TRANSFORM CX LIMITED

Managed services for Live Applications

TransformCX's Managed Services for Live Applications offer ongoing support and maintenance for digital solutions ensuring high availability, performance optimization, and security updates to keep applications running smoothly. Leveraging our public sector experience, we provide support, enabling government agencies to focus on their core functions while we manage their digital infrastructure.

Features

• 24/7 monitoring and support: Ensuring uninterrupted availability and performance.
• Incident management: Rapid response to minimize downtime and disruptions
• Patch management: Regular updates for security and performance enhancements.
• Performance optimization: Fine-tuning to ensure optimal speed and responsiveness.
• Disaster recovery planning: Strategies for data backup and system restoration
• SLA adherence: Meeting service level agreements for reliability and performance
• Automation tools: Streamlining routine tasks for efficiency and consistency.
• Cloud-based infrastructure: Scalability and flexibility for dynamic application needs.
• Continuous improvement: Iterative enhancements based on data-driven insights.
• Compliance and security: Ensuring adherence to industry standards and regulations.

Benefits

• Continuous Monitoring: Ensuring applications run smoothly with real-time performance monitoring.
• Proactive Issue Resolution: Addressing potential issues before they impact users
• Enhanced Security: Implementing robust security measures to protect sensitive data.
• Reliable Support: Provide round-the-clock assistance for application maintenance and troubleshooting
• Optimized Performance: Fine-tuning applications for optimal speed and efficiency.
• Scalability: Adapting to changing demands by scaling resources as needed.
• Cost Savings: Maximizing cost-effectiveness through efficient resource allocation and management
• Compliance Assurance: Ensuring applications comply with relevant regulations and standards.
• Service Level Agreements: Guaranteeing service quality and reliability through SLAs.

£200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tarun.sharma@transformcx.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

374154644249414

Contact

Tarun Sharma
07972712549
tarun.sharma@transformcx.co.uk

Planning

• Planning service: Yes
• How the planning service works: TransformCX assists clients in meticulously planning the implementation of cloud hosting or software services. We begin by conducting in-depth consultations to understand clients' specific needs, objectives, and existing infrastructure. Leveraging our expertise, we collaborate closely with clients to develop comprehensive implementation plans tailored to their unique requirements. Our approach involves defining clear objectives, timelines, and milestones for the implementation process, ensuring alignment with business goals and priorities. We assist clients in selecting the most suitable cloud hosting or software services based on factors such as scalability, performance, security, and value for money. Throughout the planning phase, we provide expert guidance on architecture design, resource provisioning, data migration strategies, and integration with existing systems. We prioritise data security and compliance, implementing robust measures to safeguard sensitive information and ensure regulatory compliance. Our team of experienced cloud architects and engineers oversee the implementation process, providing proactive communication, support, and guidance to ensure a smooth and successful deployment. We offer training and knowledge transfer to empower clients to effectively manage and optimise their cloud environments post-implementation. With our strategic planning and implementation support, clients can confidently embrace cloud hosting or software services, unlock operational efficiencies, and drive business innovation and growth.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer a comprehensive approach to training services designed to empower clients with the knowledge and skills needed to succeed in the digital landscape. Our approach begins with a thorough assessment of clients' training needs and objectives. We collaborate closely with stakeholders to develop customised training plans tailored to their unique requirements, industry context, and business goals. Our training services cover a wide range of topics, including digital transformation, customer experience (CX) management, cloud technologies, software development methodologies, and more. We offer flexible delivery options, including instructor-led training, virtual classrooms, e-learning modules, and self-paced learning resources, to accommodate diverse learning preferences and schedules. Our experienced trainers are industry experts with deep knowledge and practical experience in their respective domains. They deliver engaging and interactive training sessions, incorporating real-world examples, case studies, and hands-on exercises to reinforce learning outcomes and practical application. We prioritise ongoing support and feedback to ensure the effectiveness and impact of our training programs. Our goal is to empower clients to build internal capabilities, foster a culture of continuous learning and innovation, and drive sustainable business growth. With our training services, clients can unlock their full potential and thrive in today's rapidly evolving marketplace.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: With our expertise and client-centric approach, we ensure a smooth and efficient migration process tailored to meet the unique needs and objectives of each organisation. First, we conduct a comprehensive assessment of our clients' existing infrastructure, applications, and data to identify opportunities and challenges associated with the migration. Based on this assessment, we develop a customised migration strategy that minimizes disruption, mitigates risks, and maximizes the benefits of cloud adoption. Our team of experienced cloud architects and engineers then oversee the execution of the migration plan, leveraging industry-leading tools and best practices to migrate applications, data, and workloads to the cloud platform of choice. We ensure data integrity, security, and compliance throughout the migration process, implementing robust measures to protect sensitive information and mitigate potential security risks. Throughout the migration, we provide proactive communication, support, and guidance to our clients, keeping them informed of progress, addressing any concerns or issues that arise, and ensuring a positive experience from start to finish. Once the migration is complete, we continue to provide ongoing support and optimisation services to help clients maximise the value of their cloud investments, optimize performance, and drive innovation in the cloud environment.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We are committed to ensuring the success of our clients' software projects and digital initiatives through comprehensive quality assurance (QA) and performance testing solutions. With our expertise, dedication, and client-centric approach, we empower our clients to achieve excellence in QA and performance testing. Our tailored QA strategies are customised to meet the unique needs and objectives of each project, ensuring alignment with industry standards and best practices. We assist clients in efficient test planning and execution, creating detailed test plans, cases, and scripts to systematically validate functionality, usability, and performance. Leveraging cutting-edge automation frameworks and tools, we streamline testing processes, improve coverage, and enhance efficiency. Our performance testing solutions evaluate scalability, reliability, and responsiveness under various load conditions, identifying bottlenecks and optimizing system performance. Our mobile testing solutions validate functionality and performance across devices and platforms. Through continuous integration and testing practices, we automate processes and integrate testing into DevOps pipelines for rapid, reliable software delivery. Comprehensive metrics and reporting enable clients to track progress and make data-driven decisions for continuous improvement. With TransformCX, clients can confidently navigate QA and performance testing challenges, delivering high-quality software solutions, and driving business success.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support offering is standardised across three tiers: Silver, Gold and Platinum. We provide Managed Services for software applications and infrastructure. Since we are not a reseller, we do not provide Support for underlying third-party platforms. E.g. we provide support for client's cloud infrastructure but not for Azure/AWS/GCP as an underlying platform. The support levels and cost vary based on the scope of the service, coverage required and business criticality of the service. We will work with you to agree the right levels of service within budget. All our support models include a dedicated Technical Account Manager as well as Site Reliability Engineers.

Service scope

• Service constraints: There are no constraints about this service that buyers should be aware of.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9 to 5 (UK time), Monday to Friday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Microsoft Teams for web chat, which is certified to AA standards.
• Support levels: Our support offering is standardised across three tiers: Silver, Gold and Platinum. We provide Managed Services for software applications and infrastructure. Since we are not a reseller, we do not provide Support for underlying third-party platforms. E.g. we provide support for client's cloud infrastructure but not for Azure/AWS/GCP as an underlying platform. The support levels and cost vary based on the scope of the service, coverage required and business criticality of the service. We will work with you to agree the right levels of service within budget. All our support models include a dedicated Technical Account Manager as well as Site Reliability Engineers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 27/11/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001-2015
  • ISO 14001-2015

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to environmental stewardship and sustainability, minimizing our environmental footprint, conserving resources, and promoting eco-friendly practices in our operations.

  Covid-19 recovery

  COVID-19 recovery efforts require a multifaceted approach that addresses various aspects of the pandemic's impact on individuals, communities, businesses, and society. Here are some ways we do our bit to contribute to COVID-19 recovery efforts: Remote Work Solutions: We help businesses adapt to remote work environments by providing technology solutions and support for remote collaboration, communication, and productivity. This involves implementing cloud-based collaboration platforms, virtual meeting tools, and cybersecurity measures to ensure data protection. Economic Recovery Support: We assist businesses in adapting their operations and business models to thrive in the post-pandemic economy. This involves strategic consulting, technology implementation, and support services to help businesses innovate, diversify revenue streams, and remain competitive in a changing market landscape. Community Engagement and Support: We partner with local organizations and community groups to provide support and resources to those most affected by the pandemic. This involves volunteering, fundraising, and organising community events to foster solidarity and resilience within communities. Sustainable and Resilient Solutions: We promote sustainability and resilience in post-pandemic recovery efforts by advocating for environmentally friendly practices and resilient infrastructure. This involves consulting with businesses on sustainable business practices, renewable energy solutions, and disaster preparedness planning.

  Tackling economic inequality

  We recognise our responsibility to society and strive to make a positive impact through our business practices, philanthropic efforts, and advocacy for social causes that align with our values. We invest in education and skill development initiatives to empower individuals with the knowledge, tools, and opportunities they need to succeed in the digital economy and beyond.

  Equal opportunity

  We celebrate diversity and foster an inclusive environment where individuals of all backgrounds feel valued, respected, and empowered to contribute their unique perspectives

  Wellbeing

  We prioritise the health and well-being of our employees, clients, and communities, promoting a culture of wellness, work-life balance, and mental health awareness.

Pricing

• Price: £200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tarun.sharma@transformcx.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.