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TRM LABS UK LTD

TRM Professional Services

A dedicated team of elite former law enforcement and industry professionals specializing in end-to-end crypto investigations and leading significant investigations at top technology companies and government agencies. Solutions are tailored to the customer, ranging from on-demand or embedded support to office hours.

Features

  • Embed TRM investigative resources within your team
  • Receive on demand hands on support from technical experts
  • Participate in ask the investigator sessions direct access to experts

Benefits

  • Progress investigations quickly with tactical suppport
  • Confidently share sensitive information with teams trained to handle investigations
  • Leverage known contacts at VASPS globally
  • Get support monitoring assets in real time
  • Receive advice on how to handle seizures
  • Free up internal resources for other priorities

Pricing

£228.75 to £375 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-gov-gcloud@trmlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 7 5 4 2 2 7 1 4 1 0 8 2 6 6

Contact

TRM LABS UK LTD Philip Lear
Telephone: 07988500371
Email: uk-gov-gcloud@trmlabs.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Bespoke Training in Cryptocurrency Investigation
Training is tied to specific services
Yes
Services the training service works with
  • TRM Triage
  • TRM Forensics Premium

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Expert professional services to deliver crypto-currency investigations.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
In the event and/or problem that significantly and/or severely impacts the Services, we can offer SLAs of response within 2 hours. Live chat functionality is available 24/7 and has maintained an average response time of under two minutes to customer requests.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
N/A to Professional Services

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
SOC 2 Type ll

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Carbon footprint reduction: We prioritize energy-efficient infrastructure and data centers, optimizing resource usage to minimize carbon emissions. Our carbon footprint is rigorously measured by external resources, ensuring accountability and progress tracking.
Remote-first approach: Embracing a remote-first culture reduces commuting, significantly lowering carbon emissions. Virtual collaboration tools empower our team to work efficiently from anywhere, further reducing our environmental impact.
Renewable energy advocacy: We encourage our employees to power their homes with renewable energy sources like solar or wind power, promoting sustainability beyond our operations.
Green partnerships: Collaborating with eco-conscious suppliers and service providers amplifies our commitment to sustainability, fostering a greener supply chain.
Carbon offset initiatives: We invest in projects that neutralize our remaining carbon footprint, supporting endeavors such as reforestation, renewable energy development, and community-based sustainability projects.

Covid-19 recovery

We demonstrate our support for COVID-19 recovery through various initiatives:

Community assistance: We provide financial support or resources to communities affected by the pandemic, helping them rebuild and recover.
Employee support: We offer flexible work arrangements, mental health resources, and financial assistance to employees impacted by COVID-19, ensuring their well-being and stability during recovery.
Healthcare partnerships: We collaborate with healthcare organizations or initiatives to support vaccination efforts, provide medical supplies, or offer technology solutions to enhance healthcare delivery during recovery.
Educational support: We invest in educational programs or initiatives to address learning loss, support educators, and ensure students have access to quality education as part of the recovery process.
Read

Tackling economic inequality

We address economic inequality through various initiatives aimed at leveling the playing field and empowering underserved communities:
Skills development programs: We provide training programs, workshops, or educational resources to equip individuals from marginalized communities with the skills and knowledge needed to thrive in the workforce.
Community partnerships: We collaborate with local organizations, non-profits, or government agencies to support economic development initiatives, job training programs, or entrepreneurship opportunities in underserved areas.
Diversity and inclusion initiatives: We prioritize diversity and inclusion within our organization and industry, advocating for equal opportunities and fair representation for all individuals, regardless of background or identity.
Impact investing: We allocate resources towards impact investing or social responsibility initiatives that address economic disparities and create positive change in disadvantaged communities.

Equal opportunity

We demonstrate our commitment to equal opportunity through concrete actions and initiatives:
Recruitment and hiring practices: We employ fair and unbiased recruitment processes, ensuring that job opportunities are accessible to individuals from diverse backgrounds. We actively seek to attract candidates from underrepresented groups and provide equal consideration for all applicants.

Diversity and inclusion initiatives: We foster a culture of diversity and inclusion within our organization, promoting awareness, understanding, and acceptance of differences. We provide training and resources to employees to cultivate an inclusive work environment where everyone feels valued and respected.

Equal pay policies: We maintain transparent and equitable compensation practices, ensuring that all employees receive fair and equal pay for equal work. We regularly review and adjust salary structures to address any disparities and promote wage parity across genders and demographic groups.

Professional development opportunities: We provide access to training, mentorship, and career advancement programs to support the growth and development of all employees, regardless of background or identity. We prioritize promoting from within and provide opportunities for skill-building and career progression.

Community engagement: We engage with local communities and organizations to support initiatives that promote equal opportunity, such as job training programs, educational outreach, and mentorship initiatives for underrepresented groups.

Wellbeing

TRM has the following initiatives around health and well-being:
- Employee Assistance Program (EAP) Usage: We track the utilization of EAP resources to support employee well-being and mental health.
- Health and Wellness Programs: We evaluate participation rates in health and wellness programs to ensure employees' overall well-being.
- Work-Life Balance: TRM Labs monitors employee workload, overtime, and work-life balance to promote healthy work-life harmony.

Pricing

Price
£228.75 to £375 a unit an hour
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-gov-gcloud@trmlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.