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AMICIS GROUP LIMITED

Device Monitoring

Device Monitoring provides continuous monitoring of customer endpoints and network-connected devices to detect availability issues, security events, and abnormal behaviour. The service analyses telemetry from supported devices to provide visibility of device health and security posture and to support timely investigation of issues.

Features

  • Continuous monitoring of supported devices
  • Collection and analysis of device telemetry
  • Automated alerting for defined conditions
  • Analyst triage of alerts to reduce false positives
  • Monitoring of availability and security events
  • Event correlation across monitored devices
  • Configurable alert thresholds
  • Support for remote and distributed environments
  • Regular monitoring summaries and reports
  • Integration with agreed escalation processes

Benefits

  • Improved visibility of device health and status
  • Earlier identification of potential security issues
  • Reduced operational risk through proactive monitoring
  • Faster investigation of incidents
  • Reduced noise through alert triage
  • Supports informed response decision-making
  • Scales across growing device estates
  • Complements existing security controls
  • Supports audit and assurance activities
  • Helps maintain service availability

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@amicisgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

3 7 4 0 6 5 4 0 6 3 3 0 1 7 1

Contact

AMICIS GROUP LIMITED Peter Wood
Telephone: 07795 111040
Email: hello@amicisgroup.co.uk

About the service

Service categories
  • Cloud Support Services
    • Security Services
      • Other
        • Other

Service scope

Service constraints
Monitoring of ingested telemetry is provided on a 24 x 7 x 365, delivered remotely from the Amicis Group SOC.

User support

Email or online ticketing support
Yes
Support response times
Response times will be governed by specific SLAs within each agreement, covering weekdays and weekend periods.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
AI chatbot
No
Web chat support accessibility standard
WCAG 2.2 A
Web chat accessibility testing
None to date
Support levels
Standard support hours are Monday to Friday, 09:00–17:30 UK time, excluding public holidays.
Out-of-hours support is available by prior agreement.
Service levels are provided on a best-endeavours basis unless otherwise stated in the Call-Off Contract.

Supplier type

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Crowdstrike, Bitdefender, Tenable, Guardare, Phishing Tackle

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Government Digital and Data Roles

Architecture roles

Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,250.00
Network architect
Role level UK Rate Offshore Rate
Network architect £1,000.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,000.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £1,000.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £1,000.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,500.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,500.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,500.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Principal cyber security audit and assurance £1,500.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Principal cyber security governance and risk manager £1,500.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Principal cyber security monitoring £1,500.00
Cyber security incident response
Role level UK Rate Offshore Rate
Principal cyber security incident response £1,500.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Principal cyber security vulnerability management £1,500.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Principal cyber security digital forensics £1,500.00
Cyber security testing
Role level UK Rate Offshore Rate
Principal cyber security testing £1,500.00
Cyber security secure design
Role level UK Rate Offshore Rate
Principal cyber security secure systems architecture and design £1,500.00

IT operations roles

IT service manager
Role level UK Rate Offshore Rate
IT service manager £500.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £500.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £750.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Infrastructure operations engineer £500.00
Problem manager
Role level UK Rate Offshore Rate
Problem manager £500.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £500.00
Service transition manager
Role level UK Rate Offshore Rate
Service transition manager £500.00

Product and delivery roles

Product manager
Role level UK Rate Offshore Rate
Product manager £750.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £750.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £750.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £750.00
Software developer
Role level UK Rate Offshore Rate
Developer £750.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
0cdb0bd2-d9d6-49cd-a2df-4f3a5b293a0b
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@amicisgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.