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Crayon Limited

Managed Microsoft Cloud Software with Cloud-iQ Service

Manage your cloud products, services and economics across multiple vendors through a single-pane portal view. Backed up by our Cloud Desk, a dedicated support and onboarding function for all things Cloud
The Service also includes billing/contract arrangements from Microsoft through your choice of volume license arrangement eg. EA/EAS/CSP/MPSA/ SCE

Features

  • Set thresholds and get spending notifications
  • View all publisher agreements and relevant document
  • Open APIs to support integration with other systems
  • View live spending’s on usage-based services
  • Place support requests and order support services
  • Set thresholds and get spending notifications
  • Ability to adjust invoice and license reporting to your requirements
  • Access to contractual arrangements via EA CSP EAS MPSA SCE
  • view comprehensive BI reports for usage and billing
  • Access to full cloud software portfolio from Microsoft including M365

Benefits

  • Easy and instant provision of services
  • Reporting allows deep dive understanding of services consumed
  • API's integrate with systems providing easy invoicing / cross charging
  • Managing all Cloud suppliers in one place saves time
  • Spending thresholds create notifications to advise when budgets are consumed
  • Reduce costs by decreasing software surplus spending on cloud services
  • Simplifies the order and management process
  • Full range of cloud software available from Microsoft
  • Access to public sector pricing via MOU arrangements (DTA 21)

Pricing

£1 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.uk@crayon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 7 6 2 7 3 7 2 7 2 5 3 1 8 4

Contact

Crayon Limited Kevin Johnson
Telephone: +447495 586689
Email: tenders.uk@crayon.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft License based services via volume license arrangements
e.g EA/ EAS/ MPSA/ CSP / SCE
Cloud deployment model
Public cloud
Service constraints
None
System requirements
None - it's web based

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The daily communication and interaction with Crayon to meet the following SLA:

Crayon’s Business Day office hours are Monday - Thursday 09:00 - 17:30 and Friday 08:00 - 16:00
Response times to support tickets raised are defined as 4-hour initial response

Resolution times will depend on the nature of the query but will endeavour to be within 4 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Crayon provide 2 levels of support Advanced and Premium. The features and pricing can be found below;
Crayon Advanced Cloud Support
Onboarding & activation support,
License & Billing support,
Service Request (SR) submission (Web/E-mail/Phone) W/E/P,
Break/fix Business hours,
Break/fix 24/7 Severity A,
Break/fix response time (Severity A/B/C) 2/4/8,
Administrator support business hours 10 SR/year,
Premium Cloud escalation 1 SR/year,
Available for license program CSP Direct
MPSA, EA, EAS ++
Annual Price £12,000
Crayon Premium Support
Onboarding & activation support,
License & Billing support,
Service Request (SR) submission (Web/E-mail/Phone) W/E/P,
Break/fix Business hours,
Break/fix 24/7 Severity A,
Break/fix response time (Severity A/B/C) 1/2/4,
Administrator support business hours,
Crayon Premium priority service,
Premium Cloud escalation 3 SR/year,
Premium On-premise escalation Per hour,
Available for license program All
Annual Price £16,000
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Crayon's Cloud Desk will make sure you are onboarded to our Cloud-IQ platform providing training and demonstrating the portal. Cloud Desk aims to increase our customers knowledge of services, offerings and incentives being offered. Cloud Desk is engaged with our customers providing the right program to support specific requirements. There is also How to documentation in the portal and a support function.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The only data stored by Crayon is the user details. All the organisation data is stored by the cloud vendor and not available to Crayon at any point.
End-of-contract process
Cloud-iQ and Cloud Desk are both free of charge services for our customers who consume cloud vendor applications and services in partnership with Crayon.
Technical and License Support contracts and End user training (Empower-iQ) are both additional costs

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The ticketing system is available through the Cloud-iQ portal. Users can submit a ticket to receive support with their questions, or there is the option also to send an email to the local Cloud Desk.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
NA
API
Yes
What users can and can't do using the API
Create and manage cloud customer tenants
Create and manage services and subscriptions
Get usage and billing data
Create and manage cloud customers
Create and manage services and subscriptionsAdjust the number of seats for a specific subscription
Get prices for Cloud Services
Get usage and billing data
Manage invoicing
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
NA. This is a web based service that assists with the management of the cloud vendors applications and services. The vendors that we work with guarantee a 99.99% uptime.

Analytics

Service usage metrics
Yes
Metrics types
Billing dashboards and usage statements.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
NA
Data export formats
Other
Other data export formats
NA
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
NA, Crayon do not store any customer data.
Data protection within supplier network
Other
Other protection within supplier network
NA. Crayon do not store and customer data

Availability and resilience

Guaranteed availability
NA, Crayon work with the cloud vendors and will advise if they are having any outages by placing a banner on the Cloud-iQ portal and informing the Cloud Desk. The vendors guarantee an uptime of 99.99%.
Approach to resilience
NA
Outage reporting
If the vendors are having any issues, we will publish this information on the Cloud-iQ portal.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
These restrictions are applied by selecting the type of user that they are within Cloud-iQ. These levels of access restrict what the user is able to see and do within the portal.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
TÜV SÜD Management Service GmbH
ISO/IEC 27001 accreditation date
08/09/2023
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Crayon's DPO team are based out of our HQ in Oslo, Norway. They control all the Security Policies and procedures and apply and update existing.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
NA
Vulnerability management type
Undisclosed
Vulnerability management approach
NA
Protective monitoring type
Undisclosed
Protective monitoring approach
NA
Incident management type
Undisclosed
Incident management approach
NA

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

As part of response to COVID-19, the public cloud providers in scope of this service provide highly scalable and reliable infrastructure capacity, technical support, and services to help customers with their research, remote work and learning, and other solutions to address their needs and the effects this is having on communities and businesses. Some examples include hosting a Covid-19 data lake, a centralized repository of up-to-date and curated datasets focused on the spread and characteristics of Covid 19, powering South Africa’s GovChat chatbot to help citizens file and track Covid-19 relief applications, and supporting Volunteer Surge to recruit, train, and deploy 1 million volunteer health workers. A range of initiatives to help with creation of opportunities for those left unemployed due to the pandemic is also available. Training and Certification helps organisations and individuals to build and validate their cloud skills and there is also a full-time, classroom-based skills development and training program that prepares individuals for careers in the cloud and connects them to potential employers, with a particular focus on unemployed or underemployed individuals.

Pricing

Price
£1 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Microsoft provide trial licenses for many of the products in their portfolio.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.uk@crayon.com. Tell them what format you need. It will help if you say what assistive technology you use.