RISE TO LIMITED

Learn Amp

Learn Amp is a multi-award winning People Development Platform. We've been consistently listed in the top three learning platforms globally. We help forward thinking organisations and their people to learn, connect and perform. We deliver ROI through enhanced employee experience, increased retention and improved learning, skills, and performance development.

Features

• Content Management and Curation
• Learning Paths and Assignments
• Skills Management and Development
• Comprehensive Reporting and Analytics
• Social and Community Tools
• Integration Capabilities
• Customisable User Roles and Permissions
• Branding and Customisation
• Advanced Security Features
• Mobile and Accessibility Features

Benefits

• Achieve Compliance and Reduce Risk
• Boost Employee Engagement and Retention
• Elevate Employee Skills and Competency
• Improve Onboarding and Time to Productivity
• Align Learning with Company Objectives and an Individual's Goals
• Facilitate Global and Remote Workforce Training
• Leverage Data-Driven Decision Making
• Decentralise Learning and Streamline Learning Administration
• Drive Organisational Learning Culture
• Maximize Return on Investment in Learning and Development

£17,500 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joe.hill-wilson@learnamp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

374270371293292

Contact

Joe Hill Wilson
+44203 6420 350
joe.hill-wilson@learnamp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: On rare occasions where downtime is necessary, Learn Amp endeavours to provide two weeks' notice. Learn Amp is compatible with stable versions of major desktop browsers (Edge, Firefox, Chrome, Safari, Opera) and mobile browsers (iOS Safari, Edge Mobile, Opera Mobile, Firefox Mobile, Chrome Mobile). Buyers using outdated or less common browsers may face limitations in service accessibility or functionality. Service Level Agreements (SLAs) for technical issues include: responding to critical issues within 1 hour, resolving major outages and issues within 24 hours, responding to non-critical issues within 24 hours, and bug resolution aims for 72 hours.
• System requirements: A stable version of a major browser.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For critical issues, the aim is to respond within 1 hour.; For non-critical issues, the response time is aimed to be within 24 hours.; Response times at weekends may vary.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: All customers have access to our Technical Support Team who specialise in troubleshooting and supporting with any technical issues deriving from the system or integrations. All customers also have access to our Customer Success inbox, where the team will support with best practice. ​It is also possible to have a dedicated Customer Success Manager depending on your subscription agreement. When you first join Learn Amp you will also have a dedicated Implementation Manager who will provide training and work with you to design your system to suit your requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A typical implementation will involve a Readiness Session to ensure customers have all of the relevant stakeholders needed to get started. We'll then have a Kick-off Call with your Customer Success Manager and dedicated Implementation Manager to align on business goals and objectives so we can design for success. Throughout your implementation you will have access to online training as well as an agreed amount of hour with your Implementation Manager, who will ensure that you have a Implementation Plan in place. Once your implementation phase is complete we will hold a Retrospective Call to realign on business goals and objectives so the next steps are clearly defined as you move to work with our Customer Success team.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers can export data logs directly in the Learn Amp app. Any additional data extraction may incur a cost.
• End-of-contract process: All services stop on the date the contract ends and access to the Learn Amp account is withdrawn.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Learn Amp is a cloud-based SaaS application with a responsive design, meaning the platform adjusts to provide an optimal user experience across different device types and screen sizes, including both desktops and mobile devices. Responsive design ensures that users can access the full range of features on any device, with adjustments made for smaller screens on mobile devices to enhance usability.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Learn Amp uses a Web-based User Interface (UI.) This is a graphical interface where users can access, manage, and interact with the service's features. For Learn Amp, this includes managing learning content, user roles, analytics, and more.; ; Learn Amp also has an Application Programming Interface (API) that allow other systems and applications to interact with the service programmatically. This is useful for integrating the platform with other tools, automating workflows, or extracting data.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Learn Amp conducts internal assessments and audits to ensure its features meet WCAG 2.1 AA, this involves a combination of automated testing tools and manual evaluation.
• API: Yes
• What users can and can't do using the API: You can view our API documentation openly by visiting developers.learnamp.com
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Learn Amp offers extensive customisation options to align the platform with organisational branding and specific learning needs. Customisable elements include the platform's look and feel, such as brand colours, logos, and domain names, enabling a seamless user experience that reflects the company's identity. Users can also tailor the login page, email branding, and site branding per team, including banner images and colour schemes. Additional paid-for options allow for more in-depth customisation, like custom domains.; ; Content-wise, administrators have the flexibility to curate and create learning materials, adjust visibility permissions, and set up learning paths and assignments. Roles and permissions can be customised, allowing the assignment of specific roles (learner, curator, admin, etc.) and the modification of these roles with specific permissions to fit organisational structures and learning strategies.; ; Customisation is typically managed by users with administrative or owner roles within Learn Amp. They can access these settings through the platform's administrative interface, where they can make changes directly, ensuring that customisation is both accessible and controlled, maintaining the platform's integrity while meeting diverse needs.

Scaling

• Independence of resources: We ensure consistent user experience through auto-scaling container orchestration and load balancing, effectively managing demand surges. Our dedicated team focuses on performance and reliability, continuously enhancing speed and dependability across the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Learn Amp will arrange regular reviews with you to realign on your business goals. As part of this we will present highlights and usage statistics, including things like weekly/monthly active users, content completion activity and commonly used search terms.
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Automated security monitoring and threat detection, network and application firewalling, secure access mechanisms for data management, and rigorous data destruction processes to further protect data at rest.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data through a range of flexible options, including API integrations for seamless automation, direct access to Data Lake for comprehensive analytics, and straightforward CSV exports for easy data handling and sharing.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Parquet
• Data import formats:
  • CSV
  • Other
• Other data import formats: Via API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: We safeguard data within our network by employing SIEM monitoring for real-time security insights, enforcing two-factor authentication (2FA) for enhanced access control, and using time-limited elevated access requests alongside the principle of least privilege to minimise exposure and risk.

Availability and resilience

• Guaranteed availability: Learn Amp has contracted SLA's that guarantee uptime of greater than 99.7% in a given month. We aim for 99.9% uptime.
• Approach to resilience: Our service is architected with resilience at its core, leveraging AWS's robust data centre infrastructure to ensure high availability and continuity. Our deployment spans multiple AWS availability zones, providing inherent redundancy and failover capabilities. This setup not only aligns with, but actively embodies the government's second cloud security principle of 'Asset protection and resilience', ensuring our assets and services remain secure and operational despite potential threats.; ; To further bolster our resilience, we implement automated scaling and load balancing to efficiently manage varying loads, alongside comprehensive data backup and disaster recovery strategies. These measures ensure minimal downtime and rapid recovery in the unlikely event of a disruption.; ; Our commitment to security and resilience extends to our operational practices, including regular audits, continuous monitoring, and adherence to the principle of least privilege to safeguard against unauthorised access or data breaches.; ; Detailed information about our resilience features, aligned with AWS's industry-leading standards, is available upon request.
• Outage reporting: A public status page - status.learnamp.com.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Single sign on with various identity providers: https://learnamp.com/product/integrations
• Access restrictions in management interfaces and support channels: In our platform, access to management interfaces and support channels is restricted through role-based access control. Users are assigned specific roles and permissions based on their job responsibilities and level of access needed. Additionally, access to support channels may require authentication and verification to ensure only authorized individuals can access sensitive information. If you require more specific details on our access restriction methods, please let us know.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intercert
• ISO/IEC 27001 accreditation date: 30/07/2024
• What the ISO/IEC 27001 doesn’t cover: Please see ISO 27001 report.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type 2
• Information security policies and processes: We rigorously follow an ISMS framework, designed around the principles of confidentiality, integrity, and availability of information. Our policies and processes are aligned with international standards and best practices, ensuring a robust defense against information security risks.; ; Our ISMS is supported by a hierarchical reporting structure that ensures accountability and enforcement from the top down. Senior management's direct involvement ensures that information security is not only a priority but also a fundamental part of our business culture. This commitment is further evidenced by regular reviews and audits of our policies, promoting an environment of continuous improvement.; ; We emphasize risk management, identifying and mitigating potential security threats proactively. Our compliance with GDPR and other relevant legislation demonstrates our dedication to not just meeting, but exceeding, regulatory requirements.; ; To ensure adherence to our policies, we engage all employees in our security efforts, providing comprehensive training and establishing clear expectations for information security responsibilities. Incident management procedures are in place to swiftly address and learn from any security incidents, minimizing impact and preventing future occurrences.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our processes are designed to ensure the integrity and security of our services throughout their lifecycle. We adopt an Agile methodology, allowing for flexible yet controlled development and deployment. Components are tracked from inception through to production, with each change undergoing a thorough analysis of requirements, risks, and potential security impacts.; ; We leverage version control, complemented by local development environments. Code quality is assured through linting, static analysis, and CI/CD pipelines. Each change is scrutinized through peer review, quality assurance testing, and a formal sign-off process before deployment.; ; Communication with customers about changes is proactive, ensuring transparency and maintaining trust.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We employ horizon scanning to identify cybersecurity threats, monitoring technology developments and industry insights. Regular workshops analyze risk causes, impacts, and likelihood. Patch deployment is prioritized based on threat severity and risk appetite, ensuring timely response without compromising service quality. Our intelligence on threats comes from both internal and external sources, including vendor communications and industry forums, facilitating early detection and assessment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our protective monitoring processes use continuous SIEM surveillance to identify potential compromises, employing advanced analytics and threat detection tools to monitor system activity and detect anomalies. Upon detecting a potential compromise, our incident response team is immediately alerted. We prioritise rapid response, aiming to assess and mitigate threats within hours of detection. Incident response protocols are activated, including containment, eradication of threats, and recovery measures, followed by a thorough investigation to prevent future occurrences. Our swift, systematic approach ensures minimal impact on operations, aligning with our commitment to safeguarding data and maintaining service integrity.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident management processes include pre-defined protocols for common events, ensuring a swift and structured response to incidents. Users report incidents through a our technical support system. Upon receiving an incident report, our dedicated incident response team assesses the situation, initiates appropriate response actions, and communicates updates to relevant stakeholders. Post-incident, we provide detailed reports outlining the nature of the incident, response actions taken, and recommendations for future prevention. These reports are shared with stakeholders to maintain transparency and drive continuous improvement in our security posture.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Learn Amp's cloud-based learning management system (LMS) is well-positioned to support organisations in their COVID-19 recovery efforts, offering tools and features that facilitate remote learning, employee engagement, and skill development in a post-pandemic world. With the shift towards remote work and the need for ongoing employee development, Learn Amp provides a comprehensive platform to ensure continuity of learning and development initiatives, regardless of physical location.; ; Key aspects of Learn Amp that support COVID-19 recovery include:; ; Remote Learning Capabilities: Learn Amp's cloud-based nature allows employees to access learning materials, courses, and training sessions from anywhere, supporting remote work setups and ensuring uninterrupted learning opportunities.; ; Flexible Content Management: Organisations can quickly adapt their learning content to address changing business needs or focus areas related to COVID-19 recovery, such as health and safety protocols, remote work best practices, and mental health resources.; ; Social Learning and Collaboration: Learn Amp's social learning features, such as discussion forums and user-generated content, enable employees to share knowledge and experiences, fostering a sense of community and collaboration among remote teams.; ; Skills Development and Tracking: As businesses adjust to new operational models post-COVID-19, Learn Amp's skills management and reporting features help identify skill gaps and track development progress, supporting workforce adaptation and re-skilling efforts.; ; Support for Wellbeing Programs: Organisations can use Learn Amp to roll out and manage wellbeing programs, offering resources and activities designed to support employee mental and physical health during the recovery phase.; ; By leveraging Learn Amp, organisations can maintain a robust learning and development ecosystem that supports employee engagement, facilitates skill adaptation, and promotes wellbeing, contributing to a resilient and agile recovery from the impacts of COVID-19.

  Tackling economic inequality

  Learn Amp, as a versatile learning management system (LMS), plays a pivotal role in addressing economic inequality by democratising access to education and professional development opportunities. Through its comprehensive suite of features, Learn Amp can support initiatives aimed at reducing economic disparities by providing equitable access to high-quality learning resources, regardless of geographical location or socio-economic status.; ; Broad Accessibility: With its cloud-based architecture and responsive design, Learn Amp ensures that learning materials are accessible on any device with internet connectivity. This reduces barriers for individuals who may not have access to traditional education settings or who are balancing learning with work or caregiving responsibilities.; ; Skills Development for Economic Mobility: Learn Amp's robust skills management and development features allow organisations and educators to create targeted learning pathways. These pathways can equip learners with the skills needed for in-demand jobs, supporting economic mobility and reducing skill gaps in the workforce.; ; Social Learning and Collaboration: By fostering a community of learners who can share insights and experiences, Learn Amp promotes a culture of continuous learning and peer support. This can be particularly beneficial for underrepresented or disadvantaged groups, offering them networking opportunities and access to knowledge that might otherwise be out of reach.; ; Customisable Learning Experiences: Organisations can tailor content to meet the needs of diverse learner populations, including content that raises awareness about economic inequality and promotes financial literacy, entrepreneurship, and other key competencies that empower individuals to improve their economic situation.; ; Reporting and Analytics: Learn Amp's analytics capabilities enable organisations to measure the impact of their learning programs on closing skill gaps and improving employment outcomes. This data can inform targeted interventions to further reduce economic disparities.; ; By leveraging these features, Learn Amp contributes to tackling economic inequality by making education and training more accessible, relevant, and impactful for all learners.

  Equal opportunity

  Learn Amp plays a crucial role in promoting equal opportunities through its comprehensive learning management system (LMS), offering equitable access to education and professional development resources. By leveraging technology to bridge gaps in learning and development, Learn Amp enables organisations to create an inclusive environment where every individual has the chance to thrive, regardless of their background or circumstances.; ; Universal Access: Learn Amp's cloud-based platform ensures that learning materials are accessible from any location and on any device with internet connectivity. This flexibility allows individuals from diverse socio-economic backgrounds to engage with learning content at their convenience, helping to level the playing field.; ; Customisable Learning Paths: The platform enables the creation of tailored learning experiences that can address the unique needs and preferences of different learner groups. This customisation ensures that learning materials are relevant and accessible to everyone, supporting diverse learning styles and needs.; ; Skills Development: By focusing on skills management and offering pathways for upskilling and reskilling, Learn Amp empowers users to advance their careers. This is particularly important for marginalised groups, offering them opportunities for economic advancement and professional growth.; ; Social Learning Features: Learn Amp fosters a collaborative learning environment where users can share experiences and insights. This feature not only promotes a sense of community but also allows for the exchange of diverse perspectives, enriching the learning experience for all participants.; ; Analytics and Reporting: The platform's robust analytics tools enable organisations to monitor engagement and outcomes across different demographic groups. This data can be instrumental in identifying and addressing disparities, ensuring that learning initiatives effectively promote equal opportunities.; ; By implementing these strategies, Learn Amp contributes significantly to the promotion of equal opportunities, ensuring that all learners, regardless of their starting point, have access to the tools and resources they need to succeed.

  Wellbeing

  Learn Amp addresses wellbeing by integrating features that not only support individual health and wellbeing but also foster community integration. Through its learning management system, Learn Amp provides resources and tools that encourage a holistic approach to learning, encompassing both professional development and personal growth.; ; Wellbeing Programmes: Learn Amp allows organisations to curate and deliver content focused on mental health, physical health, and emotional wellbeing. These programmes can include courses on stress management, mindfulness, physical fitness, and nutrition, helping individuals to improve their overall wellbeing.; ; Social Learning and Community Building: The platform's social learning features enable the creation of supportive communities where learners can share experiences, tips, and encouragement. This sense of belonging and community support is vital for mental health and wellbeing, promoting integration and reducing feelings of isolation.; ; Flexible Learning Paths: With its customisable learning paths, Learn Amp supports work-life balance by allowing learners to engage with content at their own pace and according to their own schedules. This flexibility is crucial for reducing stress and accommodating the diverse needs of learners, including those with caregiving responsibilities or health issues.; ; Engagement and Feedback Tools: Tools for surveys, polls, and feedback within Learn Amp enable organisations to gauge the wellbeing of their community, allowing them to respond with targeted initiatives. This responsive approach ensures that wellbeing efforts are relevant and effective.; ; Accessibility Features: Compliance with WCAG standards ensures that Learn Amp is accessible to all learners, including those with disabilities, thus promoting inclusivity and ensuring that wellbeing resources are available to everyone.; ; By providing these features, Learn Amp plays a significant role in improving health and wellbeing and enhancing community integration. It empowers organisations to take a proactive stance on wellbeing, offering a platform that supports both the individual and the community.

Pricing

• Price: £17,500 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: After a consultancy call we shape the trial account and give a limited time access. This typically includes core functionalities around learning, but may also include more.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joe.hill-wilson@learnamp.com. Tell them what format you need. It will help if you say what assistive technology you use.