Liberata UK Ltd

Liberata Supplier Statement Reconciliation Service

The service enables your team to automate comprehensive reconciliations of your supplier statements


  • Automate supplier statement reconciliations
  • Continuously compare supplier records to your accounting records
  • Web-based application
  • Highlights documents that are matched, missing, or has errors
  • Data files received automatically from your ledgers
  • Automatic re-matching of statements in the system with new data
  • Reports automatically sent to suppliers or internal teams
  • Errors highlighted to users to prevent payment
  • Full audit trail of activity
  • Comprehensive reporting suite


  • Improve productivity
  • Improve cashflow
  • Full confidence in accuracy of ledgers
  • Reduce queries from suppliers
  • Improve systems and procedures
  • Remove tedious manual work


£0.10 a unit

Service documents

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G-Cloud 13

Service ID

3 7 6 1 8 1 3 7 5 5 5 8 3 1 7


Liberata UK Ltd Bid Co-ordinator
Telephone: 020 7378 3700

Service scope

Software add-on or extension
Cloud deployment model
Hybrid cloud
Service constraints
System requirements
Modern web browsers with internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
We have dedicated Customer Support Managers for each account to provide immediate assistance during office hours 8.45-5.30 Monday to Friday
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Support levels
Dedicated Customer Support Manager for each account to provide immediate assistance. On-boarding and off-boarding assistance included and technical support also available at no extra cost.
Support available to third parties

Onboarding and offboarding

Getting started
Dedicated Customer Support Manager to guide through and track implementation. Full on-boarding documentation is also provided.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
All data is available to download in a number of different file formats and instructions are given as part of the on-boarding/off-boarding process.
End-of-contract process
User accounts are disabled and data removed in an agreed timescale. An end of review/off-boarding call will also be held with the buyer.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
User support accessibility
None or don’t know
Customisation available
Description of customisation
Customisable webform and letters. The client can request amendments on the review specifications.


Independence of resources
Regular server capacity monitoring


Service usage metrics
Metrics types
A comprehensive set of reports available in the application: highlighting status of invoices; audit reports; management and operational reports
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Application file download
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
24/7 accessibility, 99.75% availability over the review period
Approach to resilience
The solution is provided from a UK-hosted, dual datacentre, private cloud platform which supports SAN to SAN replication of data between the two sites. The platform is design to give tolerance to single points of failure, and is support by our 24x7 support organisation. Data can also be backed up locally to a virtual tape library, enabling rapid restore when required.
Outage reporting
Email notifications to users

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
User roles restrict access to specific functions with the application.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
IT hosting as that has been outsourced to a third party
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
• ISO20000 (IT Service Management)
• ISO22301 (Business Continuity)
• ISO27001 (Information Security)
• Cyber Essentials
Information security policies and processes
Liberata Acceptable Use Policy
Liberata Access Control Policy
Liberata Information Security Management Policy
Liberata Compliance Policy
Liberata Data & Asset Management Policy
Liberata Mobile Working Policy
Liberata Personnel Security Policy
Liberata Risk Management Policy
Liberata Incident Management Policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The Change Management process is aligned and certified to ISO20000 IT Service Management. A UKAS accredited body performs external audits to test the Policy/Procedural compliance of ISO20000.

A Change Advisory Board sets the requirements to which the life-cycle of change is managed.

CAB objectives:
Ensure that changes to the IT Infrastructure are assessed, prioritised and scheduled in a timely and cost effective way that maintains contractual client service levels;
Ensure Changes are reviewed throughout the Change Lifecycle;
Ensure appropriate resources are in place to meet clients’ business requirements;
Improve clients’ overall satisfaction with the services provided; and
Manage emergency change.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular scanning is in place to identify vulnerabilities and the required remediation implemented to a defined plan to comply with PSN and ISO27001.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Servers have security logs in Audit Collection Services, within Microsoft System Operations Manager.

Managed network devices have security logs shipped to Cisco Monitoring, Analysis and Response solution. 

Logs are retained for at least 6 months including:
User or process Unique ID; 
Date and time of event; 
Physical or logical address; 
Type of service executed;
Privileged command executions;
In-bound email traffic claiming origination from PSN addresses or from 'null' addresses;
Excessive outgoing web traffic;
Regular data exchanges with external addresses;
Log record changes.

We have a SyOPs document which details the frequency for manually validating access controls and firewalls logs, etc.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are managed via the Service Desk with an incident management team responsible for coordinating and directing the response. Conforms to the requirements of ISO27001 and ISO20000.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

We are working towards achieving net zero emissions by 2040, and our plan is published on our company website. We are already making progress to achieve this including:

• Emissions Reduction Targets- Achieve a 100% reduction of direct carbon dioxide equivalent (CO2e) emissions by 2040. We project that carbon emissions will decrease over the framework duration by 345.4 tCO2e by 2026. This is a reduction of 31% compared to the 2020 baseline.
• Energy-efficient Data Centres – Delivering scalable platforms reducing carbon production by 65% compared to traditional hosting
• Hybrid Working Programme – Enabling more flexible working to encourage individuals back into work and reduce travel related carbon emissions by up to 96%
• Sustainable Transport Scheme – Including electric car purchase and cycle to work initiatives alongside favourable car allowance schemes for use of electric/hybrid cars for business purposes

We also have projects and working groups in place covering the following initiatives:

• Full Implementation of ISO 14001
• Procurement of energy supplies from renewable sources
• Decarbonisation of heating systems
• Increased reuse and recycling of consumables
• Co-location of data services to low carbon centres


Our Giving Back Social Value programme invests in supporting our employees, struggling families and the most vulnerable to address their health and wellbeing. Every product or service sold contributes towards the Giving Back funding which is allocated to delivering initiatives across the UK. The initiatives that we deliver include:

• Sports Team Kits - Providing match kit and equipment for local youth sports teams to ensure greater participation and improve wellbeing
• Volunteer Programme – Supporting activities including: school reading and writing CV building, interview skills & cycling proficiency
• Crowdfunding Programme – Managing initiatives to support community developments
• Outplacement/Career Coaching Services – Delivering tailored programmes to help those struggling with their mental health or anxiety to secure new opportunities
• Summer of Love – In partnership with the British Heart Foundation, we promote Health & Wellbeing across the business and offer free of charge comprehensive health-checks (blood pressure, heart-rate, metabolism, BMI for information and recommendations to maintain a healthy lifestyle). The recent theme has been on ‘mindfulness’, considering the importance of mental health through the pandemic

In addition we have a dedicated local Health and Wellbeing co-ordinators at each of our sites from which we deliver this service who are there to promote the wellbeing of our employees and residents and host fortnightly 15 minute sessions on a variety of health initiatives including meditation, yoga and relaxation techniques which are available to all employees during the working day.

Other initiatives include free eye testing and flu vaccinations along with resilience workshops run with Renovo who are part of the Liberata organisation. We also have our Employee Assistance Programme which provides support, counselling and advice to all employees and family members free of charge and is available 24/7.


£0.10 a unit
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.