Digital Space Microsoft 365 Discovery
Microsoft 365 Discovery is a work package designed to discover and monitor infrastructure, connectivity and network surrounding a customer's Microsoft adoption. It provides customers with deep insight into their underlying risks and costs within their infrastructure and enables us to start understanding a customers state when adopting Microsoft 365.
Features
- Workshops with the team to understand IT use and competencies
- Non-intrusive testing to audit existing infrastructure and user devices
- Testing to reveal true real-time performance
- Presentation of discovery findings supported by raw data outputs
Benefits
- Confirm ‘as is’ infrastructure relating to Microsoft 365 services
- Understand any risks of a move to Microsoft 365 services
- High level recommendation of next steps
- Confirm current in-house technical capabilities
- Understand feasibility, time and effort to move to Microsoft 365
- Presentation of discovery findings supported by raw data outputs
Pricing
£595 to £1,495 a unit a day
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 7 4 5 6 8 9 9 3 6 4 4 6 3 7
Contact
Digital Space Cloud Services Limited
Gary Beddow
Telephone: 0333 220 0222
Email: frameworks@digitalspace.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Digital Space have a team of pre-sales solution architects, who will work with the customer on designing the discovery service. This will be through a series of pre-sales meetings resulting in a proposal document, which both Digital Space and the customer will sign off against. This document will be used as the foundation of the project to guide the discovery. Digital Space Project Management Office (PMO) will then manage the project post proposal creation. Regular meetings will be held between Digital Space and customer to provide updates as to the development of the discovery.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Microsoft 365
Training
- Training service provided
- Yes
- How the training service works
- We typically train small numbers of your staff who then train others but we can also provide traditional courses via our partners
- Training is tied to specific services
- Yes
- Services the training service works with
- Microsoft 365
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Where possible we build proof of concept environments for this which can be converted into production environments.
We test client satisfaction with ongoing support services through monthly Service Review meetings. In these, we ask a standard set of quality assurance questions, requiring clients to give us an overall score for our service. Scores below 8 / 10 result in action plans and internal escalation.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Cyber security consultancy
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- How the support service works
- We provide support for the Microsoft 365 platform and for customer data which resides on it. We have Microsoft Premier support in place via our CSP provider
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Tickets raised into our service desk are triaged within 30 minutes. They are then dealt with in line with their priority level in line with our service promise and the Service Level Agreements (SLAs) put in place for that contract.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support is categorised into levels 1, 2 or 3. Technical expertise ranges from basic end user support through to deployment of services. The relevant support is discussed at the time of solution design.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft 365
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus Isoqar Limited
- ISO/IEC 27001 accreditation date
- 25/8/2021
- What the ISO/IEC 27001 doesn’t cover
- Nothing - all areas of our business
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ISO27017 Cloud security
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We use 100% renewable electricity, monitor and publish our carbon emissions annually, and beat our 2030 carbon reduction target 8 years ahead of schedule. We are making good progress against our 2035 net zero target and are in the top 6% of companies assessed yearly by Ecovadis. We use virtualisation technologies to improve consolidation of workloads and utilisation in our data centres and then use a combination of building management systems, free-air cooling, cold aisle containment and battery storage to maintain high Power Usage Effectiveness (PUE). We enable our customers to reduce their emissions through use of our private and public Cloud services which are typically 80% more energy and carbon efficient than on-premises systems. Our SD-WAN services enable re-use of networking hardware and we provide recycling and re-use of laptops through our partners.Tackling economic inequality
Digital Space is tackling economic inequality primarily by recruiting Apprentices. Digital Space has a programme in place to source local apprenticeship talent for several of our first line roles. These apprentices are then developed into the business. Key areas of focus for the scheme are our Network Operation Centre and Helpdesk 1st lines, Customer Services and Sales. We will also look to take Product Managers, HR and Administration/Finance apprentices on an ad hoc basis. Our apprenticeship programme works with local schools but also partners with specialised external companies to ensure we get the right talent for the future talent pool of our business. More generally, Digital Space creates employment for approximately 200 positions in the company head office and warehousing facilities in Newark, with the remaining 150 roles located across all regions of the United Kingdom. We support home and flexible working, offer salary sacrifice for childcare vouchers, and all staff have the opportunity to opt into private health and dental care schemes. In addition, an Employee Assistance Programme is provided free of charge. Each year, the team at Digital Space chooses a charity to support and raise money for through numerous fundraising activities and initiatives.Equal opportunity
Digital Space addresses equal opportunity by ensuring that everyone is treated with dignity and respect at work. We enforce and regularly review a number of HR policies, ensuring that all employees are treated as individuals, fairly and without bias, including through recruitment, training, promotion and career development and our values or “ways of working” reflect that. The company aims to create a workplace where employees are confident of fair treatment, have access to opportunities and where the company has a mechanism for solving any problems that occur. Digital Space supports the Equality Act 2010, where “equal opportunities” upholds the idea that all employees should be entitled to and have access to all of Digital Space’s facilities at every stage of employment, including the pre-employment phase. That means every employee at Digital Space should have: • An equal chance to apply and be selected for posts pre-employment • An equal chance to be trained, developed, and promoted whilst employed with the company • An equal chance to have their employment terminated equally and fairly Employees have the right to: • Fair practices and behaviour in the workplace • Fair allocations of workload • A workplace that is free from unlawful discrimination, harassment or bullying • Merit based selection process for recruitment and promotion • Fair processes to deal with work-related complaints and grievances We scored 71% on the government's Modern Slavery Assessment Tool and require all staff to complete regular training on diversity and inclusion issues.Wellbeing
Digital Space provides a number of facilities for its staff to encourage a healthy work environment. Employees at Digital Space benefit from discounted physiotherapy sessions, the bike to work Government scheme and a range of discounts on products and services, including gym membership. The company offers a free corporate healthcare cash plan – Medicare benefits include cashback on prescriptions, consultations, diagnostic tests, scans, and complementary/alternative therapies. This also includes a 24/7 health and stress-related helpline service in order to assist with better mental health. The company's objectives are to promote the health and wellbeing of all colleagues and to provide a safe working environment. This is evident in the investment made in the Newark office refurbishment, creating an agile workspace including several standing workstations to help prevent health conditions arising from prolonged sitting, along with new ergonomically designed chairs with body balance mechanisms. We encourage and invest in our staff's ongoing career development, recommending and supporting training and further education across all teams and disciplines. We also work to encourage information sharing including regular 'all hands' meetings, weekly video presentations and the OfficeVibe survey tool which asks all employees to answer a number of questions about how they feel they're being treated and how this could be improved on a weekly basis.
Pricing
- Price
- £595 to £1,495 a unit a day
- Discount for educational organisations
- No