Probrand Ltd

Probrand Avast Business Security

Avast Ultimate Business Security combines award-winning business antivirus, data protection, best privacy tools and automated patch management to keep devices and applications updated and secure. Business Hub is a cloud-based security platform providing real-time visibility of threats, comprehensive reporting, and management capabilities, from a single platform and included as standard.

Features

• Award-winning business anti-virus software
• Online management platform- Avast Business Hub
• Avast Business Patch Management identifies and patches vulnerabilities automatically
• Security Shields- scans data in browser, email, PC and network
• Firewall- monitors network traffic to protect from intrusions
• Privacy Features- private VPN, webcam protection and password protection
• Network Discovery- Discover entire IT network and any IP device
• Comprehensive Reporting- includes blocked threats, protected devices and patch statuses
• Mobile Protection- Scan and Protect iOS and Android devices
• Device Control- prevent access to unauthorised storage devices

Benefits

• Easy-to-use software for growing business
• Integrated security services protect data, devices, applications and networks
• One of the largest, most globally dispersed threat detection networks
• Provides maximum protection and prevents over 48 million cyberattacks daily
• Set-up, install, manage and monitor devices from one place, anywhere
• Rich with features, but won’t slow your business down
• Multi-Factor Authentication ensures productivity, privacy and security from any device
• Automatically address vulnerabilities on software and third-party applications
• Provides bedrock for cyber security compliance
• Multi-OS AV blocks and identifies cyberthreats, against zero-day attacks

£21.63 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@probrand.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

376676668358852

Contact

Paul Roman
0800262629
tenders@probrand.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/a
• System requirements: A device with an internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Customer Support Available 24x5
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: TBC
• Onsite support: No
• Support levels: All licencing comes with 24/5 fast and friendly support from Avast's highly-trained technical engineers, who can assist you and your employees via email, chat, or phone.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Platform and product training available upon request. Set-up 'wizards' are immediately accessible. Training videos are accessible from the Business Hub. User documentation is made available also.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Information available to download from Business Hub (PDF, Excel or CSV format). Users can also request what data is stored by Avast and Probrand and request deletion of data under GDPR guidelines.
• End-of-contract process: Software is not updated at end of contract- it will continue to run but users receive no updated protection.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: IOS coverage includes the Scan, Wifi, Web and Identity Protection and Photo Vault features. ; ; Android coverage includes the Scan, Wifi and Web Protection, VPN, Boost RAM, Clean Junk, Wifi Security, Wifi Speed Test, App Lock, App Insights, Power Save and Photo Vault features.; ; These are designed specifically for mobile device in comparison to laptop and desktop security functionality.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Business Hub (online management platform) features:; • Intuitive dashboard; • Comprehensive reporting; • Device and policy management; • Centralised alerts & notifications; • Real-time commands; • Network Discovery & remote deployment; • Basic Remote Access and support tool; • USB Protection; • Multi-tenant support
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: TBC
• API: Yes
• What users can and can't do using the API: API is designed for specific integrations- Avast can make this service available on an ad-hoc basis according to customer request
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Licences are specific to the end user devices of that organisation. Secure access is granted to the Avast globally dispersed threat detection networks so that notifications on new threats and malware can be rolled out to users without any pressures placed on an individual organisation's network.

Analytics

• Service usage metrics: Yes
• Metrics types: Network, device and component information via Business Hub. Generate and schedule easy-to-read, detailed activity reports with the click of a button. View reports that include blocked threats, task lists, protected devices, patch statuses, and more.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Avast

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Information available to download from Business Hub (PDF, Excel or CCSV format).
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Avast currently do not provide guarantees- services are hosted on global, resilient networks. Customers are notified of any scheduled maintenance, which is designed to ensure minimal or zero down-time to the customer.
• Approach to resilience: Available on request
• Outage reporting: Cloud-based & proactive updates for outages via email & status pages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Username and password access with multi-factor authentication as an option.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: TBC
• PCI DSS accreditation date: TBC
• What the PCI DSS doesn’t cover: For online transactions only
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Avast are currently working to achieve ISO27001 status, and work to best practice guidelines for security governance at present.
• Information security policies and processes: Avast can make these available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Regular Reviews are in place to monitor change management, with all security impacts documented and procedures put in place
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Avast is one of the largest globally-dispersed security networks and is specifically designed to quickly identify threats and vulnerabilities to their services and to their customer base. The dedicated Avast patch team work to patch and protect against threats and vulnerabilities to roll-out to the global customer base and their own networks.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our systems provide automated alerts, and our in house engineering team continuously monitor all of our networks, and can carry out any changes required quickly.
• Incident management type: Supplier-defined controls
• Incident management approach: Our systems provide automated alerts, and our in house engineering team continuously monitor all of our networks, and can carry out any changes required quickly.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Probrand continually reviews our practices and policies to ensure we are supporting environmental protection and improvement in line with our ISO14001 certification. Across the business we have a programme to reuse or re-cycle packaging. We measure our usage of power and have an active program in place to reduce power through a power control environment. We also have initiatives to recycle; battery recovery and re-cycle, waste paper and plastic re-cycling plus a very active program to minimise the use of paper in the office. We pledge to use teleconference and video conference facilities where possible to reduce travel, and thus the carbon footprint, to a minimum for both our employees and also our customer base. We are currently launching an Electric Car scheme for all employees, to encourage the use of electric vehicles and having drastically reduced our Company Car Fleet to a minimum, we a have also amended our Car Allowance Policy to apply only to low emission vehicles.
• Covid-19 recovery:

  Covid-19 recovery

  Avast provides technical expertise and support for front line workers; $25 million donated by the Avast Foundation to research initiatives to defeat COVID-19; ; Contributions to the COVID-19 Therapeutics Accelerator, in partnership with the Bill & Melinda Gates Foundation and other donors, and to CEPI will help accelerate treatments, and the containment of the disease through vaccines. Avast has always been driven by a mission to keep people safe, and we are deeply concerned about the escalation of the global COVID-19 health crisis. Avast colleagues worldwide have been volunteering their time and technical skills to support local community relief efforts and the Avast Foundation has donated funds to a number of important relief causes. ; ; In addition to that, the Avast Foundation is committing $5 million to further COVID-19 response initiatives. These include their ongoing support for the Folding@home’s supercomputing program which seeks to find a cure for the virus, and their contribution in the development and production of a new type of lung ventilators.
• Tackling economic inequality:

  Tackling economic inequality

  Tackling economic inequality; ; Probrand will continue to support and engage with contacts at local colleges, universities, Job Centres and recruitment agencies to retain and boost the number of applications from the local workforce. We also support hybrid working and so can be accessible for individuals throughout the country, with multiple current employees based around the UK. Our Birmingham based office is readily accessible in a central city location with multiple transport links nearby and is fully accessible for disabled individuals. Our career paths for employees show clear progression routes and we fully support this with access to Government Apprenticeship, internal training and mentoring, as well as relevant certifications and qualifications. With regular appraisals and reviews, any skills gaps or training needs are identified early and plans implemented to provide support and training. We currently use Teachable to support employees with their training needs and have recently launched the Docebo Learning Platform for employees to access training courses as and when needed. Probrand is an accredited Real Wage Employer.
• Equal opportunity:

  Equal opportunity

  As one of the largest cybersecurity companies in the world, Avast believes they have a duty to lead from the front when it comes to building a more diverse and inclusive technology sector. Avast never stands still in their efforts to build an organisation that embraces the people, cultures, and nations that make up our world.; ; Avast takes part in a unique programme supporting individuals with autism spectrum disorder (ASD) who are seeking employment in the IT sector. They have trained volunteers from the Avast team to mentor individuals with ASD to help them improve their IT skills, raise their confidence level, and provide structured social interaction.; ; Working with organisations such as Czechitas, AjtyvIT, and Code First Girls, Avast assists in training young girls and women who are inspired to pursue a career in IT by mentoring them in a range of areas such as programming, testing, data analysis, and cybersecurity.; ; ERGs are employee-led, voluntary groups that help us build a genuinely diverse and inclusive workplace. The work of ERGs such as Women at Avast, The Rainbow Alliance (LGBTQ+), and Asians at Avast, enable them to attract, support, develop, and retain talent from all backgrounds — creating a thriving multicultural organisation.; ; Probrand is proud to be an equal Opportunities Employer. We have invested in Equality, Diversity and Inclusion training across the business for both Management and employees to ensure we have a supporting, welcoming culture for all. Regular performance reviews and appraisals are held with employees to provide the opportunity to discuss training requirements or additional support if required. Training and progression is available to all employees irrespective of background, race, age, sex, disability etc. Pay and benefits are reviewed twice a year and pay is actively monitored and reported on to ensure there are no pay gaps or inequalities.
• Wellbeing:

  Wellbeing

  Avast supports their employees in all stages of their lives and careers, including parents going on or returning from parental leave. They offer childcare, entertainment, and educational services (such as coding courses for kids).; ; Probrand understands, especially in the past few years with the additional pressures caused by home-working as a result of the pandemic, that supporting health and wellbeing is key within our workforce. We give access to our Wellness Centre, hosted through our intranet, that gives advice and resources on: • Finances and budgeting to ease stress that can be caused by financial worry • Advice on eating in a healthy manner to support physical and mental wellness • Resources on mindfulness, meditation and improving sleep to support mental wellbeing • Discounts on local gyms • Staff have access to the Gym facilities in our Office building, and classes such as Yoga • Physical exercises that can be done to improve fitness and ensure our primarily desk-based workforce are following appropriate DSE guidance We ensure our workforce have access to trained physical and mental health first aiders - we also give all our employees access to the Bupa Healthy Minds scheme where confidential support can always be provided on a 24/7 basis.

Pricing

• Price: £21.63 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-day trial for 100 seats providing access to the full software solution. Please contact Probrand for further information and access to your trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@probrand.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.