MS INFOTECH LTD.

Application Development

We offer bespoke web and mobile design, application development, deployment, maintenance, and technical consultancy for all web applications. We specialise in high-traffic, bespoke platforms that require high scalability and performance hosting in the cloud.

Features

• Website Design and Development
• Content Management
• Mobile Apps Design and Development
• Data migration / restore and disaster recovery
• Agile development
• Cyber Security
• Application PEN Testing
• Project Management
• DevSecOps Services
• 100% automated deployment pipeline for application CI/CD

Benefits

• Design high standard, responsive sites
• Manage content via bespoke CMS
• Morden mobile apps design and development
• Faster development using agile methodologies
• Build end to end secure applications
• End to end project management
• QA and Security testing for applications
• Hosting support and maintenance
• Monitoring live services 24x7

£450 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@msit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

373939261215982

Contact

Shital Jamod
+44 020 807 93093
contact@msit.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Cloud Based Subscription
  • Bespoke Custom Develoment

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Responses are based on SLAs defined in the service definition document. Normally, we respond within a couple of hours for high-priority issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We have done web chat testing with rewards app with UKHSA
• Onsite support: Onsite support
• Support levels: We have different support level plans available, which are described in detail within the service description document. We provide various levels of resources, such as developers, testers, DevOps engineers, technical leads, technical architects, solution architects, project managers, scrum masters, business analysts, etc., depending on the project's requirements. ; ; Our support levels are covered each phase of the project. We provide post-development maintenance support for each product.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our service specialist team will onboard clients and provide onsite / offsite training to each service users.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: Data is stored in widely used formats only, such as XML, JSON, databases, etc. At the end of the contract, data can be extracted and handed over to clients. They can then import and use the data.
• End-of-contract process: At end of contract, we extract the clients data and share with them. We also guide them through the procedure to import into other systems and make use of the data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service description is truncated in mobile versions. However, service features are the same in both versions.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: None
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The services can be customized as per clients' requirements. Our friendly staff can guide customer.

Scaling

• Independence of resources: Services are deployed on the cloud with auto-scaling enabled, so depending on the service load, the system requires more resources and ensures performance is not impacted.

Analytics

• Service usage metrics: Yes
• Metrics types: We have a dashboard created which monitors the usage of service and displays in GUI format with real-time live updates
• Reporting types:
  • API access
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data is exported in XML, JSON or Text format
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs are defined in the Service Level Agreement document, and we have strict policies and procedures for following the SAL guidelines across the organisation. Any breach for not meeting SLAs is also defined in the documents, and guidelines for compensation are also defined as per the guidelines.
• Approach to resilience: Its available on request
• Outage reporting: - On Service Health Status; - Via Email Notifications; - On Public public-facing portal

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: User-based access policies defined
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have internal team who audits all security governance, we have not done the external audit yet.
• Information security policies and processes: Our dedicated Information Security team defines, manages and assures compliance with all the policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Dedicated software tracks all change management
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: From time to time security scan happens to check potential threats; Required security measures implemented to prevent any kind of threats; threat information published regularly to clients
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring will generate instant alerts for any kind of compromise. ; Security ticket generated automatically for any level of compromise with high priority; Tickets looked within 2 hours as per the standard SLAs defined
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents managed as per the defined guidelines with in Service Level Agreement document

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognize the urgent need to address climate change and its far-reaching impacts on our planet and society. Every organization, regardless of its industry or size, has a responsibility to take meaningful action to mitigate climate change. At MSInfoTech, we are committed to integrating sustainable practices into our operations and helping our clients do the same. Through our services and solutions, we strive to reduce carbon footprints, increase energy efficiency, and promote environmentally friendly practices. We leverage our technology expertise to develop innovative solutions that support renewable energy, reduce greenhouse gas emissions, and foster a more sustainable future. Whether optimizing data centers for energy efficiency, implementing smart grid technologies, or developing software to track and reduce carbon emissions, we are dedicated to making a positive impact. Furthermore, we are committed to minimizing our own environmental footprint by reducing waste, conserving resources, and promoting eco-friendly practices throughout our organization. We believe that by leading by example, we can inspire others to join us in the fight against climate change. Together, we can harness the power of technology to create a greener, more sustainable world for future generations. Join us as we take meaningful steps towards combating climate change and building a better future for all.

  Covid-19 recovery

  We recognize the profound impact that the COVID-19 pandemic has had on individuals, businesses, and communities worldwide. As we navigate through these unprecedented times, we are committed to supporting our clients in their recovery efforts and helping them emerge stronger and more resilient than ever before. At MSInfoTech, we understand the critical role that technology plays in facilitating recovery and adaptation in a post-pandemic world. From enabling remote work solutions to supporting digital transformation initiatives, we are dedicated to providing the expertise and support our clients need to thrive in the new normal. We are committed to leveraging our technological know-how to assist organizations in adapting to the evolving business landscape, whether it's through developing custom software solutions, optimizing IT infrastructure for remote operations, or providing cybersecurity measures to protect against emerging threats. Furthermore, we recognize the importance of collaboration and partnership in overcoming the challenges posed by the pandemic. We stand ready to work closely with our clients, industry partners, and communities to innovate, adapt, and rebuild after COVID-19. As we move forward, we remain committed to delivering exceptional service, driving innovation, and supporting our clients on their journey to recovery. Together, we will emerge from this crisis more robust, agile, and better prepared to face whatever future challenges.

  Tackling economic inequality

  We understand the profound implications of economic inequality for individuals, communities, and society. Every person deserves equal opportunities to thrive, regardless of their background or circumstances. Therefore, we are committed to leveraging our expertise and resources to tackle economic inequality and promote inclusivity and fairness in all aspects of our work. At MSInfoTech, we recognize that technology can be a powerful force for positive change in addressing economic disparities. Through our services and solutions, we strive to empower marginalized communities, bridge digital divides, and create pathways to economic advancement for all. We are dedicated to working with organizations that share our commitment to social responsibility and equity. Whether it's through providing pro bono consulting services to non-profit organizations, supporting initiatives that promote digital literacy and skills training in underserved communities, or advocating for policies that promote economic inclusivity, we are actively engaged in efforts to address economic inequality at local, national, and global levels. Internally, we are committed to fostering a diverse and inclusive workplace where everyone is valued, respected, and given equal opportunities to succeed. We believe that diversity drives innovation and creativity, and we are dedicated to creating an environment where everyone can thrive and reach their full potential. By harnessing the power of technology and working collaboratively with our partners and communities, we believe we can make meaningful strides towards building a more equitable and inclusive society. Together, we can create a future where economic opportunities are accessible to all, regardless of background or circumstance.

  Equal opportunity

  At MSInfoTech, we are committed to fostering an environment of equal opportunity where every individual is treated with respect, dignity, and fairness. We believe that diversity is our strength, and we are dedicated to creating a workplace that embraces the unique perspectives, backgrounds, and talents of all our employees. We strive to provide equal employment opportunities, professional growth, and advancement to all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by applicable laws and regulations. In our hiring practices, we prioritize merit and qualifications, ensuring that candidates are evaluated based on their skills, experience, and potential to contribute to our team and our clients' success. We actively seek to attract and retain a diverse workforce that reflects the communities we serve and the global nature of our business. Furthermore, we are committed to providing a supportive and inclusive work environment where all employees feel valued, empowered, and encouraged to reach their full potential. We offer ongoing training and development opportunities, mentorship programs, and initiatives to promote diversity, equity, and inclusion throughout the organization. Discrimination, harassment, and bias have no place at MSInfoTech. We have clear policies and procedures in place to address and prevent discrimination or harassment, and we encourage open communication and reporting of any concerns. By embracing diversity and fostering a culture of inclusion, we believe we can unleash our team's full potential and drive innovation, creativity, and success. Together, we are committed to building a workplace where everyone has an equal opportunity to thrive and succeed.

  Wellbeing

  At MSInfoTech, we prioritize the well-being of our employees, clients, and communities as a core value of our organization. We understand that individuals' health, happiness, and fulfilment are essential not only for personal growth but also for professional success and organizational resilience. We are committed to creating a supportive and inclusive work environment that promotes physical, mental, and emotional wellbeing. This commitment is reflected in our policies, programs, and initiatives designed to support the holistic health of our team members. Physically, we strive to provide a safe and healthy workplace, whether in-office or remote, by implementing best practices for workplace safety, ergonomic design, and access to wellness resources. We encourage regular physical activity and offer flexible work arrangements to accommodate personal health needs. Mentally and emotionally, we recognize the importance of managing stress, fostering work-life balance, and promoting mental health awareness. To support our employees in maintaining optimal mental well-being, we provide access to counselling services, mental health resources, and workshops. We also understand that social connection and a sense of belonging are crucial for overall wellbeing. We encourage camaraderie, collaboration, and mutual support among our employees through team-building activities, social events, and community engagement initiatives. Furthermore, we are committed to promoting a culture of work-life integration, where individuals are encouraged to pursue their passions, interests, and personal goals outside of work. We offer flexible schedules, remote work options, and generous time-off policies to help our employees achieve a healthy balance between work and personal life. As an organization, we are dedicated to continuously evolving and improving our wellbeing initiatives to meet the changing needs of our employees and society. By prioritizing wellbeing, we believe we can foster a happier, healthier, and more engaged workforce, driving greater productivity, creativity, and success for our company.

Pricing

• Price: £450 to £1,500 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@msit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.