Spherica

Automated IT Managed Service

We deliver the next generation of managed IT services by putting automation at the forefront of our day-to-day IT operations. With a DevOps led approach that embeds coders within our operations teams, we ensure that manual, repetitive IT processes are transformed through a programme of relentless workflow automation.

Features

• IT process automation including strategy, design and deployment
• Intelligent workflow automation / Intelligent automation
• Business process automation that aligns IT strategy with business goals
• Managed SD-WAN & LAN services, including migration and support
• Managed identity & access management (IdAM) & cyber security services
• Automated service desk / Automated NOC & SOC
• Network architecture design and support
• Power Apps & Power BI design and development
• Automated LAN & Wi-Fi managed support services
• Managed cloud migration services including AWS & Azure

Benefits

• Automation of IT services drives process and cost efficiencies
• Remove repetitive manual processes and transform ways of working
• Apply AI to business processes to innovate and drive agility
• Enterprise class SDWAN real time monitoring and management
• Complete application and network access management for zero trust model
• 24x7 proactive automated service desk to improve customer experience
• Industry leading automated ticketing and real-time alerting system
• 24x7 management of server infrastructure to minimise downtime
• Advice on best practice, patch management and vulnerability scanning
• Management, provisioning and support of third party cloud services

£600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@spherica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

375327155436153

Contact

Adam Turner
07525667074
bid.team@spherica.co.uk

Planning

• Planning service: Yes
• How the planning service works: For more than a decade, we have been delivering outstanding technology solutions to clients across a number of different sectors, from government to retail, finance to transport, tailoring our services to meet their individual needs. We embark on our tried and tested methodology stages, through discovery, planning, build, service transition to delivery. Our number one goal when transitioning to Spherica support it is to ensure the IT service is stable, with no disruption to business operations or IT users. ; We deploy an experienced transition team, with each team member owning aspects of the service relevant to their skill-set. The delivery phase (design, build and testing) will build out the IT service to meet the specific requirements of our clients, including defining the support matrix, resource training plans, deployment of tools. During this phase, the transition team will also be tasked with introducing evolutionary enhancements to the service with the aim of ensuring “things that should just work”, do work.; Finally, the cutover and go-live phase of the project will ensure that all knowledge and best practises gathered in previous phases are applied to all activities, ensuring that the final transition from the current incumbent happens as seamlessly as possible.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our team of consultants are able to deliver both hands on lab based training services as well as classroom led formal training sessions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have extensive experience of working with clients to help them migrate from complex on premise environments into the cloud, or cloud to cloud. The knowledge gained from these successful projects means that our service ensures minimal disruption to the business and continuity of service. ; ; We work closely with both stakeholders and end users to manage change and embed new ways of working. We provide training and best practice guidance on the new applications and services that are rolled out within the business to ensure speedy adoption. We work with best of breed technologies such as, Microsoft Azure, O365 and partner with leading vendors including Workato, Zenoss, Silver Peak, Red Hat Ansible, Box, Check Point & VMware to ensure our clients have the leading tools available to deliver a true digital transformation.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: We work with leading vendors and your existing technology stack.

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Prior to roll-out of new processes, we ensure that our developments have been through a comprehensive and robust quality assurance testing programme. ; ; We work with our clients throughout the process with milestones at each point providing complete visibility and transparency into our testing procedures at all stages. ; ; It is important to identify any issues as early as possible to resolve highlighted problems without having an impact on users or the wider business.; ; We follow best practice and perform penetration tests as required.; ; We meet the security and quality assurance standards of ISO 27001 & 9001 and await accredited certification. We have been certified to Cyber Essentials and Cyber Essentials Plus.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We operate a 24x7 managed support service. Support options range from contracts for a specific cloud service offering right through to fully managed services. Our services are tailored to meet the individual needs of our clients and can include onsite 'Tech Hubs' where our team of trained and experienced staff ensure that your issues are dealt with by a team familiar with your business and IT set up. ; ; By providing a physical presence of support staff, we can guarantee speedy resolution of issues, provisioning of IT equipment and provide general IT best practice support and advice. ; ; Clients are provided with a support desk number to log support requests, as well as being able to log tickets by email or via our support portal.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA's are agreed with clients and are agreed to meet their individual needs, dependent on the criticality of the service being delivered. Our SLA's for P1 incidents can be as fast as less than 15 minutes if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We operate a 24x7 managed support service. For an additional cost, this can be fully automated with preventative action to reduce downtime and time to resolution. Support options range from contracts for a specific cloud service offering right through to fully managed services. Our services are tailored to meet the individual needs of our clients and can include onsite 'Tech Hubs' providing a physical presence of support staff for speedy resolution of issues, provisioning of IT equipment and general IT best practice support and advice. Clients are provided with a support desk number to log support requests, as well as being able to log tickets by email or via our support portal. Our support services include a team of support consultants and engineers with SLA's dependent on the clients requirements.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Workato, Logic Monitor, Fortinet, Ansible, Silver Peak, Microsoft, AWS, VMware

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 23/11/2023
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We aim to continuously reduce the environmental impact of our business activities and maintain a clear roadmap for embedding more efficient and sustainable IT operations within both our own business and those of our customers and partners. We have obtained a carbon assessed certification from Carbon Footprint prepared in accordance with Part 1 of ISO 14064: 2018, and are continually working towards reducing and offsetting our carbon emissions in line with our Environmental Policy. This is achieved by meeting our environmental goals and outcomes, which include: Reducing our environmental impact - We have made it our mission to reduce paper waste to help our environment. So far we have planted 1,226 trees, offsetting 367.8 tonnes of CO2, instead of sending Seasonal well-wishes to our clients. These trees not only help with environmental impact, but they are planted in less developed countries to help support communities in deprived areas. Flexible working Environment - We have always supported flexible location working practices, including home-based or client-based, reducing the environmental impact of our workforce. We use a shared office as our base, which is environmentally efficient as we only utilise it when required, ensuring that energy is not wasted through heating and lighting physical spaces which are underpopulated. We also encourage and monitor the use of greener modes of transport for business travel helping to reduce emissions. Recycling - We ensure that we follow sustainable methods of disposal of hardware, and we also follow paperless working practices with all resources and communications based online. Delivering Cloud-first services - We embed more efficient and sustainable IT operations within both our customers’ businesses and our own business, through our cloud-first and automation-first services. We also use an energy-efficient shared data centre rather than hosting in-house, reducing our own carbon footprint.

  Equal opportunity

  As an equal opportunities employer, Spherica is committed to ensuring that our workplaces are free from unlawful or unfair discrimination in recognition of the Protected Characteristics as defined by the Equality Act 2010. We take our responsibilities as an equal opportunities employer very seriously and as such have a policy which ensures that recruitment, promotion, training, development, assessment, benefits, pay, terms and conditions of employment, redundancy and dismissals are determined on the basis of capability, qualifications, experience, skills and productivity. By fostering a culture of openness and fairness, we create an environment where every individual feels valued, respected and empowered to reach their full potential. We commit to this by: Recruitment Process We have a comprehensive recruitment process ensuring fairness and enabling us to select the best person for the role. All new vacancies are added to our Application Tracking System (ATS) which allows us to follow our methodology, collect and analyse data and ensure we run a fair and transparent process. Advertising of vacancies All staff are notified of internal vacancies when they arise and we encourage our colleagues to apply for these. Fair pay To ensure fair and equal pay, our in house HR team undertake a quarterly review of market salaries. This allows us to apply the correct salary to new roles when they arise, with the salary being associated with the role and required skills rather than the individual. Quarterly reviews All staff are receive a quarterly review where they will have the opportunity to openly discuss their role, career ambitions, training needs and any concerns they have. Goals are set with an annual review aligning these to pay reviews.

  Wellbeing

  Our people-first culture at Spherica is an essential part of our identity, ensuring that we have the right support in place to protect the health and wellbeing supporting physical, mental and emotional health. This has been evident from day one where we have always encouraged a flexible, remote working lifestyle to improve our employee’s work / life balance. We also understand the challenges that can come with remote working practices, so we regularly ensure that we are implementing wellbeing support for our workforce. An example of this is our Employee Assistance Programme which provides resources and guidance to support with mental health. Additionally, we prioritise clear communication with dedicated message channels. We encourage regular breaks and promote self-care practices to further contribute to a healthier balance between work and personal life. By championing remote work and supporting work-life balance, we cultivate a happier, more productive workforce where individuals can thrive both professionally and personally. A recent example of how we have achieved this is by implementing a four-day working week. Our employees have the opportunity to opt-in to work their hours over a four-day period, gaining an extra day. We are also consistent with ensuring our employees are happy by distributing employee satisfaction surveys. Our most recent survey highlighted that employees were keen to gain additional holiday, therefore as a business we increased our standard annual leave allowance by four days. We also offer an accruement of additional leave after three years’ service, this has recently been reduced to just two-year’s service. We regularly monitor our policies which are instrumental to fostering a positive work-life balance for our employees, such as recently increasing the number of days employees are entitled to for compassionate leave and implementing a Menopause policy.

Pricing

• Price: £600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@spherica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.