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: If hosted within the customer's server, all data will reside with the customer for the duration of the contract. If hosted by NDL, a full database export can be provided upon request.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: See Service Definition document.
• Approach to resilience: Architectural, platform and data centre resilience. More information available on request.
• Outage reporting: Client communications via agreed channels.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Role based access, and privileged identity management.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: All data is held on customer infrastructure, whether that be on premise or in the Azure Cloud option. The customer can apply their chosen standard security governance policies.
• Information security policies and processes: Supplier defined controls.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier defined controls.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  NDL works with organisations that positively contribute to our society. In providing software and expert services to the UK public sector, we know the technological expertise and advancements we’ve cultivated over the last four decades are used only for public good. We’re dedicated to helping our customers achieve ethical, responsible, and functional operations in NHS and healthcare, local government, policing, education, and housing sectors - so we're confident our automation and digital transformation technologies have a meaningful impact, wherever implemented.; Not only do our transformative technologies revolutionise business processes, but they also significantly reduce environmental impacts and carbon emissions. With the NDL Evolve Transformation Platform, we’ve helped to save hundreds of millions of sheets of paper, hundreds of thousands of litres in fuel and thousands of megawatts in power across the UK public sector – all while ensuring processes are secure, accessible, and empowering for working teams. ; But dedication to social and environmental change starts at home. Our team is equipped with energy-efficient hardware and video conferencing tools to facilitate home and flexible working arrangements – allowing for greater wellbeing and reduced transportation emissions. Though the majority of our technical services are delivered remotely, NDL’s Yorkshire-based collaboration Hub is also fuel-efficient, championing recycling of both waste products and technical hardware – regularly donating equipment to local schools and charities.; Over the last decade, it’s estimated that we’ve reduced our own carbon footprint by over 95% - but the environment isn’t the only thing we’re conscious about. We’re dedicated to equal opportunities – both for our internal teams and our customers – as well as a stronger community overall. Working with local SMEs, charities, activist groups, schools, and universities – NDL continues to pursue and contribute toward real causes, with real societal impacts.

  Equal opportunity

  At NDL, we’re dedicated to providing equal opportunities to every single member of our community. Whether that’s through our own internal recruitment and governing equalities and diversity policy, or the support we provide to our wider communities through donations, educational schemes, and engagement activities. ; We pride ourselves on a diverse team with a fantastic range of skills, representative of the country’s wider population. While compliance and understanding are confirmed during our mandatory induction for new starters, our policies are reviewed annually as part of our quality assurance process for continuous service improvement.; In line with legislation, we are an equal opportunities employer (as stated within our published job adverts) and treat all of our applicants, employees, and customers equally – in respect of:; • Age; • Disability; • Gender identity ; • Sexual orientation; • Marital or civil partner status; • Pregnancy or maternity/paternity; • Race, nationality, or ethnic origins; • Religion or beliefs; We’re passionate about maintaining a working environment free from discrimination, with all development decisions based on merit and performance alone. Our aim is to completely remove barriers faced by those with protected characteristics within our organisation. This includes provisions of technology and investing in remote working infrastructure to facilitate more flexible working arrangements and services.; Our governing policy demonstrates a clear definition of discrimination in its different forms (direct, indirect, harassment, victimisation) and our zero-tolerance stance on incidents of this nature. Using anonymised demographic monitoring to help us to assess the effectiveness of our equality policy in practice, NDL is constantly seeking new ways to identify and rectify any inequalities within our control – immediately investigating and rectifying issues wherever possible.

Pricing

• Price: £65,500 to £75,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ndl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.