Crayon Limited

Managed Microsoft Cloud Software with Cloud-iQ Service

Manage your cloud products, services and economics across multiple vendors through a single-pane portal view. Backed up by our Cloud Desk, a dedicated support and onboarding function for all things Cloud
The Service also includes billing/contract arrangements from Microsoft through your choice of volume license arrangement eg. EA/EAS/CSP/MPSA/ SCE

Features

• Set thresholds and get spending notifications
• View all publisher agreements and relevant document
• Open APIs to support integration with other systems
• View live spending’s on usage-based services
• Place support requests and order support services
• Set thresholds and get spending notifications
• Ability to adjust invoice and license reporting to your requirements
• Access to contractual arrangements via EA CSP EAS MPSA SCE
• view comprehensive BI reports for usage and billing
• Access to full cloud software portfolio from Microsoft including M365

Benefits

• Easy and instant provision of services
• Reporting allows deep dive understanding of services consumed
• API's integrate with systems providing easy invoicing / cross charging
• Managing all Cloud suppliers in one place saves time
• Spending thresholds create notifications to advise when budgets are consumed
• Reduce costs by decreasing software surplus spending on cloud services
• Simplifies the order and management process
• Full range of cloud software available from Microsoft
• Access to public sector pricing via MOU arrangements (DTA 21)

£1 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.uk@crayon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

376273727253184

Contact

Kevin Johnson
+447495 586689
tenders.uk@crayon.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft License based services via volume license arrangements ; e.g EA/ EAS/ MPSA/ CSP / SCE
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: None - it's web based

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: The daily communication and interaction with Crayon to meet the following SLA: ; ; Crayon’s Business Day office hours are Monday - Thursday 09:00 - 17:30 and Friday 08:00 - 16:00 ; Response times to support tickets raised are defined as 4-hour initial response; ; Resolution times will depend on the nature of the query but will endeavour to be within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Crayon provide 2 levels of support Advanced and Premium. The features and pricing can be found below;; Crayon Advanced Cloud Support; Onboarding & activation support,; License & Billing support,; Service Request (SR) submission (Web/E-mail/Phone) W/E/P,; Break/fix Business hours,; Break/fix 24/7 Severity A,; Break/fix response time (Severity A/B/C) 2/4/8,; Administrator support business hours 10 SR/year,; Premium Cloud escalation 1 SR/year,; Available for license program CSP Direct; MPSA, EA, EAS ++; Annual Price £12,000; Crayon Premium Support; Onboarding & activation support,; License & Billing support,; Service Request (SR) submission (Web/E-mail/Phone) W/E/P,; Break/fix Business hours,; Break/fix 24/7 Severity A,; Break/fix response time (Severity A/B/C) 1/2/4,; Administrator support business hours,; Crayon Premium priority service,; Premium Cloud escalation 3 SR/year,; Premium On-premise escalation Per hour,; Available for license program All; Annual Price £16,000
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Crayon's Cloud Desk will make sure you are onboarded to our Cloud-IQ platform providing training and demonstrating the portal. Cloud Desk aims to increase our customers knowledge of services, offerings and incentives being offered. Cloud Desk is engaged with our customers providing the right program to support specific requirements. There is also How to documentation in the portal and a support function.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The only data stored by Crayon is the user details. All the organisation data is stored by the cloud vendor and not available to Crayon at any point.
• End-of-contract process: Cloud-iQ and Cloud Desk are both free of charge services for our customers who consume cloud vendor applications and services in partnership with Crayon.; Technical and License Support contracts and End user training (Empower-iQ) are both additional costs

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The ticketing system is available through the Cloud-iQ portal. Users can submit a ticket to receive support with their questions, or there is the option also to send an email to the local Cloud Desk.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: NA
• API: Yes
• What users can and can't do using the API: Create and manage cloud customer tenants; Create and manage services and subscriptions; Get usage and billing data; Create and manage cloud customers; Create and manage services and subscriptionsAdjust the number of seats for a specific subscription; Get prices for Cloud Services; Get usage and billing data; Manage invoicing
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: NA. This is a web based service that assists with the management of the cloud vendors applications and services. The vendors that we work with guarantee a 99.99% uptime.

Analytics

• Service usage metrics: Yes
• Metrics types: Billing dashboards and usage statements.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: NA
• Data export formats: Other
• Other data export formats: NA
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: NA, Crayon do not store any customer data.
• Data protection within supplier network: Other
• Other protection within supplier network: NA. Crayon do not store and customer data

Availability and resilience

• Guaranteed availability: NA, Crayon work with the cloud vendors and will advise if they are having any outages by placing a banner on the Cloud-iQ portal and informing the Cloud Desk. The vendors guarantee an uptime of 99.99%.
• Approach to resilience: NA
• Outage reporting: If the vendors are having any issues, we will publish this information on the Cloud-iQ portal.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: These restrictions are applied by selecting the type of user that they are within Cloud-iQ. These levels of access restrict what the user is able to see and do within the portal.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV SÜD Management Service GmbH
• ISO/IEC 27001 accreditation date: 08/09/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Crayon's DPO team are based out of our HQ in Oslo, Norway. They control all the Security Policies and procedures and apply and update existing.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: NA
• Vulnerability management type: Undisclosed
• Vulnerability management approach: NA
• Protective monitoring type: Undisclosed
• Protective monitoring approach: NA
• Incident management type: Undisclosed
• Incident management approach: NA

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  As part of response to COVID-19, the public cloud providers in scope of this service provide highly scalable and reliable infrastructure capacity, technical support, and services to help customers with their research, remote work and learning, and other solutions to address their needs and the effects this is having on communities and businesses. Some examples include hosting a Covid-19 data lake, a centralized repository of up-to-date and curated datasets focused on the spread and characteristics of Covid 19, powering South Africa’s GovChat chatbot to help citizens file and track Covid-19 relief applications, and supporting Volunteer Surge to recruit, train, and deploy 1 million volunteer health workers. A range of initiatives to help with creation of opportunities for those left unemployed due to the pandemic is also available. Training and Certification helps organisations and individuals to build and validate their cloud skills and there is also a full-time, classroom-based skills development and training program that prepares individuals for careers in the cloud and connects them to potential employers, with a particular focus on unemployed or underemployed individuals.

Pricing

• Price: £1 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Microsoft provide trial licenses for many of the products in their portfolio.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.uk@crayon.com. Tell them what format you need. It will help if you say what assistive technology you use.