GENERATION DIGITAL LIMITED

Abnormal AI – Behavioural Email Security & Threat Detection Platform

Abnormal AI is a Cloud Email Security Platform that uses behavioral AI to detect and block sophisticated inbound attacks like Business Email Compromise (BEC), supply chain fraud, and account takeovers that bypass traditional secure email gateways (SEGs).

Features

• Behavioural AI email threat detection and prevention.
• Account takeover detection using anomalous user behaviour signals.
• Automated threat response and remediation workflows.
• Real-time security incident and audit logging.
• Integration with Microsoft 365 and Google Workspace.
• API-based ingestion and export of security events.
• Continuous monitoring of user identity and session activity.
• Automated investigation and case management tools.
• Detection of phishing, malware, BEC and VIP impersonation.
• Admin dashboard with configurable alerts and reporting.

Benefits

• Reduces advanced email threats before reaching users.
• Detects attacks traditional security tools miss.
• Prevents account compromise and identity abuse.
• Automates incident response to reduce manual workload.
• Improves security team's visibility and decision-making.
• Lowers risk of financial and reputational damage.
• Enhances protection without tuning or rules.
• Adapts detection models to each organisation's behaviour.
• Simplifies compliance with improved audit insight.
• Rapid deployment with minimal configuration required.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

374965567322726

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Abnormal is a critical extension to cloud communication platforms: Microsoft 365 (Exchange Online, Teams) and Google Workspace (Gmail), providing advanced security that complements their built-in defenses. Additional protection is available for platforms like Slack, Workday, ServiceNow, and Zoom.
• Cloud deployment model: Public cloud
• Service constraints: The service requires a live API connection to a supported cloud email provider (Microsoft 365 or Google Workspace) and a valid SSO account for login. Abnormal Customer Support does not provide support for issues with the customer’s own equipment, firewall, or internal server configurations (e.g., DNS, Exchange Server). Service-related maintenance is rare, announced via the status page, and typically non-disruptive due to its cloud-native architecture.
• System requirements:
  • Microsoft 365 or Google Workspace subscription
  • Modern, current web browser
  • API access credentials
  • SSO (Single Sign-On)
  • Internet connection

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide the following support levels: Onboarding Customer success managers (CSMs): A dedicated partner familiar with your goals, helping you hit them with coaching, calls, and training. Professional services: Additional consulting sessions for on-site training, digital transformations, custom integrations, and more. Custom resources: From onboarding to feature tips, we can provide the right content at the right time to help answer your team’s questions and needs.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a wide range of onboarding services for clients including: - Online training - Onsite training - Comprehensive user guides Etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Interactive guides
• End-of-contract data extraction: Users can export logs, audit data, threat records and configuration data via the dashboard or API in formats such as CSV or JSON. No additional fees apply for export.
• End-of-contract process: At the end of the contract licences can be renewed or terminated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Abnormal Portal (the management interface) is primarily a web interface, which is fully responsive and accessible via mobile browsers, providing core functionality. There are no fundamental differences in the core service functionality itself (detection, blocking). Mobile access is sufficient for viewing alerts, triage, and basic incident response, though the full analytical depth is best viewed on a desktop interface.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Abnormal provides a secure web dashboard for managing threats, reviewing incidents, configuring integrations, viewing audit logs and setting policies. An API and connectors allow programmatic access and integration with SIEM, SOAR and productivity platforms.
• Accessibility standards: None or don’t know
• Description of accessibility: The primary user interface is the Abnormal Portal for security analysts, which is a web-based management tool. Accessibility standards information is not publicly detailed. Users can perform all core security management functions, including viewing threats, setting policies, and investigating incidents. Users can access the platform using standard browsers but should refer to their contract for specific accessibility commitments and support.
• Accessibility testing: We do not publicly disclose specific details of interface testing conducted with users of assistive technology. Our primary focus is on functionality and security for the security operations centre (SOC) persona. We continually monitor user feedback and industry standards to ensure our interface remains intuitive and highly performant. Should a buyer require detailed accessibility reports or testing evidence for specific assistive technology compatibility, this information can be requested under a Non-Disclosure Agreement (NDA).
• API: Yes
• What users can and can't do using the API: Users can use the API to integrate threat events and log data into third-party tools like SIEM (Security Information and Event Management) and SOAR (Security Orchestration, Automation, and Response) platforms. Users can also leverage the API for automated incident response and for programmatic data extraction. Users cannot use the API for the initial deployment or core configuration changes; these must be completed via the web portal for security and governance.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators, security teams and developer ca customise alerting rules, integrations, automation settings, access controls, reporting, and API-based workflows via the Abnormal Portal and REST APIs.

Scaling

• Independence of resources: Abnormal is a cloud-native, multi-tenant SaaS platform built on hyperscale cloud infrastructure designed for elastic scaling. Our architecture employs resource isolation and dynamic scaling to ensure that one customer's data ingestion or processing load cannot negatively impact the performance or stability of other customers. Advanced load balancing and sharding techniques maintain consistent, low-latency performance globally.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include threat detections, email activity, anomalous identity events, case history, API usage, and audit logs in real time.
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Abnormal AI

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data via two primary methods: The first is via the Abnormal Portal, which allows users to download specific logs and reports in open formats (e.g., CSV). The second, more programmatic method, is through SIEM integration, which allows data to be extracted directly into a third-party SIEM/SOAR solution using CEF or a similar log format for analysis and storage.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Abnormal aims for high availability, and our current SLA terms guarantee an uptime of at least 99.9% + for the core security platform, excluding scheduled maintenance windows. Details regarding specific service credits and refund mechanisms in the event of validated downtime below the guaranteed level are contained within the Master Service Agreement (MSA) executed upon contract award. The platform is architected across multiple cloud availability zones to minimise single points of failure and ensure service continuity.
• Approach to resilience: Our service is built on resilient, highly available public cloud infrastructure across multiple availability zones. This setup ensures that if a single zone or data centre experiences failure, automatic failover mechanisms redirect traffic to the healthy zones with no intervention and minimal service disruption. Data is replicated synchronously across zones. The cloud-native architecture allows for dynamic scaling of resources to handle peak loads, further ensuring resilience against demand-based service degradation.
• Outage reporting: Outages and service incidents are reported via a public, real-time status page (dashboard). Users can subscribe to updates on this page via email notifications and text notifications. Updates are also available via the Abnormal Slack channel, Atom Feed, and RSS Feed. The Abnormal Portal also features a notification bell for product updates and high-priority releases, ensuring users are kept informed of platform status and changes.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Abnormal authenticates users through secure login with unique credentials and optional multi-factor authentication. Enterprise customers can enable single sign-on using SAML with providers such as Azure AD, Okta or Google Workspace. Access to systems processing customer data is controlled using unique credentials, strict role-based access policies and continuous monitoring. Programmatic access uses API tokens and secure webhook authentication.
• Access restrictions in management interfaces and support channels: Access to the Abnormal Portal is restricted through SSO (Single Sign-On) and Role-Based Access Control (RBAC), enforcing the Principle of Least Privilege. User roles limit access to data and functionality based on their job duties. For support channels, users must authenticate via their SSO account to verify identity before accessing sensitive information or creating support cases.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II
• Information security policies and processes: We maintain an Information Security Program (ISP) aligned with standards like ISO 27001, ISO 27701 (Privacy), and SOC 2. Security governance flows from the CISO to senior leadership, ensuring accountability. Policies are enforced through mandatory annual training for all personnel, and compliance is continuously monitored via internal and external audits. Policies are reviewed regularly to align with the evolving threat landscape and regulatory requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All service changes are managed via a rigorous, documented process that includes a mandatory security impact assessment, code review, and QA testing. Infrastructure and application components are tracked in a change management system. We employ Continuous Integration/Continuous Delivery (CI/CD) pipelines with automated testing. Changes are deployed using infrastructure-as-code and immutable principles to ensure consistency and minimize human error.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess threats via continuous internal and external scanning, third-party audits, and an active bug bounty program. Information about threats is gathered from industry feeds, vendor advisories, and security research teams. Vulnerabilities are triaged based on severity, and critical patches are deployed as quickly as possible, typically within hours for zero-day threats, following a strict test and release cycle.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use SIEM tools to provide comprehensive monitoring of all platform activity and logs, identifying potential compromises through pre-defined security rules and behavioural anomaly detection. When a potential compromise is identified, an alert is automatically escalated to our 24/7 security team. Response is governed by pre-defined runbooks, prioritising rapid containment and eradication based on the severity and impact of the incident.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain pre-defined playbooks for common security events. Users report incidents via the dedicated Support Portal or through direct contact channels as per their support agreement. We provide incident reports to affected customers via direct communication and the public status page, following a transparency protocol. The process includes containment, investigation, root cause analysis, and post-incident remediation planning.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Abnormal offers a free assessment and threat analysis period that provides visibility into detected risks and behavioural anomalies. Evaluation access includes the dashboard, reporting and threat insights. There is no fixed time limit, although live protection features are enabled only after purchasing the service.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.